The Power of Direct Mail Case Study

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School

Humber College *

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Course

520

Subject

Marketing

Date

Apr 3, 2024

Type

docx

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1

Uploaded by ColonelFog6996

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The Power of Direct Mail Case Study 1. What benefits can direct mail help you to achieve? Answer: Direct mail can help achieve various marketing objectives for businesses, particularly in the restaurant industry. Some of the benefits include: Generate Brand and Product Awareness: Direct mail can introduce or reinforce awareness of a restaurant's brand and menu offerings among potential customers. Build Traffic: By offering incentives and promotions, direct mail can drive foot traffic to the restaurant, increasing the number of visitors. Encourage Purchases: Direct mail can be tailored to promote specific menu items, encouraging customers to try new dishes or make additional purchases. Immediacy and Time-Sensitivity: Direct mail offers the benefit of immediacy. Deadlines on the offers create a sense of urgency, prompting consumers to take action promptly. 2. What is the true benefit of direct mail? Give examples for Pizza Pizza and Casey’s. Answer: The true benefit of direct mail lies in its ability to effectively reach and engage the target audience, leading to tangible and measurable results in terms of increased awareness, customer participation, and sales. Pizza Pizza: Pizza Pizza used direct mail to increase awareness of non-pizza items, specifically promoting chicken wings. The campaign distributed 4.1 million flyers through Canada Post's Unaddressed Admail service. The true benefit was evident in the campaign's success, with 1.5 million Canadians taking advantage of the offer, resulting in an impressive response rate of 37 percent. This demonstrates that direct mail effectively drove awareness and prompted a significant number of consumers to act on the promotion. Casey’s: Casey's, a casual dining restaurant, aimed to attract new customers. While using various media channels, direct mail proved to be the most effective. A targeted mail campaign in neighborhoods where their restaurants are located delivered a promotional offer, including the entire summer beverage menu. The result was an 8 percent lift in sales for each restaurant on average. This success showcases that direct mail was instrumental in driving traffic and increasing sales, making it the most effective marketing tool for Casey’s.
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