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Augusta University *

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1101

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Information Systems

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Dec 6, 2023

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docx

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A- Two actions the student can take to resolve their issue would be contacting Assessment Services for her score on the OA. Since Assessment services handles all technical issues that occur during the OA (WGU Knowledge Center, 2023). It states “Students may appeal Performance Assessment scores and Objective Assessment results. Students, instructor, or program mentor may submit the appeal. It is highly recommended that students consult with their instructor about the results of their evaluation before submitting an appeal” (WGU Assessment Policies, 2023). If the student is confused about the retake policy they should review the Assessment Policy, which states the OA and PA can be taken without approval from the course instructor the first time, but to retake the OA and PA it’s mandatory to get approval from the course instructor. The best option is to schedule an appointment with the instructor and set up a study plan for the course that will help the student pass the OA and PA with competency (WGU Knowledge Center, 2023). If the student doesn’t know where to find information, they should go to WGU Student Support and click on Student services tab, there it will direct them to the student handbook. If they can’t find this information on their own, they should schedule a meeting with their program mentor for assistance and to set goals on how to complete next steps. Good morning Mr. Smith, I am emailing you regarding not passing the OA and PA. To be completely honest, I was overwhelmed while taking the OA. There was a 30-minute delay due to technical issues, which put me in a bad space mentally while taking the exam. Therefore, I believe I did not do a good job due to the technical issues. I was also feeling discouraged due to my feedback on the PA and having to meet with the instructor before submitting the essay again. But, after reevaluating the situation, I realized I did not review all the course work due to feeling overwhelmed. I plan on reaching out to my instructor to voice my concerns about the technical issues I experienced before taking my exam. Since I do not agree with my OA score, I am also planning on reaching out to Assessment Services to appeal my score. I also would like more understanding on the PA resubmittal requirements. I do not know how to access the student handbook, are you able to send me the link or information on how to get there? Lastly, since I did not completely review all course information, I am planning on going over everything in a timely manner, so I don’t get overwhelmed. I believe if I set time to successfully review this information, I will be able to retain important information and pass the OA the second go around. For the PA, I will review the rubric for the tasks, and see what information was missed and make sure I implement them in the updated essays. Thank you, Jessica Patton

References Assessment Policies . (n.d.). Assessment Policies . Retrieved October 22, 2023, from https://cm.wgu.edu/t5/WGU-Student-Policy-Handbook/Assessment-Policies/ta-p/133 Being Successful with Online Proctoring . (2023, October 22). Being Successful with Online Proctoring . https://cm.wgu.edu/t5/Information-Resources/Being-Successful-with-Online-Proctoring/ta-p/134 Home - WGU Knowledge Center . (n.d.). Home - WGU Knowledge Center . Retrieved October 22, 2023, from https://cm.wgu.edu/

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