Name:
Monica Hermida
Week 3 Question 3 - Quality Team
As an operation manager in a new manufacturing firm, it is essential to collaborate with the
quality team to ensure production runs efficiently. I would like to ask few things from the quality
team.
The first question that I would ask is relating to quality control procedures:
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Request an overview of the existing quality control procedures and processes in place.
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Ask for documentation and guidelines on how products are inspected and tested.
Also, ask about KPIs (Quality Metrics and Key Performance Indicators)
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Request about the critical quality metrics and KPIs they use to manage the product
quality.
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Understand how these metrics are measured, tracked, and reported.
Another question is about Quality Testing Equipment and Resources
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Ask about the equipment and tools used for quality testing.
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Ensure that the quality team has the resources to effectively achieve their obligations.
Moreover, I suggest asking about compliance and regulations.
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Ensure that the quality team knows relevant industry standards and regulations.
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Ask how the company guarantees compliance with these standards.
Furthermore, it would be helpful if I knew about training and skill development from the team
members.
