GuppyPamela_200184020 - Interview Skills

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Georgian College *

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Course

2033

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Marketing

Date

Apr 3, 2024

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pdf

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Uploaded by KidGoldfinch679

MKTG2033 – JOB INTERVIEW ASSIGNMENT – SAMPLE QUESTIONS This Case Study assignment is worth – 10% of your overall grade Your Full Name: Pamela Guppy Your Student Number: 200184020 PART 1 – QUESTIONS PROVIDED Q - Give me an example of an important goal you accomplished and how you reached it. (A tangible goal). Identify/explain the SITUATION/TASK The manager of the company I used to work for gave us statistics on how customers interacted with them. At the middle of the list, I performed poorly. I made it my mission to become more focused and to communicate better after that day. I had to focus on my communication skills and become an expert communicator because I understood it was a necessary talent for my job. Then what ACTION did you take Much of my time was spent observing others converse with guests so I could learn from them. I also tried to look for online resources on effective communication techniques. I also began working on my own practice. After seeing that none of this was producing the desired outcomes, I signed up for a communication course. Summarize the RESULT My endeavours to acquire this ability encourage establishing a benchmark for communication among fellow staff members. it is crucial for us to communicate with people.

MKTG2033 – JOB INTERVIEW ASSIGNMENT – SAMPLE QUESTIONS Q - Tell me about a time when you had to go above and beyond the call of duty to get a job done (AKA: when it wasn’t your job or responsibility). Identify/explain the SITUATION/TASK I recall that our manager at the time assigned us a team assignment. We assign team members to complete the entire task. Regretfully, a few of my team members are new to this organization, thus they are unfamiliar with the project and couldn't finish it in time. In this case, one of my partners conducted research and finished the assignment in a single day so that we could submit it on time. Then what ACTION did you take When we split up the work for this project, I completed my portion of it. After I finish the primary features that this project needs, I showed it to my department manager, who assists me in identifying the missing information so that my project is appropriate. Summarize the RESULT I put my all into my work via this obligation, which lets me assess if I completed it on time and correctly.

MKTG2033 – JOB INTERVIEW ASSIGNMENT – SAMPLE QUESTIONS Q - Describe a situation in which you were able to use persuasion to successfully convince someone to proceed with your vision, path or plan. Identify/explain the SITUATION/TASK The following day, an unforeseen audit happened when I was managing a Blacks photography store. its place has never experienced anything like it before. The business received a low grade from the inspection for a Black's Photography store. The written warning from the auditor states that several factors need to be considered, including the way in which management and employees’ function. Certain limits were required, and everyone was expected to abide by the regulations. Conversely, workers expressed reluctance to remain and asked to be transferred. Then what ACTION did you take The workforce was deaf to my attempts to persuade them; I offered them more bonuses and assured them that tips, whether in cash or on a card, would be divided among the employees based on the number of hours they worked. That's when they started to think differently of me. They pledged to carry out the project, abide by all rules and laws, and work extra hard to make up for past errors. Summarize the RESULT They put in a lot of overtime to do the task perfectly. In addition, we were preparing for the audit. Ten days later, the audit team showed up and finished the inspection; they complimented us for a job well done. The staff later told me they were prepared to work but wanted to see how far I could convince them.

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MKTG2033 – JOB INTERVIEW ASSIGNMENT – SAMPLE QUESTIONS PART 2 QUESTIONS YOU MUST PROVIDE BASED ON YOUR RESEARCH Q – Insert YOUR Industry Specific Question here: In what way do you, as a human resources manager, organize your workload? Identify/explain the SITUATION/TASK I had to resolve competing priorities inside the team as the team head. One team member had to depart for personal reasons, while another had an important deadline approaching. Then what ACTION did you take Since there was a family emergency, I decided to let the first team member go and gave the remaining members of the team their tasks in their place. I spoke with the other team member after evaluating the workload and we agreed on a longer deadline that would still work with the project's overall schedule. Summarize the RESULT My choice aligned with the company's principles, which place a high priority on employee wellbeing.

MKTG2033 – JOB INTERVIEW ASSIGNMENT – SAMPLE QUESTIONS Q – Insert YOUR Industry Specific Question here: Why did you decide to pursue a profession in human resources? Identify/explain the SITUATION/TASK I was captivated by the human resources classes when I first started my business fundamentals program. To represent the interests of the businesses I work for and improve the lives of employees; I made the decision to specialize in that field. Then what ACTION did you take I then proceed to further my career in a degree in Human Resources. I am one who wants to solve problems find that HR is a great sector to work in because it handles complicated workplace challenges. You may increase productivity and employee relations by utilizing abilities like analytical thinking and decision-making. Summarize the RESULT I have just finished my internship with a company wrong in the HR department and am looking to take the knowledge and skills I have learned over the last three years by working for your company.

MKTG2033 – JOB INTERVIEW ASSIGNMENT – SAMPLE QUESTIONS Q – Insert YOUR Industry Specific Question here: As a human resources manager, describe an employee termination that was troublesome. Identify/explain the SITUATION/TASK My previous employee had trouble with the customer service aspect of his work a year ago. Customers routinely gave him bad grades because he was unable to listen to their problems with empathy. Then what ACTION did you take I reviewed the employee's customer assessments with him during our one-on-one meeting. The worker independently identified the issue by examining his unfavourable reviews. I made him attend a class on customer service retraining, and for a week, I gave him one-on-one feedback on his customer service calls. Summarize the RESULT His customer assessment scores significantly increased following the discussion, retraining, and individual feedback. These days, he consistently gets great ratings on his consumer feedback surveys.

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MKTG2033 – JOB INTERVIEW ASSIGNMENT – SAMPLE QUESTIONS PART 3 – SUMMARY AND REFERENCES. Identify your chosen industry, profession, career and job title. Provide the sources of information, you researched for your questions. Human Resources Industry Human Resources Manager Human resources managers are to maintain the efficient operation of the department. They handle the day-to- day operations of managing employees, which include tight collaboration with the upper management team to establish budgets, suitable compensation, benefits, and other aspects. They create hiring and training plans that the rest of the HR department may use. In addition, human resources managers guarantee that the business always complies with labour rules by consulting on federal, provincial, and territorial legislation. Interview Questions Resource https://ca.indeed.com/hire/interview-questions/human-resources- manager?gad_source=1&gclid=CjwKCAiA0bWvBhBjEiwAtEsoW316KPpxmkcg3v5D53HOGi0dWdxq6- CjNgIyKK4xiVL5RRFgUm3qPhoCZxgQAvD_BwE&aceid=&gclsrc=aw.ds

GuppyPamela_200184020 - Interview Skills

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