ITM415 Quizzes.pdf

QUIZ 1 - No Marks___________________________________________________________ Q1: Which of the following statements about processes is correct? Multi-Select 1) Business departments have processes. 2) IT departments do not have processes. 3) Business departments do not have processes that are relevant to IT departments 4) Business processes involve only internal participants. Q2: A BPM life cycle ______ 1) is cyclical 2) is a continuous improvement process 3) contains a series of phases 4) All of the above 5) None of the above Q3: In which phase of the BPM life cycle is the process architecture developed? 1) Process identification 2) Process discovery 3) Process analysis 4) Process design 5) Process implementation Q4: A process contains components including ______. Multi-Select 1) input(s) 2) output(s) 3) activities 4) event(s) 5) actors Q5: In which phase of the BPM life cycle are as-is models developed? 1) Process identification 2) Process discovery 3) Process analysis 4) Process design 5) Process implementation Q6: What is the title of the stakeholder that is responsible for monitoring and controlling a process? 1) Management team 2) Process owner 3) Process participants 4) Process analyst

Q7: What are the characteristics of a process? Multi-Select 1) A process should be measurable. 2) A process is developed to fulfill organizational goals. 3) A process could be automated. 4) A process can not be changed. 5) A process could generate multiple outcomes Q8: A process could involve ______ 1) people within an organization 2) people outside an organization 3) Both A and B 4) Neither A or B Q9: A functional organization stresses on _____. 1) hierarchy 2) functional optimization 3) department based planning 4) All of the above 5) None of the above Q10: Compared to functional organizations, process oriented organizations are more ______. 1) adaptive 2) collaborative across departments 3) synergetic across the organization 4) All of the above 5) None of the above

QUIZ 2 ______________________________________________________________________ Q1: Which of the following could be a case type for Loblaws, the Canadian supermarket chain? 1) dairy, meat, fruits and vegetables 2) in-store sales and online sales 3) Both A and B 4) Neither A or B Q2:A BPM life cycle ______. 1) is cyclical 2) is a continuous improvement process 3) contains a series of phases 4) All of the above 5) None of the above Q3: This is a multi-select question. Reference models are ______. 1) models mainly used for the manufacturing industry 2) models used for process classification 3) models used for identifying processes 4) models that can be used for process improvement Q4: This is a multi-select question. What are the characteristics of a process? 1) A process should be measuable. 2) A process is developed to fulfill organizational goals. 3) A process could be automated 4) A process can not be changed. 5) A process could generate multple outcomes Q5: The Porter's value chain model is level ____ of process architecture and differentiates ______ processes from _____ processes. 1) one, support, core 2) two, core, support 3) three, value-added, primary 4) four, primary, support Q6: This is a multi-select question. A process contains components including ______. 1) input(s) 2) output(s) 3) activities 4) event(s) 5) actors

Q7: In which phase of the BPM life cycle are as-is models developed? 1) Process identification 2) Process discovery 3) Process analysis 4) Process design 5) Process implementation Q8: The process landscape model is the ______. 1) level one model of process architecture 2) level two model of process architecture 3) level three model of process architecture 4) level four model of process architecture Q9: In which phase of the BPM life cycle is the process architecture developed? 1) Process identification 2) Process discovery 3) Process analysis 4) Process design 5) Process implementation Q10: What are key characteristics of processes? 1) Processes are hierarchical. 2) Processes are interconnected. 3) Processes serve different purposes. 4) All the above 5) None of the above

QUIZ 3 ______________________________________________________________________ Q1: A customer went to Amazon and ordered two books. After she completed the order, she received an email confirmation of the order she just placed. What is the end event of the order process? 1) email confirmation 2) order 3) order confirmation sent 4) All of the above 5) None of the above Q2: Tom is facing three choices: go watch a movie, attend a party, and/or go shopping. He has time for all three activities, but he could also choose one. Given the scenario, which type of gateway would you choose? 1) XOR 2) OR 3) AND 4) None of the above Q3: Which one of the following presents a valid name for a process? (Check all that apply) 1) Handling the downpayment process 2) credit risk assessment process 3) Insurance claim 4) car rental Q4: This is a multi-select question. Which of the following statements about events is correct? 1) One process could have only one end event. 2) One process could have multiple start events 3) An event has to be named by a noun phrase 4) An event has to be named by a verb phrase Q5: Alice is really busy today. She has to be innovative to finish all the things on her plate. For example, when she talks to a client, she emails to her colleagues about her ideas for a project they are collaborating on. Given the scenario, which gateway would capture Alice's activities? 1) XOR 2) OR 3) AND 4) None of the above

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