Week 7 Assignment -OLB-7002 v4- Leadership Functions to Sustain Organizational Capacity -Heather Cap

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Northcentral University - Arizona *

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7002

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Management

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Jan 9, 2024

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Determine Scientific Leadership Functions to Sustain the Health of Organizational Capacity, 1 Determine Scientific Leadership Function to Sustain the Health of Organizational Capacity Heather M. Herr Cappiello OLB 7002 v4: Building Organizational Capacity Dr. Smock November 12, 2023
Determine Scientific Leadership Functions to Sustain the Health of Organizational Capacity, 2 All organizations, at some point, have to measure how they are performing and if there are ways for them to improve that performance. Measuring performance has implications not just internally for the organization, but it shows how it performs against its competitors and if it is remaining relevant in its selected niche or market. Just as in life, there is always room for improvement, but the ways that an individual can improve are much different than how an organization improves. As in any organization, leadership plays a huge role in determining how successful, or unsuccessful, an organization will be. “Management capacity is one of the most pressing issues facing public organizations” (Andrews, R. & Boyne, G., 2010). This work will explore how leadership can improve their organizations utilizing total quality management through continuous improvement techniques as well as Lean Six Sigma in an office environment in an effort to grow and develop capacity in their organization. Total Quality Management (TQM) “Many companies have found that all of their radical restructuring, reengineering, downsizing and numerous quality programs may have helped them survive, but they still do not have a distinctive quality advantage” (Juran, J. & Godfrey, A., 2000). “Only by successfully managing product quality characteristics, can the set goals of companies be achieved, which means achieving greater financial results in operations, and also satisfying the needs of customers” (Kareska, 2023). This is where Total Quality Management comes into play. “A core definition of total quality management (TQM) describes a management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work” (American Society for Quality, 2023).
Determine Scientific Leadership Functions to Sustain the Health of Organizational Capacity, 3 Total Quality Management has eight primary elements that work together to drive organizational success. Those eight elements are comprised of being: 1. Customer focused – “ No matter what an organization does to foster quality   improvement —training   employees, integrating quality into the design process, or upgrading computers or software—the customer determines whether the efforts were worthwhile” (American Society for Quality, 2023). 2. Having total employee involvement in the changes – “ Total employee commitment can only be obtained after fear has been driven from the workplace, when   empowerment   has occurred, and when management has provided the proper environment” (American Society for Quality, 2023). 3. Ensuring the new strategies are process centric – “ The steps required to carry out the process are defined, and performance measures are continuously monitored in order to detect unexpected variation” (American Society for Quality, 2023). 4. Having an integrated system that connects processes together – “ Every organization has a unique work culture, and it is virtually impossible to achieve excellence in its products and services unless a good quality culture   has been fostered” (American Society for Quality, 2023). Having these systems in place and understood by the entire team allows room for continuous improvement as well as ways to increase stakeholder as well as customer satisfaction. 5. Having a systematic and strategic approach that are in alignment with the organization’s mission, vision and values- “ This process, called strategic planning or strategic management, includes the formulation of a strategic plan that integrates quality as a core component” (American Society for Quality, 2023).
Determine Scientific Leadership Functions to Sustain the Health of Organizational Capacity, 4 6. Immersion in continual improvement-“ Continual improvement drives an organization to be both analytical and creative in finding ways to become more competitive and more effective at meeting   stakeholder   expectations” (American Society of Quality, 2023). 7. Only using factual information to make decisions for the organization. This information comes from internal data that is gathered through the organizational change processes. Total Quality Management requires that an organization continually collect and analyze data in order to improve decision making accuracy, achieve consensus, and allow prediction based on past history” (American Society of Quality, 2023). 8. Effective in communication in order to maintain morale and engagement as well as create new ways to strategize. Lean Six Sigma “Lean tools and methods are the most direct way to simplify, standardize, and mistake proof processes” (Martin, J., 2021). Even though these processes seem straightforward and easy to understand, there are a many ways that lean can go wrong. “Lean deployments require hard work, patience, effective resource allocation, and significant personal involvement of employees and managers. It is also important to note that even though the lean system sounds very similar to the total quality management system, it is indeed different. Both systems share similar goals of improving business functions, but the process and work cultures used to achieve those objectives differ” (Team, I.E., 2023). Six Sigma uses a fundamentally different method that focuses on problem solving methodologies. “It makes business processes and results more predictable to increase product quality (Team, I.E., 2023). Six Sigma focuses on the following:
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