MAA_8

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University of Toronto *

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455

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Industrial Engineering

Date

Dec 6, 2023

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docx

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3

Uploaded by ssyhhaydn

When used as a quality measurement tool, which one of the following describes a check sheet? A. A graph that shows how factors relate to product quality B. A graphical representation of the results of a process over time C. A list of procedures that are performed to complete the manufacturing process D. Analysis that measures how well a process performs against a specific set of limitations You Answered Correctly! Correct! A check sheet is a list of procedures developed by front-line operators in coordination with other departments. All of the requirements for completion of a specific task or product are included, and any potential areas for defects are identified. Armand Industrial Corporation (AIC) is implementing BPR in its wooden roof shingle division. Currently, logs arrive at its factory, are inspected for quality, then stored until they are ready for use. In production, the logs are cut to the appropriate shingle size and inspected. The shingles are then chemically treated to ensure that they are fire resistant, as required by regulation. Which one of the following activities could AIC perform as part of its BPR? A. Stop chemically treating the shingles to increase production speed B. Set a maximum number of logs that are held in inventory at a time C. Petition the government to change the regulations regarding chemical treatment of wooden roof shingles D. Have the shingles chemically treated at the same time they are cut Which one of the following best describes the purpose of arrows on a strategy map for an organization? A. To show the most important strategic factors in the organization B. To illustrate the flow of goods through the organization
C. To show the steps in the preparation of the BSC D. To illustrate the cause-and-effect relationship between strategic components This Answer is Correct Correct! The strategy map provides a visual representation of the cause-and- effect relationships among components of the organization’s strategy. As a result, goals and measures can be established and managed in a manner that links the formulation and implementation of strategy. The use of arrows on the strategy map can be helpful to make connections that capture the cause-and- effect relationships among the various strategy map components. Western Manufacturing (Western) has a strategic goal to become the highest quality manufacturer in its industry. Western’s business is cyclical with higher production at peak times. Which one of the following BSC measures will best monitor progress toward this goal? A. Customer satisfaction ratings B. Number of defective units produced C. Defect rate per 100 units produced D. Number of new product innovations The CFO of Hulk Carpet’s would like to increase the organization’s quality but does not want to allocate more money in the budget for quality expenditures. The costs of quality in the current year are budgeted as follows: Employee training $13,00 0
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