Question 4:
(1 Point)
Which of the following is a major step in the instructional systems design model of
training and development?
a. Rigorous recruitment and selection process
b. Training evaluation
c. Design, delivery, and determining ROI of a training program
d. Determining who should be trained
Question 5:
(1 Point)
Why do technology developments in the external environment influence the training
needs within an organization?
a. Employees will require technology training to be marketable for other jobs
b. Employees will require technology training to protect the organization’s
competitiveness
c. Employees will require technology training to meet global demands
d. Employees will require technology training to satisfy their own intrinsic benefits
Question 6:
(1 Point)
What are two calculable benefits to an organization if it trains its employees?
a. Trained employees will produce higher-quality products and require more
supervision
b. Trained employees will make fewer errors and have lower rates of retention
c. Trained employees will deliver higher-quality services and have lower rates of
attrition
d. Trained employees will have more positive attitudes and higher rates of attrition
