Week 8 Assignment Southern Company Case Study

Situation   Johnathan Robertsen, RN, MSHA is the Senior Director of the Emergency Department at the Care Excellence Medical Center. He is known around the facility for his inclusive leadership and partnership with clinicians (e.g., physicians, ancillary staff, etc.). Since taking over the department 3 years ago, the patient satisfaction scores have increased year over year and are at their highest since it opened. His clinical staff is diverse (in terms of gender and cultures) with an average annual turnover rate of less than 2.5%.       A new electronic health record (EHR) module has been implemented in the Emergency Department (ED). One of the objectives of the implementation will be to capture clinical data that is necessary for quality improvement. Financial data will not be captured in the EHR and is being manually entered on logs that are stored for about 8 years. This storage requirement is for regulatory purposes. The nurses are working hard to input clinical data into the new…

Greyhound Bank: Credit Card Division Greyhound Bank operates in the United States and provides a full range of financial services for individuals and businesses. The credit card division is a profit center that has experienced a 10 percent annual growth rate over the last few years. These credit card services include producing and mailing the plastic credit cards to customers, preparing online and mailing monthly statements to customers, handling all customer requests such as stop payments and customer complaints, and preparation and distribution of summary online reports to all individual and corporate customers. "Our internal operational measures seem to be good," Ms. Juanita Sutherland, the president of Greyhound's credit card division stated, "but the customer perceives our performance as poor based on marketing's recent customer survey. So, what's going on here? Can anyone at this meeting explain to me this mismatch between these two different sources of information? Is it an…

To compete with XEROX  which had a competitive advantage in technical service for copiers , canon  a used the internet to substitute for xerox technical services capability by developing higher stronger and faster service line  b did not try to beat xerox on its strong service capability but on the price of its copiers  c substituted for xeroxs technical services capability by developing highly reliable copiers that needed little service  d substituted for xeroxs technical services capability by developimh its own highly efficient capability of technical service , through an extensive bench marking of xeroxs processes and practices

Mark Hopper owns Dane Champions, a dog kennel that raises champion Great Danes for showing and breeding. His vision is to be the best-known breeder of Great Danes globally. His strategy is to breed and sell dogs from outstanding lineage from the standpoint of both physical health and good-natured temperaments. Following is information about operations over the last year. Number of breedings Ac€¦Ac€¦Ac€¦Ac€¦Ac€¦Ac€¦Ac€¦Ac€¦Ac€¦Ac€¦Ac€¦Ac€¦Ac€¦Ac€¦Ac€¦..                                  10 Number of puppies Ac€¦Ac€¦Ac€¦Ac€¦Ac€¦Ac€¦Ac€¦Ac€¦Ac€¦Ac€¦Ac€¦Ac€¦Ac€¦Ac€¦Ac€¦Ac€¦..                                 45 Number of puppies sold…

Problem 4-11 (Algorithmic) Edwards Manufacturing Company purchases two component parts from three different suppliers. The suppliers have limited capacity, and no one supplier can meet all the company’s needs. In addition, the suppliers charge different prices for the components. Component price data (in price per unit) are as follows:     Supplier Component 1 2 3 1 $11 $12 $13 2 $9 $10 $9   Each supplier has a limited capacity in terms of the total number of components it can supply. However, as long as Edwards provides sufficient advance orders, each supplier can devote its capacity to component 1, component 2, or any combination of the two components, if the total number of units ordered is within its capacity. Supplier capacities are as follows:   Supplier 1 2 3 Capacity 500 900 700   If the Edwards production plan for the next period includes 900 units of component 1 and 700 units of component 2, what purchases do you recommend? That is, how many units of each…

USE OPERATIONAL MANAGER IN THE UNDERWRITING DEPARTMENT   The MGMT Insurance Ltd. accepts payments on various insurance policies fromemployees of businesses across the island. These businesses deduct payments fromemployees’ salaries and pay the insurance company a lump sum each month. This totalamount deducted is shown on each employee’s payslip.Deductions are due at the end of each month and each participating business submits onepayment for its employees to the insurance company via online payments through thebank. However, if payments were received after 11:00 a.m., the bank does not processthem until the next business day. At the beginning of each month an administrativeassistant at MGMT Insurance Ltd. downloads the deductions for each company andallocates payments to the various policies. These payments include the client’s uniquenumber along with his/her relevant policy numbers and amounts due.However, recently there has been some complaints that payments for some policies werenot…

Case: No Coffee Time Shaima is the assistant vice president and office manager for the National Insurance Company (NIC). She is in charge of fifty-eight office employees. The economic downturn has taken its toll on NIC’s bottom line, and as a result, about one-third of the office force has their jobs eliminated. Those that have remained have experienced a substantial increase in their health care allowance but have not received any pay increases in the past two years. Currently, the company has a 'Coffee Room' for the employees. Free coffee, tea, sandwiches, and snacks are provided. Twenty minutes are allowed for morning and afternoon breaks; many employees are away from their workstations for half-hour or more. [Note, NIC working hours are from 8:00 am till 1:00 pm and then 2:00 till 6:00 pm. She is thinking about closing the Coffee Room and replacing the coffee breaks with vending machines and snack carts put into the work areas. Employees will have to pay for their drinks and…

2. As part of a quality improvement initiative, Consolidated Electronics employees complete a three-day training program on teaming and a two-day training program on problem solving. The manager of quality improvement has requested that at least 8 training programs on teaming and at least 10 training programs on problem solving be offered during the next six months. In addition, senior-level management has specified that at least 25 training programs must be offered during this period. Consolidated Electronics uses a consultant to teach the training programs. During the next quarter, the consultant has 84 days of training time available. Each training program on teaming costs $10,000 and each training program on problem solving costs $8000. a. Formulate a linear programming model that can be used to determine the number of training programs on teaming and the number of training programs on problem solving that should be offered in order to minimize total cost. b. Determine the optimal…

1. Hiring at Hamleys Hamleys is a UK-based national chain of retail outlets specializing in creative toys and innovative learning materials for children. The company caters for a competitive advantage. It provides workshops for parents and children on topics such as learning with the computer and indoor gardening. the upper end of the market and focuses on customer service Hamleys plans to expand and to open four new retail outlets in the coming quarter. This may mean up to 100 new hires, and the executive team wants to make sure that the best people are hired and retained. It has issued a challenge to its HR department to design a staffing process that will accomplish these goals. The children's market in which Hamleys operates demands service personnel who are endlessly patient; knowledgeable about children, toys, and learning; and, perhaps most important, sociable, enthusiastic, and engaging. Excellent customer service is the top priority at Hamleys, and obtaining the desired…

Situation: Lena, a fresh graduate of Technical Education and Skills Development Authority (TESDA), thinks that there is an opportunity to open a salon in their community in Batisan Village, Cabanatuan City. Her initial findings show that their community has only one barber shop for men and one beauty salon for women. Batisan Village has 200 families. Majority of the members of the families are office workers and students. She conducted an informal survey via social media that families want to go to just one barber shop/salon together for their beauty and relaxation needs plus they also want other services like nail cleaning and massage. Requirements: 1. Lena need additional data for her to decide on the attractiveness of the business opportunity, what method of generating ideas will she use and why? 2. Prepare a set of idea-generating questions that will answer the information that Lena needs. 3. Make a product/service planning and development process (concise description)…

CRUISE MINI CASE: Sunshine Cruise Lines is a cruise operator that offers three- to seven-day cruises along five Caribbean routes. It has developed a reputation as a party cruise operator and the majority of its revenue comes from vacationing college students. This type of customer demand is highly cyclical, and Sunshine finds that repeat purchase is high while its consumers are in college, but practically disappears after graduation. In an effort to encourage its customers to continue taking Sunshine Cruises after they have graduated, the cruise operator has begun offering Adventure Cruises, with port stops on islands known for eco-tourism and biodiversity, both on land and off shore, appealing to young professionals who like to hike and scuba dive or snorkel. In contrast to its party cruises, Sunshine focuses its marketing message for Adventure Cruises on activities at port stops and the convenience of being able to explore several Caribbean destinations from the comfort of a single…

Jerome Johnston, human resource manager at U.S.-based Swingset International is developing an international staffing policy for the company. Jerome personally believes Swingset should send managers from the United States to manage each subsidiary. But the CEO of the company, Valerie Vermont, believes subsidiary operations ought to be managed by individuals from the host country.   Which of these is a drawback of Jerome's staffing belief? A)  Expense to relocate managers B)  Potential for losing control of the host-country operations C)  Potential for losing control of the home-country operations D)  Re-creation of local operations in the image of home-country operations

Problem 13-21 (Algorithmic) A real estate investor has the opportunity to purchase land currently zoned residential. If the county board approves a request to rezone the property as commercial within the next year, the investor will be able to lease the land to a large discount firm that wants to open a new store on the property. However, if the zoning change is not approved, the investor will have to sell the property at a loss. Profits (in thousands of dollars) are shown in the following payoff table:     State of Nature   Rezoning Approved            Rezoning Not Approved Decision Alternative S1                                                                S2   Purchase, d1 630                                                  -220   Do not purchase, d2 0                                                          0       a. If the probability that the rezoning will be approved is 0.5, what decision is recommended?Recommended decision = PURCHASE   What is the expected…

student training program model topic : pharmacy Develop a program model for training and development for new line and middle managers in healthcare organizations. The program model should be simple and include a framework for the following elements : 1. skills assessment , developmental objectives and training 2. coaching and mentoring ( who and how ? ) 3. assessment against development objectives

Two years ago, the State Department of Economic Development created the Business Services Group to provide special services to out-of-state businesses that were considering relocating in the state. Another key task of the group was to help those businesses who had recently relocated get settled and operating as quickly as possible. In that two-year period, the Business Services Group put together a good record of helping more than 35 businesses move into the state efficiently. The Business Services Group was staffed with a complement of a department manager and 5 Business Development specialists, along with some secretarial and clerical support. The job of the Business Development specialists consisted principally of contacting and working with appropriate personnel in each business to identify the kinds of information or help they needed, then making sure that the correct assistance arrived. The specialists also served as "trouble shooters" for the business whenever there were…

Two years ago, the State Department of Economic Development created the Business Services Group to provide special services to out-of-state businesses that were considering relocating in the state. Another key task of the group was to help those businesses who had recently relocated get settled and operating as quickly as possible. In that two-year period, the Business Services Group put together a good record of helping more than 35 businesses move into the state efficiently. The Business Services Group was staffed with a complement of a department manager and 5 Business Development specialists, along with some secretarial and clerical support. The job of the Business Development specialists consisted principally of contacting and working with appropriate personnel in each business to identify the kinds of information or help they needed, then making sure that the correct assistance arrived. The specialists also served as "trouble shooters" for the business whenever there were…

Two years ago, the State Department of Economic Development created the Business Services Group to provide special services to out-of-state businesses that were considering relocating in the state. Another key task of the group was to help those businesses who had recently relocated get settled and operating as quickly as possible. In that two-year period, the Business Services Group put together a good record of helping more than 35 businesses move into the state efficiently. The Business Services Group was staffed with a complement of a department manager and 5 Business Development specialists, along with some secretarial and clerical support. The job of the Business Development specialists consisted principally of contacting and working with appropriate personnel in each business to identify the kinds of information or help they needed, then making sure that the correct assistance arrived. The specialists also served as "trouble shooters" for the business whenever there were…

Two years ago, the State Department of Economic Development created the Business Services Group to provide special services to out-of-state businesses that were considering relocating in the state. Another key task of the group was to help those businesses who had recently relocated get settled and operating as quickly as possible. In that two-year period, the Business Services Group put together a good record of helping more than 35 businesses move into the state efficiently. The Business Services Group was staffed with a complement of a department manager and 5 Business Development specialists, along with some secretarial and clerical support. The job of the Business Development specialists consisted principally of contacting and working with appropriate personnel in each business to identify the kinds of information or help they needed, then making sure that the correct assistance arrived. The specialists also served as "trouble shooters" for the business whenever there were…

Two years ago, the State Department of Economic Development created the Business Services Group to provide special services to out-of-state businesses that were considering relocating in the state. Another key task of the group was to help those businesses who had recently relocated get settled and operating as quickly as possible. In that two-year period, the Business Services Group put together a good record of helping more than 35 businesses move into the state efficiently. The Business Services Group was staffed with a complement of a department manager and 5 Business Development specialists, along with some secretarial and clerical support. The job of the Business Development specialists consisted principally of contacting and working with appropriate personnel in each business to identify the kinds of information or help they needed, then making sure that the correct assistance arrived. The specialists also served as "trouble shooters" for the business whenever there were…

slove step by step

As public awareness of the need to recycle, reuse and repair has grown, TerraCycle has found that it has needed to create more recycling centres around the country to meet the new demand. 1. Identify two points of time throughout a one-year period where the capacity of the TerraCycle Recycling Centres will exceed their normal operations capacity and explain why there is an increase in demand during these periods.  2. Discuss at least three different approaches to managing capacity about TerraCycle and the challenges which each approach may face.  3. Recommend one action based on your analysis of TerraCycle to improve capacity management and explain how this could be implemented and monitored in the long run.

(Use an excel file to show formulas used)

Choose a suitable question for each of the following answers.

The chairperson of the department of management at Tech wants to forecast the number of students who will enroll in operations management next semester in order to determine how many sections to schedule. The chair has accumulated the following enrollment data for the past 15 semesters: Using 2 Semester Weighted moving average compute the forecasted number of student for semester 16 the weight are 4 for the most recent semester and 2 for the older one. Semester Students Enrolled in OM 1 270 2 310 3 250 4 290 5 370 6 410 7 400 8 450 9 440 10 470 11 520 12 515 13 525 14 542 15 503

Topic:  Managment Information system   Please read and answer the different parts operational management  in Customer Service  department please answer accordingly  Insurance Ltd. accepts payments on various insurance policies from employees of businesses across the island. These businesses deduct payments from employees’ salaries and pay the insurance company a lump sum each month. This total amount deducted is shown on each employee’s payslip. Deductions are due at the end of each month and each participating business submits one payment for its employees to the insurance company via online payments through the bank. However, if payments were received after 11:00 a.m., the bank does not process them until the next business day. At the beginning of each month an administrative assistant at MGMT Insurance Ltd. downloads the deductions for each company and allocates payments to the various policies. These payments include the client’s unique number along with his/her relevant policy…

: You are employed by Univeristy of Gujrat , a university that provides a range of training and education, including Computing, and Information & Communication Technology (ITC). The Head of Department of ITC, Mr Rumi, has discovered that on more than one occasion recently a computer virus has been introduced to the computers in the department. He thinks that the viruses have been introduced from computer disks brought in by students. He has decided to introduce a system where all disks used in the department must be checked for a virus before they can be put into the computers. He says to you, I would like you to send a memo in my name to all teachers who use the computer rooms. You will have to tell them that all disks brought in  by students must be checked before there are used. The teachers have to check them carefully, of course. We have got to stop these viruses being introduced before they cause serious problems. Oh yes, reminds them to lock up the rooms when they leave.…

Mr. Mohammed is appointed as a Sales Executive of Tiles selling section of Danube Home. He has been assigned the task of selling the floor tiles through personal selling mode. He was given on the job training for three months by a senior executive of floor tiles regarding finding sales sources, creating good relationship with the prospect, making effective presentation, presentation techniques etc. As he is new to the job, he is finding very difficult to understand and find the sources of good prospects. Given the situation: a. Describe the type of sales presentation that will be suitable to Mr. Mohammed according to the business and steps to be followed in the presentation?

Mr. Mohammed is appointed as a Sales Executive of Tiles selling section of Danube Home. He has been assigned the task of selling the floor tiles through personal selling mode. He was given on the job training for three months by a senior executive of floor tiles regarding finding sales sources, creating good relationship with the prospect, making effective presentation, presentation techniques etc. As he is new to the job, he is finding very difficult to understand and find the sources of good prospects. Given the situation: a. Help Mr. Mohammed to understand the meaning of sourcing. (100 words) b. Discuss 8 sources of finding good prospects according to his sales requirements. (200 words) c. Describe the type of sales presentation that will be suitable to Mr. Mohammed according to the business and steps to be followed in the presentation (400 words)

Mr. Mohammed is appointed as a Sales Executive of Tiles selling section of Danube Home. He has been assigned the task of selling the floor tiles through personal selling mode. He was given on the job training for three months by a senior executive of floor tiles regarding finding sales sources, creating good relationship with the prospect, making effective presentation, presentation techniques etc. As he is new to the job, he is finding very difficult to understand and find the sources of good prospects. Given the situation: a. Help Mr. Mohammed to understand the meaning of sourcing. (100 words) (1 marks)

Mr. Mohammed is appointed as a Sales Executive of Tiles selling section of Danube Home. He has been assigned the task of selling the floor tiles through personal selling mode. He was given on the job training for three months by a senior executive of floor tiles regarding finding sales sources, creating good relationship with the prospect, making effective presentation, presentation techniques etc. As he is new to the job, he is finding very difficult to understand and find the sources of good prospects. Given the situation: a. Help Mr. Mohammed to understand the meaning of sourcing. (100 words) (1 marks) b. Discuss 8 sources of finding good prospects according to his sales requirements. (200 words) (4 marks) C. Describe the type of sales presentation that will be suitable to Mr. Mohammed according to the business and steps to be followed in the presentation (400 words) (5 marks)

Mr. Mohammed is appointed as a Sales Executive of Tiles selling section of Danube Home. He has been assigned the task of selling the floor tiles through personal selling mode. He was given on the job training for three months by a senior executive of floor tiles regarding finding sales sources, creating good relationship with the prospect, making effective presentation, presentation techniques etc. As he is new to the job, he is finding very difficult to understand and find the sources of good prospects. Given the situation: a. Discuss 10 sources of finding good prospects according to his sales requirements. (200 words)

Mr. Mohammed is appointed as a Sales Executive of Tiles selling section of Danube Home. He has been assigned the task of selling the floor tiles through personal selling mode. He was given on the job training for three months by a senior executive of floor tiles regarding finding sales sources, creating good relationship with the prospect, making effective presentation, presentation techniques etc. As he is new to the job, he is finding very difficult to understand and find the sources of good prospects. Given the situation: a. Help Mr. Mohammed to understand the meaning of sourcing.

Good day. Can you please assist on the following question below Lorraine has received a lump sum of R500 000.00 from her retirement fund. She intends to use these funds to start a student accommodation business. In order to start this business, Lorraine would need approximately R1 million, funds are needed for building the students accommodationapartments and to register with various regulatory bodies. She has to source additional funding in order to realise this dream. In the business plan, Lorraine has outlined the following:• Accommodation will be offered ONLY to students in Cape Town, Johannesburg, Mpumalanga and Polokwane.• ONLY females will be approved to reside in these houses, between the age of 18 - 35.• Marketing of the business will be done on community Radio stations only at the four mentioned cities.• It is going to be a family business, Friends and relatives are in support of the idea but are not able to support the business financially. Q.4.1 Identify the TWO basis or…

Good day. Can you please assist on the following question below Lorraine has received a lump sum of R500 000.00 from her retirement fund. She intends to use these funds to start a student accommodation business. In order to start this business, Lorraine would need approximately R1 million, funds are needed for building the students accommodationapartments and to register with various regulatory bodies. She has to source additional funding in order to realise this dream. In the business plan, Lorraine has outlined the following:• Accommodation will be offered ONLY to students in Cape Town, Johannesburg, Mpumalanga and Polokwane.• ONLY females will be approved to reside in these houses, between the age of 18 - 35.• Marketing of the business will be done on community Radio stations only at the four mentioned cities.• It is going to be a family business, Friends and relatives are in support of the idea but are not able to support the business financially. Q.1. Discuss ANY TWO labour…

Good day. Can you please assist on the following question below Lorraine has received a lump sum of R500 000.00 from her retirement fund. She intends to use these funds to start a student accommodation business. In order to start this business, Lorraine would need approximately R1 million, funds are needed for building the students accommodationapartments and to register with various regulatory bodies. She has to source additional funding in order to realise this dream. In the business plan, Lorraine has outlined the following:• Accommodation will be offered ONLY to students in Cape Town, Johannesburg, Mpumalanga and Polokwane.• ONLY females will be approved to reside in these houses, between the age of 18 - 35.• Marketing of the business will be done on community Radio stations only at the four mentioned cities.• It is going to be a family business, Friends and relatives are in support of the idea but are not able to support the business financially. Q.1. Discuss ANY TWO labour…

Advertising Budget Allocation. The Sea Wharf Restaurant would like to determine the best way to allocate a monthly advertising budget of $ 1, 000 between newspaper advertising and radio advertising, Management decided that at least 25% of the bud get must be spent on each type of media and that the amount of money spent on local newspaper advertising must be at least twice the amount spent on radio advertising. A marketing consultant developed an index that measures audience exposure per dollar of advertising on a scale from 0 to 100, with higher values implying greater audience exposure. If the value of the index for local newspaper advertising is 50 and the value of the index for spot radio advertising is 80, how should the restaurant allocate its advertising budget to maximize the value of total audience exposure? Develop a spreadsheet model and solve the problem using Excel Solver

Background: Imagine you work for an e-commerce company that specializes in selling fashion apparel and accessories online. The company has been experiencing a steady growth in customer acquisition but has been facing challenges in retaining these customers. The executive team is concerned about the increasing customer churn rate and wants to develop strategies to improve customer retention. Business Problem: The primary business problem is to reduce customer churn and increase customer retention rates. The company wants to understand why customers are leaving and identify areas where they can make data-driven improvements to retain more customers. This is a critical issue because acquiring new customers is often more expensive than retaining existing ones, and loyal customers tend to spend more over time.   Business Research Question: What factors are associated with customer retention?  Identify the type of research, i.e., exploratory, descriptive, causal.  What type of data will…