Unit 6 - Create Risks and Mitigation Measures for a Project Scenario

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Harrisburg University of Science and Technology *

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Jan 9, 2024

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Unit 6 – Create Risks and Mitigation Measures for a Project Scenario Attri Bezbaruah Harrisburg University of Science & Technology PMGT 530: Risk Procurement and Contracts Dr. Dan Thoman December 10 th , 2023

Scenario For Advanced Issues in Risk Management Risk 1 Risk: Time Constraint This project has a large scope which involves building a brand-new application unique to all five theme parks and multiple goals for what the application is capable of. One of the key stakeholders of the project, CIO of the company wants it launched by Mother’s Day, May 11 th as it one of the most successful days for theme parks. The project was proposed late February which makes the project timeline approximately 2 and half months long. This gives me a very short timeline to finish a project that will require software development, prototype testing, debugging, user friendly interface, and integration. Risk Category: Schedule Risk Mitigation Measure: - Negotiate a new deadline for project launch with the key stakeholders including CIO, senior staff at all 5 parks, senior management of recommended firm. - Request additional resource within the company from stakeholders to complete all project activities by the deliverable deadlines and the scheduled launch date of application. - Request additional budget to hire more project members both internally and externally and help complete all project activities within schedule timeline and quality expectation. - Negotiate the size of the project scope to a reasonable scope that can be done within the deadline proposed by the stakeholders and sponsors.

Risk 2 Risk: Customer Satisfaction Since the scope of the project is large and the deadline for submission is sooner, there is a higher risk of short comings which could lead to experience dissatisfaction. The goal is to create a mobile app that customers can use for directions around the park with a detailed map display. The app must also provide real time wait in line for the rides and consider crowd density when giving directions. Some other features to consider for the app would be wifi and GPS compatibility, compatible with IOS and Android along with its updates and finally, the app should not have any bugs that could cause lag or other functioning issues. Risk Category: Customer Satisfaction Risk Mitigation Measure: - A customer feedback committee must be created to provide consistent feedback from the end users throughout the development process. This could be done with customer survey or app store rating customers themselves to learn more about the product performance. - Hire project members outside of the small firm recommended who are experienced with app development for navigation and theme parks. - Negotiate a smaller scope with project sponsor and stakeholder such as app that can only provide ride wait time or direction around park without real time for the first release. The other features can be slowly introduced during continuous app update and improvement. This could also be used to propose features such as early check in to restaurants and rides to avoid wait time. - Release a beta version of app before release date to gain user end feedback. Customers will be requested to use the app to gauge app performance and improve as necessary.

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