MBA 620 Balanced Scorecard Completed.xlsx

BASIC BALANCED SCORECARD TEMPLATE ADDRESS [Insert text CITY Category STRATEGIC OBJECTIVES KEY PERFORMANCE INDICATORS TAR YEAR 1 FINANCIAL reduce cost of goods cost of goods sold -2% increase revenue net profit 5% average times for in and out traffic 90 mins reduce average age of fleet to eight years ages of aircrafts 14 yrs average public image 25% increase repeat customers average repeat customers 66% average employee turnover 12% increase employee knowledge average level of employee degree 2 years INTERNAL PROCESSES reduce on-ground aircraft turnaround from 2 hrs to 45 mins CUSTOMER/ MARKET improve public image and brand to attract new customers LEARNING AND GROWTH improve employee retention & reduce turnover by half

Company A Miami STATE Florida ZIP RGET VALUES KPI ACTION PLAN DETAILS YEAR 2 YEAR 3 EXAMPLES OF PROGRAMS/INITIATIVES BUDGETS -3% -5% $ 120,000 10% 15% 60 mins 30 mins $ 150,000 11 yrs 8 yrs 50% 75% $ 20,000 70% 74% 10% 7% $ 50,000 4 years 5 years offer more cost friendly flight options and make travel more family friendly invest in a mobile app for easy ticket management, with check in capabilities and investing in newer aircraft components to extend the longevity of the aircrafts donate to charities that share the same mission and offer rewards for repeat customers like frequent flyer benefits offer employee benefits like paid vacations using the company flights and offer incentives for continuing education

STUDENTS KPI SELECTION RATIONALE SELECTION RATIONALE CAUSE-EFFECT RELATIONSHIP by creating a budget for improvements, the company can offer more services and broaden their customer reach by offering new services they will see an increase on customers using their services which in turn creates increased revenue by reducing the amount of time it takes for an aircraft to be on ground to the air, the more flights that could be offered as well as investing in newer aircraft models customers would like easy to use services and an app will be beneficial to them which can save time between flights looking at ways to improve public image can increase the amount of new customers then by offering rewards to repeat customers they will continue to use the company customers like to see that the companies that they use are also helping out their communities and will continue to use services from a company if there is a benefit increase on employee retention means that more employees are willing to be happier where they work and could bring in new employees such as friends and families the more an employee likes to work at their company the more they are willing to recommend it to friends and family, which could lead to more customers and employees as well

BASIC BALANCED SCORECARD TEMPLAT ADDRESS [Insert text Category STRATEGIC OBJECTIVES KEY PERFORMANCE INDICATORS FINANCIAL company ranking against competitors increase destinations available number of current destinations number of current employees average employee turnover rate provide excellent customer service average customer satisfaction utilizing new bookkeeping program bookkeeping efficiency employee level of schooling average years spent on schooling become a leading company, not just a follower INTERNAL PROCESSES increase employee size to accommodate growing company lowering the average employee turnover rate annually CUSTOMER/ MARKET ARNING AND GROWTH using critical thinking skills alongside adaptability and flexibility average satisfactory employee -customer interactions

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