MBA 687 Module 3 Milestone 1

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Southern New Hampshire University *

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Apr 3, 2024

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Module 3 Milestone 1 Alba Gonzalez Southern New Hampshire University Leading Organizational Change Professor Palombo December 21, 2023
Introduction This report will review and summarize the current employee engagement in the organization. It will address their readiness to adapt to change and visuals will be provided to view the findings of the employee’s willingness and capabilities of change and if obstacles are to be expected. Employee Confidence In reviewing the Employee Engagement Surveys, they clearly describe the lack of confidence in the leadership of the organization. The senior manager is not someone that the employees feel that they can trust as they feel are not honest or transparent with them and the following visual shows this data. Only 36% of employees find that senior leaders are open, honest, and transparent and this should be an alarming number. The continued lack of opportunities and communication issues have played a significant role in the failure of the change. It has been found that there is a gap in communication between the US branch and the Singaporean branch, and this issue needs to be addressed immediately to move forward. Organizational leaders have not placed a focus on developing the skills of their employees at the leadership level, which creates a domino effect and hinders the possible growth of the organization. The employment engagement survey shows that employees have not received promotions or merit increases in their pay for a couple of years, this creates a negative picture. Employees become stagnant as they see no progress or reward for their hard work and begin to lose confidence in the entire organization.
Now looking into the middle manager’s role, they show that they do a much better job at building that trust and managing their people. Employee’s 70% agree that their middle manager is open, honest, and transparent. These managers have set the tone that they want to help the help the organization by developing the skills of their employees. The middle managers are ready to take charge and ownership of the change that is being proposed by focusing on the development of the employees. The different levels of leadership and their power are hindering their ability to come together to get employees to be ready for change. Opportunities to Increase Change Readiness In the data presented it shows that there is percentage of employees that are resisting to the change, while others are more accepting because those employees are looking for a future growth opportunity. In the Exit Interview data of previous employees, many reasons they left were due to relationships with management, lack of training, and lack of career opportunities. Senior management needs to investigate addressing these issues, employees that do not feel
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