Green Belt Test

6. Defining roles as value added and non-value is a part of the: a. PICK Chart b. Future State process map c. Lean process d. Current State process map. 7. The 7 stages of team development are a. Defining, Confronting, Trusting, Rebelling, Committing, Fact Checking, and Adjourning b. Defining, Conforming, Trusting, Rebelling, Committing, Functioning, and Rejecting c. Defining, Condensing, Telling, Rebelling, Committing, Functioning, and Adjourning d. Defining, Conforming, Trusting, Rebelling, Committing, Functioning, and Adjourning 8. Which is not a component of active listening? a. Non-verbal attending, b. Reflective statements c. Word clarification d. Responding 9. Focusing on methodology, allowing the group to the expert, and remaining neutral always are: a. Principles of facilitation b. Principles of lean six sigma c. Principles of the charter d. Principles of implementing the process improvement strategy 10. Reminding the group of the importance of participation, calling on quiet people respectfully, and using active listening techniques are all diagnosis and intervention techniques for: a. Solving the inefficiency b. Assigning team roles c. Increasing group participation d. Effective groupthink 11. The basic ground rules for brainstorming sessions are a. No premature decision or evaluations b. “Wild” or “bad” ideas are welcomed c. Don’t sit on ideas – express them d. All the above 12. The PICK chart allows you to sort improvement ideas into: a. small payoff, big payoff, easy to implement, and hard to implement b. only big payoff c. only big payoff and easy to implement d. only hard to implement and small payoff