Destroyer_Section_XI_XII__XIII

Sections XI, XII, & XIII, Risk Management Plan, Security Plan and Additional Implementation Issues Trusty Carpets Destroyers IFSM 495: Capstone Course  May 2, 2023 Margret Johnson, PM Fabian Burgos, Assistant PM Marise Arroyo, Research and Writer Darimelie Diaz-Sanchez, Research and Writer Chris Ingram, Research and Writer I. Background and Environmental Analysis 1 A. Background 1 B. Environmental Analysis 1 1. Business Vision, Strategy, and Objectives 1 2. Business Processes or Technologies 2 3. Competitor Products or Processes 3 4. New Technology Trends 4 5. Commercial or Operational Trends Driving Change 6 6. Statutory and Legislative Changes 6 II. Problem Analysis 7

A. Business Problem Summary 7 B. Description of the Core Issue 8 1. Lack of Visibility 8 2. Difficulty in Forecasting 8 3. Inconsistent Data 8 4. Increased Risk of Errors 8 5. Higher Costs 8 C. Reasons Why the Problem Exists 8 1. Inventory Management 9 2. Supply Chain Management 9 3. Coordination Between Departments 9 4. Training and Development 9 5. Technology Infrastructure 9 D. How the Problem Aligns to Business Strategy or Vision 9 E. Elements which Create the Problem 10 1. Human 10 2. Process 10 3. Technology 10 F. Impact Problem is Having on Business 11 1. Financial 11 2. Cultural 11 3. Operational 11 G. Timeframe When Problem Must Be Resolved 11 H. Reason the Problem was Chosen 11 III. Proposed Solution 12 IV. Expected Improvements 12 A. How the Proposed Solution Addresses the Problem 12 B. How the Proposed Solution Aligns with Business Strategy or Objectives 13 C. How the Solution Benefits the Organization 13 1. Financial Benefits 13 2. Non-Financial Benefits 13 D. Other Values the Solution Might Gain for the Organization 14 V. Alternatives Analysis 14 A. Status Quo 14 1. Solution Description 14 2. Major Benefits the Solution Provides to the Problems 14 3. Major Cost Elements and Total Estimated Cost 14 4. Feasibility of the Solution 15 5. Top Three Risks 15 6. Major defining Issue 15 B. The Proposed Solution 15 1. Solution Description 15 2. Major Benefits the Solution Provides to the Problems 15 3. Major Cost Elements and Total Estimated Cost 16

4. Feasibility of the Solution 16 5. Top Three Risks 16 6. Major defining Issues 16 C. A Different IT Solution 16 1. Solution Description 16 2. Major Benefits the Solution Provides to the Problems 16 3. Major Cost Elements and Total Estimated Cost 17 4. Feasibility of the Solution 17 5. Top Three Risks 17 6. Major defining Issues 17 D. A Change of Processes 17 1. Solution Description 17 2. Major Benefits the Solution Provides to the Problems 18 3. Major Cost Elements and Total Estimated Cost 18 4. Feasibility of the Solution 18 5. Top Three Risks 18 6. Major defining Issues 19 E. Comparison of Alternatives 19 F. Justification for Proposed System 23 VI. Feasibility Analysis 24 A. Economic and Financial feasibility 24 1. Current Economic Environment 24 2. Financial Capability 24 3. Length of Time to Recover Costs in Implementation 24 B. Organizational and Operational Feasibility 25 1. How Solution will Resolve Problem 25 2. Integration into Existing Business Processes 25 3. Additional Staffing 25 4. Reduction In Staffing 25 5. Reorganization Requirements 25 6. Retraining Feasibility 26 C. Technical Feasibility 26 1. Assurance System Will Perform Functionally 26 2. Compatibility with Current Technology and Architecture 26 3. Difficulties with Implementation 26 4. Difficulties with Employees 26 5. Difficulties in Managing System 26 VII. Statement of Requirements 27 A. Functional Requirements 27 1. Warehouse Measurement Accuracy 27 2. Up-to-Date Inventory Data 27 3. Billing & Payment Automation 27 4. Q-Cloud Connection Uptime 28 5. Invoice Generation 28 B. Data Requirements 28

1. File Format Compatibility 28 2. Real-time Updates & Synchronization 28 3. Backup & Recovery Options 28 4. Large Data Volume Handling 28 5. User Access & Authorization Controls 28 C. Technical Requirements 28 1. Web Browser Compatibility 29 2. System Uptime 29 3. Data Recovery 29 4. Objectives Order Synchronization 29 5. Response Time Performance 29 D. Security Requirements 29 1. Multi-factor Authentication & Password Policy 29 2. Sensitive Data Encryption & Storage 29 3. User Transaction Logging & Auditing 29 4. Vulnerability Assessments & Security Patching 29 5. PCI DSS Compliance 30 VIII.Context Diagram 30 IX. Project Management Plan 30 A. Project Management 30 1. Project Scope 30 2. Test and Evaluation Plan (TEP) 30 3. Time and Schedule 31 4. Cost 31 5. Quality Assurance Plan (QAP) 31 6. Communications Plan 31 7. Stakeholders 32 B. Project Team 32 1. Project Manager 32 2. Project Sponsor 32 3. QFloors BMS Consultant 32 4. Business Analyst 32 5. Data Migration Specialist 32 6. IT Support Specialist 32 7. Quality Assurance Analyst 32 8. Training Coordinator 32 9. Accounting Team 32 10. Inventory Management Team 32 11. Sales Management Team 32 12. User Experience Specialist 32 13. Change Management Specialist 32 C. Schedule 32 X. Acquisition Strategy 33 A. End User Hardware 33

1. Scope 33 2. Infrastructure 33 3. Contracts 34 B. Proposed System 34 1. Scope 34 2. Infrastructure 34 3. Contracts 34 C. Connectivity to Proposed System 35 1. Scope 35 2. Infrastructure 35 3. Contracts 36 XI. Risk Management Plan 37 A. Approach to Risk Management and Mitigation 37 B. Risk Matrix 37 C. Most Significant Risk and Mitigation Plan 38 XII. Security Plan 38 A. Data 38 B. Application 39 C. Systems 39 D. Networks 39 E. Physical Facilities 39 XIII.Additional Implementation Issues 40 A. Issue Communication 40 1. Identify the Issue 40 2. Explain Why It Is an Issue 40 3. Describe How the Issue Should Be Handled During Implementation 40 B. Issue Employees’ Adaptability 40 1. Identify the Issue 40 2. Explain Why It Is an Issue 41 3. Describe How the Issue Should Be Handled During Implementation 41 C. Issue Data Migration 41 1. Identify the Issue 41 2. Explain Why It Is an Issue 41 3. Describe How the Issue Should Be Handled During Implementation 41 References 42 Appendices 44 A. Appendix A. Context Diagram 44 B. Appendix B. Risk Matrix 45