Develop critical thinking - A1

ASSESSMENT COVER SHEET (PLEASE PRINT IN BLOCK LETTERS) *Mandatory Document* Student Name: Ahmad tariq Student ID: 21378 Unit Code/Name: Develop Critical Thinking in Others Trainer Name: Alisha Date of Submission: 27 may 2023 Student Declaration I Click or tap here to enter text. (insert your name) declare that these tasks are my own work. None of this work has been completed by any other person and I have not cheated, plagiarized or colluded with any other student. I have correctly referenced all resources and reference texts throughout this assessment task. I have read and understood JTI policy on plagiarism, cheating and collusion and understand that if I am found to be in breach of this policy, Student Sign/Student Initial: Click or tap here to enter text. Printed Name: Click or tap here to enter text. Date: Click or tap here to enter text. RTO Number: 122208 CRICOS Number: 03373B Revision date: 21 Mar 2023 Next Review: 21 Mar 2024 Email: contact@jti.edu.au Revision: 1.0 © Job Training Institute Website: www.jti.edu.au Page 1 of 43

© 2021 Eduworks Resources Eduworks Resources is a division of RTO Advice Group Pty Ltd. INTELLECTUAL PROPERTY RIGHTS NOTICE These resources are sold under licence to Registered Training Organisations and other education providers for use within their organisations and their students. Only licensed RTOs or their students are permitted to use these resources, any parts of them, or any derivative works made from them. Unauthorised use of these resources is illegal under Australian Copyright law and any individuals or organisations found to be using these resources outside of a valid licence will be prosecuted to the full extent permitted by law. To find out the status of your licence, please contact us at info@eduworks.com.au Cover images © Bigstock www.bigstockphoto.com The copyright of any adaptations and/or modifications to this document and any associated documents remains with Eduworks Resources. For changed or edited documents, the following attribution must be made on this page underneath the Eduworks Logo: ‘This is a modified document based on resources owned by Eduworks Resources.’ The copyright notice on the bottom of each page cannot be removed. IT IS ILLEGAL TO REMOVE THIS PAGE. RTO Number: 122208 CRICOS Number: 03373B Revision date: 21 Mar 2023 Next Review: 21 Mar 2024 Email: contact@jti.edu.au Revision: 1.0 © Job Training Institute Website: www.jti.edu.au Page 2 of 43

Table of Contents Assessment Overview .......................................................................................................................................... 4 Assessment Task Summary ............................................................................................................................ 4 Assessment Documents ....................................................................................................................................... 4 Required Additional Documents ...................................................................................................................... 4 Assessment Task Cover Sheet ........................................................................................................................ 5 The Assessment Process and Your Rights ........................................................................................................... 5 Submitting your Assessment Tasks ................................................................................................................. 5 Assessment Attempts and Resubmissions ...................................................................................................... 5 Assessment Outcomes .................................................................................................................................... 5 Plagiarism, Cheating and Collusion ................................................................................................................. 6 Assessment Appeals ....................................................................................................................................... 6 Reasonable Adjustment ................................................................................................................................... 6 Information About Assessment ............................................................................................................................. 7 Dimensions of Competency ............................................................................................................................. 7 Principles of Assessment and Rules of Evidence ............................................................................................ 7 Principles of Assessment ................................................................................................................................. 7 Rules of Evidence ............................................................................................................................................ 8 Glossary of Instructional Task Words .............................................................................................................. 8 Assessment Plan .................................................................................................................................................. 9 Assessment Task Cover Sheet – Assessment Task 1 ........................................................................................ 10 Assessment Task 1: Written Questions .............................................................................................................. 12 Assessment Task Cover Sheet – Assessment Task 2 ........................................................................................ 15 Assessment Task 2: Apply a Critical and Creative Thinking Model .................................................................... 17 Assessment Task Cover Sheet – Assessment Task 3 ........................................................................................ 23 Assessment Task 3: Identify Critical Thinking Skills in Your Team/Individuals ................................................... 25 Assessment Task Cover Sheet – Assessment Task 4 ........................................................................................ 31 Assessment Task 4: Facilitate an Opportunity for Team Members to Demonstrate Thinking Skills .................... 33 Assessment Task Cover Sheet – Assessment Task 5 ........................................................................................ 37 Assessment Task 5: Report on Critical and Creative Thinking Skills .................................................................. 39 RTO Number: 122208 CRICOS Number: 03373B Revision date: 21 Mar 2023 Next Review: 21 Mar 2024 Email: contact@jti.edu.au Revision: 1.0 © Job Training Institute Website: www.jti.edu.au Page 3 of 43

Assessment Overview This Student Assessment Booklet includes all your assessment tasks for BSBCRT511 Develop critical thinking in others. Assessment Task Summary This unit requires you to complete five assessment tasks. You must satisfactorily complete all tasks to achieve competency for this unit. Assessment Task Assessment Method Task Summary Assessment Task 1: Written Questions Written questions Students must answer four written questions in an open-book written assessment. Assessment Task 2: Apply a Critical and Creative Thinking Model Case study and report You will apply Bloom’s Taxonomy to review a customer complaint and the organisation's Customer Complaints Policy and Procedures. After reviewing the complaint and the Customer Complaints Policy and Procedures, you will investigate and report whether the procedures were followed and the best way to resolve the customer complaint. Assessment Task 3: Identify Critical Thinking Skills in Your Team/Individuals Role-play, analysis and report You must participate in a role-play to demonstrate your ability to identify critical thinking skills in a team. This role-play will review the CBSA Complaints Policy and Procedure. Assessment Task 4: Facilitate an Opportunity for Team Members to Demonstrate Thinking Skills Role-play and analysis You must participate in a role play and demonstrate your ability to analyse the team members’ competence in both critical thinking skills and creative thinking skills. This role play aims to identify a strategy for the celebration of CBSA’s 10-year Anniversary. Assessment Task 5: Report on Critical and Creative Thinking Skills Report Prepare a report on how the role play in Assessment Task 4 met its requirement to enable team members to demonstrate critical and creative thinking. Include a summary of your analysis of team members and recommendations for developing team members. Assessment Documents Required Additional Documents The following additional documents support this Student Assessment Booklet and form part of the assessment tool for this unit. You will require them to complete the assessments for this unit.  Access to the following documents available on the CBSA website:  CF002 Complaints and Appeals Policy & Procedures  Action Plan Template (Assessment Task 3)  Critical and Creative Thinking Checklist (Assessment Task 3) RTO Number: 122208 CRICOS Number: 03373B Revision date: 21 Mar 2023 Next Review: 21 Mar 2024 Email: contact@jti.edu.au Revision: 1.0 © Job Training Institute Website: www.jti.edu.au Page 4 of 43

 Critical Thinking Skills Analysis Guide (Assessment Task 4)  Creative Thinking Skills Analysis Guide (Assessment Task 4) Assessment Task Cover Sheet At the beginning of each task in this booklet, you will find an Assessment Task Cover Sheet. Please fill it in for each task where you need to submit items for assessment, making sure you sign the student declaration. Your assessor will give you feedback about how well you went in each task and will write this on the back of the Task Cover Sheet. The Assessment Process and Your Rights Submitting your Assessment Tasks When you have completed your assessment tasks, you will need to submit them, according to the instructions provided to you by your assessor or RTO. If you are provided with a due date, you must make sure you submit your tasks in accordance with it. You may be required to apply for an extension if you require extra time, according to your RTO’s policies and procedures. Instructions about submission can be found at the beginning of each assessment task. Make sure you keep a copy of your tasks before you submit them. Your RTO will need to keep them as evidence and may not be able to return them to you. Assessment Attempts and Resubmissions You have up to three attempts to complete each assessment tasks satisfactorily. If after the third attempt, you have not completed a task satisfactorily, your assessor will make alternative arrangements for assessment, which may involve additional training and time to consolidate your skills and knowledge. When you are required to resubmit, you may be required to:  resubmit incorrect answers to questions (such as for written tasks and case studies)  resubmit all or part of a project, depending on how the error affects the overall outcome of the task  redo a role-play after being provided with appropriate feedback about their original performance  be observed a second (or third) time undertaking any tasks or activities that were not completed satisfactorily the first time, after being provided with appropriate feedback. When you are required to resubmit, you’ll be given a due date for your resubmission. For example, you may:  be given 30 days in which to resubmit incorrect responses to written tasks, projects and so on  be provided with on-the-day feedback about their performance in a role-play and then redo the task immediately  need to redo workplace-based tasks (if applicable) during the same workplace visit or in a later observation – you should discuss arrangements with the student’s supervisor to agree on a suitable time and date for reassessment. All re-submissions will be conducted in accordance with the RTO’s policies and procedures. Assessment Outcomes Each assessment task will be given an outcome of either Satisfactory (S) or Not Satisfactory (NS). You must complete all tasks satisfactorily to achieve an overall outcome of Competent (C) for a unit. If RTO Number: 122208 CRICOS Number: 03373B Revision date: 21 Mar 2023 Next Review: 21 Mar 2024 Email: contact@jti.edu.au Revision: 1.0 © Job Training Institute Website: www.jti.edu.au Page 5 of 43