Chapter 10 Review Questions Kirandeep Kaur
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1.
How common is incivility in the workplace? What might be its costs? (Obj. 1)
Workplace incivility is prevalent and carries substantial costs for individuals and organizations. Studies consistently highlight a significant percentage of employees experiencing disrespectful behavior. The ramifications include reduced morale, decreased productivity, increased turnover, negative impacts on mental health, damaged relationships, reputational harm, and potential legal consequences. Addressing incivility necessitates proactive measures such as clear policies, training programs, and a commitment to fostering a positive and respectful workplace culture.
2.
Define the five traits and skills listed in the chapter that demonstrate professionalism. (Obj. 1)
Professionalism is characterized by five key traits and skills. Firstly, reliability involves consistently meeting deadlines and fulfilling commitments, fostering trust. Effective communication, both written and verbal, is crucial for clear and articulate interactions. Upholding ethical behavior, including honesty and transparency, is foundational to professionalism. Adaptability, the ability to navigate change, and collaboration, working effectively with others, are also integral traits. These qualities collectively contribute to a professional demeanor, enhancing success and positive working relationships in various professional
settings.
3.
Explain the advantages of face-to-face conversation over other communication channels. (Obj. 2)
Face-to-face communication holds advantages over other channels due to the inclusion of non-verbal cues, immediate feedback, and the ability to build trust and rapport. It is particularly effective for complex problem-solving, reducing misunderstandings. In-person interactions foster social connection and provide valuable cultural context. However, the choice of communication channels should consider the context and message nature for optimal effectiveness.
4.
Why is voice an important communication tool, and how can businesspeople use it effectively? (Obj.
Voice is a vital communication tool in business due to its ability to convey emotions, build rapport, and facilitate efficient understanding. Unlike written communication, it allows for the expression of nuances, fostering trust and human connections. Effective use of voice enhances clarity, speeds up
communication, and is particularly valuable in negotiation and persuasion. Businesspeople can leverage their voice to personalize interactions, provide immediate feedback, and promote collaboration. To use voice effectively, individuals should practice active listening, adapt their tone appropriately, and embrace communication technologies. Mastering the art of voice communication contributes to stronger relationships and overall success in the professional realm.
5.
How can you ensure that your telephone calls on the job are productive? Provide at least six suggestions. (Obj. 3)
To ensure productive telephone calls at work, start by setting clear objectives for each conversation and preparing relevant information in advance. Choose appropriate timing to minimize interruptions and ensure both parties are focused. Practice concise and direct communication to save time and prevent misunderstandings. Actively listen to the other party, and conclude calls by summarizing key points and establishing follow-up actions. Additionally, leverage technology efficiently, using features like screen sharing when necessary. Implementing
these strategies enhances communication effectiveness, leading to more successful outcomes in professional phone interactions.
6.
List at least five tips for receiving telephone calls professionally. (Obj. 3)
To receive telephone calls professionally, start with a prompt and
polite greeting, introducing yourself and your organization clearly. Practice active listening, asking clarifying questions to understand the caller's needs. Maintain a professional tone and language throughout the call, adapting to the nature of the conversation. Be proactive in offering assistance and solutions, and assure the caller of follow-up if needed. Implementing these tips ensures a positive and professional telephone interaction, leaving a favorable impression on callers.
7.
What are some of the reasons for the popularity of workplace teams? List at least five. (Obj. 4)
Workplace teams are popular for several reasons contributing to organizational success. Firstly, teams enhance innovation and creativity by bringing together diverse perspectives. Secondly, they boost productivity through efficient task distribution and leveraging individual strengths. Thirdly, teams improve decision-
making by facilitating informed discussions and minimizing individual biases. Additionally, participation in teams enhances employee engagement and satisfaction, fostering a sense of belonging and connection to organizational goals. Lastly, teams
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Related Questions
Discussion 3: Employers seek employees who exhibit
ethical behavior. Is this statement true for all
employers? Why or why not? Remember to respond
to at least two classmates, referring to them by
name.
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B. List some of the common cause of employees grievances in the workplace...
arrow_forward
Identify if the following situations demonstrate sexual harassment or prohibited behavior. You may
make any assumptions that you would like when answering the questions. Document your responses
and justify each by identifying how and why it is discriminatory.
Prohibited Behavior
1. A female supervisor frequently praises the work of a highly competent male employee.
2. A male employee prominently posts a centerfold from a female pornographic magazine.
3. A female employee voluntarily accepts a date ith her male supervisor.
4. A male employee is given favored work assignments in exchange for arranging dates for his
boss.
5. Male employees put rubber snakes, spiders, and mice in the lunch box of a female coworker
because she screams when she is surprised by them. Male coworkers do not receive the same
kind of teasing
6. A client pressures a female salesperson for dates and sexual favors in exchange for a large
purchase
7. A female requests that her male assistant stay in her hotel room to…
arrow_forward
2. Mary Parker Follett's primary criticism of Taylor's system of scientific management was that Taylor
Multiple Choice
advocated that workers, rather than managers, should be in control of the work process itself.
said that managers should behave as coaches and facilitators—not as monitors and supervisors.
proposed that managers should involve workers in analyzing their jobs to identify better ways to perform tasks.
did not use scientific techniques like time-and-motion studies to analyze workers' jobs.
was ignoring the human side of the organization and did not allow workers to exercise initiative and contribute to the organization.
arrow_forward
What are the considerations for balancing employee security concerns and employee rights?
Strictly no plagiarism.
arrow_forward
1. What are some indicators of violence that an employee may exhibit?
a. What are some management actions that can be taken to help prevent workplace violence?
b. How can employees protect themselves against workplace violence?
arrow_forward
18. In one composite sentence, explain the term: "A manager who wants to charnge an employee's
behavior must change the specific consequences of that behavior".
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b. Effective employee relations management encompasses a complex interplay of principles that navigate the intricate terrain of organizational dynamics and human interactions. Discuss ... What are the key principles of effective employee relations management?
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If someone feels intimidated in the workplace based on the fact that they are female what law would apply?
Question 19 options:
a)
Anti-discrimination
b)
Sexual bias
c)
Sexual harassment
d)
Equal employment
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Answer the following
Lenora Hapkins, an employee of Tyson’s Production, was proved to be a difficult employee in her field assignment in the Marketing Department. Rather than risking a fight with the union for firing her, she accepted the decision to be moved to the "front office" under a different manager.Allison Clark was a reluctant supervisor. She handles three (3) minority employees, including Lenora. Fortunately, two (2) of the three (3) employees were very proficient.In Allison's point of view, Lenora has an awkward personality, poor communication skills, and little involvement with her co-workers. After a three-month period, Allison wanted Lenora to learn some other tasks so that she could back up the other secretaries in the unit. Lenora's cross-training proved difficult for two (2) reasons: (1) she did not get involved in the training process itself, consequently learning a little, and (2) she resisted helping others when the workload demanded it.Allison already decided to…
arrow_forward
1.1
The importance of having a dedicated Workplace Skills Plan has been identified as a priority
element under the Broad-Based Black Economic Empowerment (B-BBEE) Codes of Good Practice.
In essence, this means that businesses should place due emphasis on skills development to meet
the sub-minimum requirements of the B-BBEE scorecard element. Skills development practitioners
need to follow certain steps when developing and implementing a Workplace Skills Plan. Critically
discuss the appropriate guidelines for developing a Workplace Skills Plan.
1.2
The training needs analysis also help managers to get a handle on the most cost-effective means
of meeting the training requirements. Training needs analysis is ideally undertaken at three (3)
levels that are interlinked to ensure a balanced analysis of training requirements. Critically analyse
the relevance of the three (3) levels of training needs analysis in a business environment.
arrow_forward
Should an employee's private behavior offsite matter to the employer? Does your opinion change depending on whether people are able to connect the employee to the employer? What is people can connect the employee to the occupation generally, and not necessarily to the specific employer (e.g., a teacher or police officer does an exotic dance dressed as a teacher or police officer, without identifying his or her school or police department)?
(explain well with important point)
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Can you provide me with a summary on the thinking of a well-known social worker Reamer,F. (2014) in his book ethics education in social work- Transformation of a Profession. Social Work Today, 14 (2)
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5.
Honest and ethical employees are an important asset for the success of any organization. A growing business could be harmed even by a single bad employee who influences the other workers negatively, destroys the office environment, and acts as a barrier to the success of the organization. Such an employee needs consultation and training for behavioral improvement. In addition, verbal and written warnings could be given to correct the employee's office ethics and attitudes. If the employee does not change after taking all the above steps and notifications, what necessary action should be taken? *
A.Terminating the employee
B.Defaming the employee
C.Giving a performance review
D.Giving a monthly review
E.All of the above
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• Peter Drucker’s view of social responsibility. Peter Drucker suggests that companies should
ensure that their social responsibilities also become business opportunities. Cohen (2010) cited
that Drucker highlights considerations for workers that are part ofthe responsibility of a corporate
leader just as much as the profits, survival, and growth of the business or organization. Therefore,
he taught that these were the social responsibilities of businesses. As a result, Drucker was also
called a pioneer of business social responsibility. The management thoughts of Drucker about
corporate social responsibility were summarized as follows:
1. Government cannot solve many social problems. Drucker analyzed social issues and
found increasing disenchantment with the government’s ability to successfully initiate
or successfully implement social programs. This suggests that companies may tailor their
program to help eradicate existing social problems while maintaining their business…
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2. Behavior which is performed by
own sake" (i.e., the motivation comes from doing the
work itself) is referred to as:
an employee "for its
A) extrinsically motivated behavior.
B) an external locus of causality.
C) intrinsically motivated behavior.
D) equity behavior.
E) overpayment inequity.
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Are whistle-blowers models of honor and integrity or are they "snitches"? Is there more respect for an internal whistle-blower than an external whistle-blowers? What are the possible positive and negative repercussions on the workplace after an instance of whistle-blowing?
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Human Resource Planning and Management
91
foreman was that she had a step-father whom she feared and whose physical appearance
resembled with the foreman. The result was that she had unconsciously transferred to her
foreman the unfavourable characteristics of her step-father.
6. Motivation is complex: It is difficult to explain and predict the behaviour of workers. Use of
one motivational device may not produce the desired result if it brings an opposing motive into
play. In a factory when a blue-green device was introduced to reduce eye strain, the output of
male workers increased while that of female workers decreased. It was found that the latter
disliked this change as the new type of light falling on them made them look ghastly.
4.5.6 Signs of Motivation and Demotivation
Some common indications of motivation are:
(a) One who is eager to work and works willingly.
(b) When at work, he gives his best.
(c) He has a definite sense of belonging to the organization and works with pride…
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H2.
The role of leadership in creating an ethical work environment applies primarily to larger corporations. True or False
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Students are required to submit a comprehensive discussion in response to the following:1. Identify any two (2) functions of management (the P-O-L-C Framework) and explaintheir relevance to workplace diversity.2. Explain the role of leadership in relation to workplace diversity.3. Discuss the role of Human Resource Management in relation to workplace diversity.
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Chapter 14 Interviewing
1. List at least five steps a job hunter should take before interviewing for a job.
2. What do you think are the most common business etiquette mistakes a novice job hunter might make?
3. What’s the best response to the question “Tell me about yourself”?
4. How is dressing for an interview on videoconference different from dressing for traditional interviews?
5. How would you describe the mind-set needed to search for employment when jobs are scarce?
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Unions and management at Allied Industries have been involved in a protracted wage negotiation process. Frustrated by the perceived lack of progress Siya Ngam, a paying union member who has been a harsh critic of the ‘lack of backbone’ on the part of the union leadership, calls a meeting in which he riles up his fellow employees and convinces them to embark on immediate strike action so that they can show the employers and the ‘spineless union leadership’ who is really in charge. 1. With reference to the relevant legislation,comment on the legality of the strike.
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What is human relations approach to management give
Introduction
Discussion point
conclusion
(words 2000)
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Is the employer liable for sexual harassment? Maybe, it depends. What does it depend on?1. A restaurant manager sees some customers harassing a server, but the server doesn't complain about it to anyone. When the customers continue harassing the server, the manager goes over to the table and tells the customers to stop it or they'll have to leave. They say they'll stop, but when she returns to the table, one of them makes another sexual comment and tries to grab her. The server immediately walks out and goes home before her shift is over. Then the manager evicts the customers from the restaurant and bans them for life. 2. The male dishwashers at a restaurant continually harass a new female employee with a lot of sexual jokes and suggestions. They also harass each other just as much, so when she reports the harassment to the manager, the manager just says, "That's the way it is in every kitchen. Plus, it's not even discrimination because it's the same for everyone." So she quits and…
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1. Unethical managerial behavior helps create a toxic work environment that negatively impacts the entire organization.
Group of answer choices
true
false
Maya, owner of a small craft shop, inadvertently sold decorative wall hangings that included hazardous lead-based paint. The paint was a very small part of the finished product, and the crafts were intended to hang well above the reach of small children and pets. Nonetheless, when Maya learned that the crafts contained the hazardous paint, she contacted each buyer, took back the crafts she had sold them, and replaced them with products that did not contain the hazardous paint. She acted as a mature businessperson with good moral character by using the __________ approach to ethical decision making.
Group of answer choices
universalism
egoism
relativism
virtue ethics
utilitarianism
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1. How does workplace bullying violate the rules of organizational justice?2. If you were a victim of workplace bullying, what steps would you take to try to reduce its occurrence?
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Which employee right should be the highest priority for employers
A) the right to appeal a disciplinary action
B) create a safe environment
C) create quality on the job opportunities
D) provide overtime hours to all employees
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Workplace bullying and harassment have become challenging issues in many organizations and industries. Such misbehavior often involves intentionally harming others psychologically and/or emotionally on the job, as well as the development of a hostile work environment. While bullying and harassment can occur independently of each other, thus representing different issues, growing evidence suggests that these acts are interrelated, functioning together based on a prevailing negative corporate culture. Unfortunately, such misdeeds can make the workplace even worse because of the way they can encourage poor employee morale, negative work attitudes, and low job performance.Being one of the largest investment companies with a workforce of over 40,000 employees, Fidelity has faced many of these challenges, likely based on the sheer number of individuals who work there. The company terminated several successful money managers because of alleged sexual harassment and workplace bullying.…
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