Section 12 Mental Health Services

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School

South Texas College *

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SOCW-238

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Management

Date

Apr 3, 2024

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pdf

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4

Uploaded by SuperHumanRabbit4223

Section 12. Case Management & Case Work As we have discussed Generalist Social Work, let us look at Case Management. What is the definition of a case manager and their role in the social work field? According to the NASW, they define case management is a process to plan, seek, advocate for, and monitor services from different social services or health care organizations and staff on behalf of a client. So, what does this mean? Once the case manager establishes a relationship with the client, he/she will gather information about the client's nature of mental health, needs, and strengths. Once a plan is developed, and implementation of the case management intervention begins. Since there was a need for quality services for the client, the social worker monitors the client to ensure that services are respected. As the case manager sees the client no longer needs assistance, the social worker will terminate services and close the case. So, why is case management so important in social work? Case managers help the client and their support system, evaluates and understand options, determine the best plan to meet the client's needs, and implement action to achieve goals, interests, and expectations. The basic levels involved with case management include intake, assessment, planning, implementation, monitoring, and evaluation to successfully achieve the client's desired outcome. Before we further discuss the necessary case management levels, we should look at the case manager's role and how they help their clients. The question we ask is, what does a Case Manager do? Case managers work toward improving the clients' life and needs. Case managers work with the client; they also work with the client's family, community members, and other health professionals to address their specific and individual needs. The case manager's responsibility is to make sure the client has the resources needed to meet their goal. As case managers are health
professionals, they must also advocate for their clients, as these individuals are often not able to advocate. As case managers assist their clients, they must consider the client's values, cultural and religious beliefs. The case manager must consider any applicable state and federal laws, current practice guidelines, and obligations and requirements from health insurance. They must document all information relevant to the client, create a log for legal protection, for the safety and well being of the case manager and the client. A word that comes to mind on the roles and responsibilities of a case manager is coordination. These accomplished professionals act as brokers between stakeholders and health care providers to put clients in the best possible position for success. A successful case manager's skills and attributes consist of a high degree of empathy, organizational skills, advocacy skills, communication skills, patience, and adaptation. Now, let us talk about the four levels of case management. The first one will be the intake. Intake is the foundation for all other steps that follow. In this step, the case manager gathers as much information as possible. By creating an accurate picture of the client's current situation, the client's information, at this stage, and the needs are made quite clear. The information gathered at the first level; Intake begins to organize and take form in level two - needs assessment. In level two, the case manager assesses all of the information at their disposal. Then, they develop an understanding with the client about what their needs and goals are. The needs assessment level gives the client an idea of what the road may look like to achieving those needs and goals. In level three, service planning, particular tasks, and objectives identified will help the client move toward their goal. The case manager puts together a plan that considers all of the first two levels' information. The plan is to input from the client's support system and their other health providers.
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