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Skills Assessment Criteria Unit code, name and release number CHCCOM002 Use communication to build relationships (2) Qualification/Course code, name and release number Student details Student number Student name Assessment Declaration Note: If you are an online student, you will be required to complete this declaration on the TAFE NSW online learning platform when you upload your assessment. This assessment is my original work and has not been:  Plagiarised or copied from any source without providing due acknowledgement  written for me by any other person except where such collaboration has been authorised by the teacher/assessor concerned. Student signature and date Document title: ceea5dbe71849b49f61eb797766e38da51b44df1.docx Page 1 of 16 Resource ID: PRJ0015478_ceea5dbe71849b49f61eb797766e38da51b44df1.docx

Version: 20230613 Date created: 20210630 © 2023 TAFE NSW, Sydney RTO Provider Number 90003 | CRICOS Provider Code: 00591E This file can be found at the Learning Bank The contents in this document are copyright © TAFE NSW 2023 and should not be reproduced without the permission of the TAFE NSW. Information contained in this document is correct at the time of printing: 17 February 2024. For current information, please refer to our website or your teacher as appropriate. Document title: ceea5dbe71849b49f61eb797766e38da51b44df1.docx Page 2 of 16 Resource ID: PRJ0015478_ceea5dbe71849b49f61eb797766e38da51b44df1.docx

Assessment instructions Table 1 Assessment instructions Assessment details Instructions Assessment overview The aim of this assessment is to assess your knowledge and performance to communicate to build relationships effectively Assessment Event number 2 of 2 Instructions for this assessment This is a skill-based assessment and will be assessing you on your ability to demonstrate the skills required in the unit. This assessment is in two parts: 1. Meeting facilitation (role-play) 2. Written documentation And is supported by:  Observation checklist  Assessment feedback Note : This assessment may contain links to external resources. If a link does not work, copy and paste the URL directly into your browser. Submission instructions On completion of this assessment, you are required to submit it to your Teacher/Assessor for marking. Where possible, submission and upload of all required assessment files should be via the TAFE NSW online learning platform. Ensure you have included your name at the bottom of each page of documents you submit. You must keep a copy of all electronic and hardcopy assessments submitted to TAFE and complete the assessment declaration when submitting the assessment. Document title: ceea5dbe71849b49f61eb797766e38da51b44df1.docx Page 3 of 16 Resource ID: PRJ0015478_ceea5dbe71849b49f61eb797766e38da51b44df1.docx

Assessment details Instructions What do I need to do to achieve a satisfactory result? To achieve a satisfactory result for this assessment, you must be available at the arranged time to complete all the assessment criteria as outlined in the assessment instructions. All parts of the observable task must be performed to a satisfactory level as indicated in the criteria section of the Observation Checklist. All oral questions must be answered correctly to be deemed satisfactory in this assessment task; however, Teachers/Assessors may ask you additional questions to confirm your understanding of the task. If a resit is required to achieve a satisfactory result, it will be conducted at an agreed time after a suitable revision period. What do I need to provide? TAFE NSW student account username and password. If you do not know your username and password, contact your campus or service centre on 131601. Access and download all the templates listed from the Indigo Community and Health Hub Intranet site before the assessment event date. It is your responsibility to have these documents for the role-play. https://share.tafensw.edu.au/share/file/070bc245-2c80-4818- 878a-786ad9a00cfb/1/Indigo.zip/index.html What the Teacher/Assessor will provide Location to conduct the role-play Three participants to support the role-play task (including instructions for each role) Due date Time allowed Delivery location The date will as per your assessment schedule and will be confirmed by your teacher/ assessor  Part 1 – one hour 30 minutes (indicative only)  Part 2 – one hour (indicative only) TAFE NSW campus/ TAFE Digital Campus/ TAFE NSW Moodle/ a location determined by your assessor Assessment feedback, review or appeals Following the TAFE NSW policy Manage Assessment Appeals, all students have the right to appeal an assessment decision Document title: ceea5dbe71849b49f61eb797766e38da51b44df1.docx Page 4 of 16 Resource ID: PRJ0015478_ceea5dbe71849b49f61eb797766e38da51b44df1.docx

Assessment details Instructions concerning how the assessment was conducted and the outcome. Appeals must be lodged within 14 working days of the formal notification of the result of the assessment. If you would like to request a review of your results or have any concerns about your results, contact your Teacher/Assessor or Head Teacher. If they are unavailable, contact the Student Administration Officer. Contact your Head Teacher/Assessor for the assessment appeals procedures at your college/campus. Document title: ceea5dbe71849b49f61eb797766e38da51b44df1.docx Page 5 of 16 Resource ID: PRJ0015478_ceea5dbe71849b49f61eb797766e38da51b44df1.docx

Specific task instructions This a two-part (role play) skills assessment where you are required to facilitate a meeting between community members to resolve a difficult situation. The scenario will provide you with all the information you require to prepare and distribute an agenda, chair, and minute a small meeting with three community members. After the role-play, you are also required to seek feedback from meeting participants to evaluate their experience of the meeting. If this assessment requires the student to record information, the Teacher/Assessor will provide the appropriate document/template. The Teacher/Assessor will advise a time and location for each event. Alternatively, the student may have the option to record their participation and submit as video evidence. For TAFE Digital students: You will be recording this meeting and uploading your recording for marking. If submitting video evidence, you must:  Provide a video for each participation clearly meeting all requirements.  Ensure they have access to the equipment and resources required to participate in each demonstration.  Follow the Video recording instructions (pdf) . This one-pager includes useful tips, links to resources, and a demonstration video. URL: https://share.tafensw.edu.au/share/items/744af7d4-a241-45e2-adb0- 0e13f2fe4950/0/?attachment.uuid=01c3c87a-4599-48c2-91f0-68a00b5bbb4c  Address the questions or items listed in the Observation checklist, either during the demonstration or record them in a separate video file. Document title: ceea5dbe71849b49f61eb797766e38da51b44df1.docx Page 6 of 16 Resource ID: PRJ0015478_ceea5dbe71849b49f61eb797766e38da51b44df1.docx

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