The issue at hand is having a fully staffed respiratory team or not fulfilling the open positions to

The management of a drinking water refill station is planning to estimate the average cost of paying technicians to maintain the water refill stations. The management wants their OM to provide normal times and standard times for cleaning a station based on observed values, rating factors (RF), and a 20% allowance.

T. D. De Boer In the name above, what word, letter, or phrase (if any) would be included in Unit 3?   Key Unit/Unit 2/Unit 3 Group of answer choices T.D. TD blank D

Subject: management science

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The sales manager of STC Telecommunication Company, conducts interviews of the sales representatives. During the interview, these questions were asked from the sales representatives which are related to the performance of their job: the percentage of the time spent in making presentations to new potential customers, telephone conversation with current customers, time spent working on the computer, and engaging in on- the job activities. What potential sources of error might be associated with the manager’s line of questioning specifically on the different tasks performed by the sales representatives?

How does seasonal variability in demand affect the l ow and waiting time through a process? How might a company respond to reduce the effect of this variability?

Sandra Price, Ph.D. is the C.E.O. of a private research and consulting practice. Over the years she has gained considerable experience in conducting evaluations and needs assessments in a variety of social service areas--e.g., educational programs, services for the elderly, alcohol treatment services, and programs for the mentally impaired. A former client for whom she recently completed a study approached her for some additional consulting work. The previous study involved determining the needs for graduated living environments for the elderly in their rural community. Dr. Price recognizes the importance of maintaining a good reputation since much of her work comes from previous clients who have been satisfied. At this time, however, Dr. Price has pressing commitments to other clients/projects. This new request, although it still related to the elderly population, was outside of the realm of her specific expertise. The client requested that Dr. Price gather data and make economic…

The manager of a local restaurant “RRR” asks you to improve the existing “online food ordering system” with an additional function. It is desired that the new function informs the customer about the approximate time needed to deliver the foods after customer submits the order via the website of “RRR”. If you plan to prepare an online questionnaire for the customers that they may fill on theweb site of “RRR” Write 2 questions that you may use nominal scale and 2 questions that you may useinterval scale.

Create a swim-lane process map for placing and receiving an order at a fast food restaurant. Please choose a restaurant where you can see the food being prepared (e.g Panera Bread, McDonalds, Arbys, Subway, Taco Bell, etc.). > Your process map will have three swim-lanes: you, cashier (taking your order), and cook (preparing food). You do not need to include any metrics (times, distances, etc.).

A teller at a drive-up window at a bank had the following service times (in minutes) for 20 randomly selected customers: SAMPLE 1 2 3 4 4.5 4.6 4.5 4.7 4.2 4.5 4.6 4.6 4.2 4.4 4.4 4.8 4.3 4.7 4.4 4.5 4.3 4.3 4.6 4.9   a. Determine the mean of each sample. b. If the process parameters are unknown, estimate its mean and standard deviation. c. Construct control charts for means and ranges using Table 10.3. Are any samples beyond the control limits? If so, which one(s)? d. If the process has a known mean of 4.4 and a known standard deviation of .18, what would three-sigma control limits be for a mean chart? Are any sample means beyond the control limits? If so, which one(s)?

How would staffing for the opening of a new hotel or resort differ from that of an existing property? What data might Starwood rely upon to make sure the new property is not over- or understaffed in its first year of operation?

Tema Tire Services (TTS) decided to hire a new mechanic to handle all tire changes for customers ordering a new set of tires. Two mechanics have been shortlisted for the job. One mechanic has limited experience, can be hired for GH¢14 per hour, and can service an average of three customers per hour. The other mechanic has several years of experience, can service an average of four customers per hour, but must be paid GH¢20 per hour. Historical data shows that customers arrive at the TTS garage at the rate of two customers per hour.       b) If the company assigns a customer waiting cost of GH¢30 per hour, which mechanic provides the lower operating total cost (TC)?   c) With the aid of a sketch, show the economic relationship between service cost and waiting costs, and justify whether or not it is necessary for TTS to keep investing in better and/or additional mechanics until waiting time reduces to ze

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8.  A teller at a drive-up window at a bank had the following service times (in minutes) for 20 randomly selected customers: SAMPLE 1 2 3 4 4.5 4.6 4.5 4.7 4.2 4.5 4.6 4.6 4.2 4.4 4.4 4.8 4.3 4.7 4.4 4.5 4.3 4.3 4.6 4.9 Select a chart to monitor the central tendency of the process, what are the 3-sigma control limits using a mean chart? Keep 3 decimal places.   Select one: a. LCL = 4.212, UCL = 4.788 b. LCL = 4.414, UCL = 4.586 c. LCL = 4.245, UCL = 4.755 d. None of the other options. e. LCL = 4.385, UCL = 4.615

1.The authors state that service leaders must have a service vision because:   It creates an in-the-field leadership style   Seeing quality as a winning service srategy can be translated into action to give the workforce a passion for service quality   service leaders have high standards   it prevents them from being isolated from their own businesses       2.A service blueprint is best defined as:   a process flowchart   a process flow chart showing the activity times   a flowchart that shows the SERVQUAL differences   a flow chart showing failpoints       3.the author discusses poka-yokes as fail-safing devices suitable for services as well as manufacturing. The relationship of poka-yokes to service blueprints is best described as:   having been created by the same woman, Lynn Shostack   creating poka-yokes for each fail point identified in a service blueprint   Having been created by the same company to improve banking services in Japan   producing a large amount of personal…

Situation: Lena, a fresh graduate of Technical Education and Skills Development Authority (TESDA), thinks that there is an opportunity to open a salon in their community in Batisan Village, Cabanatuan City. Her initial findings show that their community has only one barber shop for men and one beauty salon for women. Batisan Village has 200 families. Majority of the members of the families are office workers and students. She conducted an informal survey via social media that families want to go to just one barber shop/salon together for their beauty and relaxation needs plus they also want other services like nail cleaning and massage. Requirements: 1. Lena need additional data for her to decide on the attractiveness of the business opportunity, what method of generating ideas will she use and why? 2. Prepare a set of idea-generating questions that will answer the information that Lena needs. 3. Make a product/service planning and development process (concise description)…

TemaTire Services (TTS) decided to hire a new mechanic to handle all tire changes for customers ordering a new set of tires. Two mechanics have been shortlisted for the job. One mechanic has limited experience, can be hired for GH¢14 per hour, and can service an average of three customers per hour. The other mechanic has several years of experience, can service an average of four customers per hour, but must be paid GH¢20 per hour. Historical data shows that customers arrive at the TTS garage at the rate of twocustomers per hour.   5a)Assuming Poisson arrivals and exponential service times, compute the following for eachmechanic:(i).Average number of customers waiting(ii).Average number of customers in the system(iii).The average time spent in the queue(iv).The average time spent in the system(v).The probability that no queues would build up(vi).The probability that exactly two customers are waiting at any given time.(vii).The probability that up to two customers are waiting at any…

TemaTire Services (TTS) decided to hire a new mechanic to handle all tire changes for customers ordering a new set of tires. Two mechanics have been shortlisted for the job. One mechanic has limited experience, can be hired for GH¢14 per hour, and can service an average of three customers per hour. The other mechanic has several years of experience, can service an average of four customers per hour, but must be paid GH¢20 per hour. Historical data shows that customers arrive at the TTS garage at the rate of twocustomers per hour.   5a)Assuming Poisson arrivals and exponential service times, compute the following for eachmechanic:(i).Average number of customers waiting(ii).Average number of customers in the system(iii).The average time spent in the queue(iv).The average time spent in the system(v).The probability that no queues would build up(vi).The probability that exactly two customers are waiting at any given time.(vii).The probability that up to two customers are waiting at any…

Feedback questions are crucial in evaluating the effectiveness of the decision-making process. They help in understanding the impact of the decisions made and provide insights for future improvements. Three feedback questions and answers: 1 – Did the decision to provide additional training for staff improve the service efficiency? The additional training provided to the staff has indeed improved service efficiency. This is evident from the reduced number of customer complaints regarding service. 2 – Did the decision to streamline procedures reduce the wait times? The streamlined procedures have significantly reduced the wait times. The average wait time has decreased. 3 – Did the decision to upgrade the equipment and source better quality materials improve the overall customer satisfaction? The upgraded equipment and source better quality materials has greatly improved customer satisfaction. The effectiveness of the decision-making process in this scenario can be evaluated by examining…

A key hospital outcome measure of clinical performance is length of stay (LOS), that is, the number of days a patient is hospitalized. For patients at one hospital with acute myocardial infarction (heart attack), the length of stay over the past four years has consistently decreased. The hospital also has data for various treatment options such as the percentage of patients who received aspirin upon arrival and cardiac medication for Left Ventricular Systolic Dysfunction (LVSD). The data are as follows:   Year Average LOS Aspirin on arrival LVSD medication 2007 4.31 days 94%   89% 2008 4.10 days 96%   94% 2009 4.35 days 98%   97% 2010 4.13 days 100%   98%   Calculate descriptive statistics for the data. Do not round intermediate calculations. Round your answers to four decimal places, when needed.   Descriptive Statistics: LOS, Aspirin, LVSD     Standard Standard       Variable Mean Error Deviation Minimum Median Maximum LOS (days)             Aspirin (%)…

As a help-desk technician, create a list of four effective investigative questions to ask when a customer phones to report that his or her machine would not start.

List each step in the work flow for the front desk, starting when the patient calls for the initial appointment, to when the patient is called back to the examroom by the clinical assistant.

What is Stopwatch time study and it was first introduced?

"There is a short-term and frequent representation of Patients in the emergency department" Address this Issue and apply the model of improvement Framework(PDSA cycle) to analyse this issue. Also, justify the outcome measures chosen and explain how these will help to understand if a change is an improvement. Consider how the triple or quadruple aim will be addressed.

You have been designated as a performance improvement trainer for an acute care hospital and have been assigned the task of outlining training priorities for the organization. Describe training priorities you would recommend for the organization.

Reaction to essay below. Do you agree or disagree? Any additional thought? The hospital human resource (HR) manager plays a crucial role in the smooth functioning of the hospital. They ensure that all human resource functions are carried out according to regulations and contribute to a positive work environment for all employees. The Human Resources department plays a crucial role in ensuring that the hospital maintains compliance with all pertinent state and federal regulations regarding employee hiring, firing, compensation, benefits, and other related human resource matters. Two theories that can be used in this work environment are the scientific management theory and the knowledge management theory. The scientific management theory can be used in almost any human resources department. This theory assigns workers to tasks that are based on their natural skill sets. Tasks can be separated into employee hiring, benefits, and work-related human resource problems. This in turn…

Operation Observations Turning Drilling Welding Cleaning up 955 971 337 215 174 PFD Fixing Fab Tech Oiling Machine Setting Gauges 262 52 48 Approximately how much time (in minutes) does the workers spend fixing the Fab Tech equipment during an eight hour shift. Assume that the workers have two 15-minute breaks during this shift. Assume this is a typical machine shop environment. As an industrial engineering would you be concerned with the amount of PFD time shown on the table. Explain your answer? 10.