Call Cente Inc example WBS and Resource Allocations.xlsx

Develop WBS 1.0 Planning 1.1 Identify project scope and objectives 1.2 Develop project schedule and budget 1.3 Identify resources and assemble project team 1.4 Identify and engage project stakeholders 2.0 Design 2.1 Assessment of Current Technology Infrastructure 2.1.1 Conduct thorough assessment of current technology infrastructure 2.1.2 Identify specific hardware and software components that need to be upgraded 2.2 Procurement 2.2.1 Research latest options available on the market 2.2.2 Select Hardware vndor and obtain quotes 2.2.3 Select software vendor and obtain quotes 2.3 Review and approve upgrade plan 3.0 Implementation 3.1 Procurement 3.1.2 Work with vendors to purchase new computers 3.1.1 Work with vendors to purchase new software 3.2 Installation 3.2.1 Develop plan to ensure minimal disruption to call centre operations during upgrade process 3.2.2 Coordinate with IT facilities team to schedule installation of hardware and software 3.2.3 Install Hardware 3.3.4 Instal and configure software 3.2.5 Remove old hardwre 3.4 Training and Workshops 3.4.1 Create training materials 3.4.2 Conduct workshops to ensure staff are comfortable and proficient with new technology 3.5 Testing and Transition 3.5.1 Conduct series of tests to ensure new technology is properly configured and working correctly 3.5.2 Develop plan to address any issues that may arise during transition period 4.0 Ongoing Support and Monitoring

4.1 Monitor system for issues

Step 1. Allocate resources to WBS lines WBS Package 1.0 Planning 1.1 Identify project scope and objectives 1.2 Develop project schedule and budget 1.3 Identify resources and assemble project team 1.4 Identify and engage project stakeholders 2.0 Design 2.1 Assessment of Current Technology Infrastructure 2.1.1 Conduct thorough assessment of current technology infrastructure 2.1.2 Identify specific hardware and software components that need to be upgraded 2.2 Procurement 2.2.1 Research latest options available on the market 2.2.2 Select Hardware vndor and obtain quotes 2.2.3 Select Software vendor and obtain quotes 2.3 Review and approve upgrade plan 3.0 Implementation 3.1 Procurement 3.1.2 Work with vendors to purchase new computers 3.1.1 Work with vendors to purchase new software 3.2 Installation 3.2.1 Develop plan to ensure minimal disruption to call centre operations during upgrade process 3.2.2 Coordinate with IT facilities team and schedule installation of hardware and software 3.2.3 Install Hardware 3.3.4 Instal and configure software 3.2.5 Remove old hardwre 3.4 Training and Workshops 3.4.1 Create training materials 3.4.2 Conduct workshops to ensure staff are comfortable and proficient with new technology 3.5 Testing and Transition 3.5.1 Conduct series of tests to ensure new technology is properly configured and working correctly 3.5.2 Develop plan to address any issues that may arise during transition period 4.0 Ongoing Support and Monitoring 4.1 Monitor system for issues

4.2 Provide ongoing support and training to staff for 2 months after upgrade completion Resources Available Project Manager Call Centre Team Leader IT Infrastructure Analyst IT Facilities Manager Software configuration specialist Project Coordinator Training Development staff Trainers IT Helpdesk Procurement and contracts officer

Indirect Costs Direct Costs Project Manager Project Manager Project Manager Project Manager IT Infrastructure Analyst Call Centre Team Leader IT Infrastructure Analyst IT Infrastructure Analyst Procurement and Contracts Officer Procurement and Contracts Officer Project Manager Procurement and Contracts Officer Project Manager Project Manager Procurement and contracts officer Procurement and contracts officer Project Manager Call Centre Team Leader IT Facilities Manager IT Helpdesk Project Coordinator IT Facilities Manager IT Helpdesk x 5 Software configuration specialist X3 IT Facilities Manager Training Development staff x3 Trainers x 3 IT Helpdesk x 2 Software configuration specialist x 3 Call Centre Team Leader x 3 IT Helpdesk Project Manager IT Helpdesk

IT Helpdesk Trainers

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