HRM4200-Reflective Quiz-Wk12-1
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HRM4200 Project Team and Stakeholder Management
Reflective Quiz: #10
Week 12
Reflect upon the HBR article, Conflict Management in Teams. Answer the following questions.
All questions will be graded as follows:
Grade
Description
1
Demonstrates depth of refection of the content covered. Substantiation and examples are provided. Understanding of content is thorough. All parts of the question are answered. Answer is logical, thorough, and free of grammatical/language errors.
.75
Demonstrates good refection of the content covered. Some substantiation and examples are provided. Understanding of content is good. Most parts of the question are answered. Answer is mostly logical, and mostly free of grammatical/language errors.
.5
Demonstrates limited refection of the content covered. Limited substantiation and examples are provided. Understanding of content is limited. Question is partially answered.
Answer is partially logical, provides some points and/or has several grammatical/language errors.
.25
Demonstrates a lack of refection of the content covered. Lacks substantiation or examples. Lacks understanding. Question is not answered. Answer lacks logic, provides insufficient points, and/or has significant grammatical/language errors.
0
No response. Question not attempted or completely incorrect.
Provide two examples of conflict that your team has experienced while working together this term. Describe the conflict and indicate what quadrant your team's patterns of conflict management fell into at the time of conflict. Explain. (1 point)
For each of the examples above, indicate the strategies that were employed by your team to manage the conflict. If no strategy was employed, describe what strategy(ies) could have been employed. (1 point)
Answer:
Examples of Team Conflict:
Example 1: Task Disagreement
1.
Conflict Description: Our team had a disagreement about the approach to a critical project task. Some team members wanted to follow a traditional method, while others advocated for an innovative approach.
2.
Conflict Management Quadrant: This fell into the generative conflict quadrant. It was a healthy disagreement that led to creative solutions and improved our project outcomes.
Example 2: Communication Breakdown
1.
Conflict Description: Miscommunication occurred during a virtual team meeting. Some team members misunderstood the project timeline, leading to confusion and frustration.
2.
Conflict Management Quadrant: This fell into the destructive conflict quadrant. The breakdown hindered progress and negatively impacted team morale.
Conflict Management Strategies:
Example 1:
1.
Strategy Employed: Our team used a collaborating approach. We facilitated open discussions, considered various viewpoints, and eventually merged traditional and innovative methods.
2.
Alternative Strategy: If no strategy was employed, we could have used a compromising approach by finding a middle ground that balanced both perspectives.
Example 2:
1.
Strategy Employed: We employed an accommodating strategy. Team members clarified misunderstandings, apologized, and adjusted their communication styles.
2.
Alternative Strategy: If no strategy was employed, we could have used a collaborating approach by discussing communication norms and ensuring clarity for future meetings.
References:
https://hbr.org/2022/05/conflict-is-not-always-bad-but-you-should-know-how-to-manage-it
https://store.hbr.org/product/conflict-management-in-teams-for-military-and-government/UV7422
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