IT 304 interviews with stakeholders

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School

Southern New Hampshire University *

*We aren’t endorsed by this school

Course

304

Subject

Medicine

Date

Dec 6, 2023

Type

odt

Pages

Uploaded by Ryanjordanl

IT 304 Interviews with Stakeholders Doctor 1. What is your role in providing services to patients? When it comes to treating my patients, I have sworn as a physician not to do damage. I make decisions about the next steps in evaluating a patient's health based on the information I have in front of me when I examine them. Sometimes, before I can determine a diagnosis and course of therapy, I have to ask that test work be finished. I usually do this exam in 10 to 15 minutes per patient. Ensuring the patient receives correct and up-to-date information is crucial. Inaccurate diagnoses might arise from bad data. 2. What do you dislike about the existing process and software system? Ultimately, I spend a great deal of time filling out the appropriate papers regarding a patient's situation. Accurate and up-to-date data is required. 3. What features and functions would you like to see in the new system to improve the process? There is less likelihood of incorrect data entry when modifications may be made promptly thanks to access to a patient's medical records. Additionally, when speaking with the patient, I would like to be able to complete the records in real time. With these qualities, physicians might practice medicine more often and retain fewer records. Additionally, having access to the patient's X-rays and lab data from a single system linked to their medical file facilitates improved symptom identification, which benefits the patient by improving healthcare. Nurse 1. What is your role in providing services to patients? Identifying each patient's health state precisely and quickly is my goal as a nurse. Upon their prearranged visit to our facility, I take their vital signs and go over the information on their chart. By inputting the patient's current symptoms and vitals into our software system, I give this information to the designated physician. I collect the patient samples and make sure they are appropriately labeled before sending them out for review, if lab work is necessary. I also make sure that I accurately enter this information into the system. 2. What do you dislike about the existing process and software system? Overbooking appointments makes everyone's day hectic and raises the possibility of mistakes being made when administering medical care. Treatment delays or errors may also result from not having access to the patient's complete medical record for medication allergies. Additionally, I find it bothersome that I have access to all patient data. I'm anxious that I could inadvertently check up the incorrect patient and discover information about them that I shouldn't. 3. What features and functions would you like to see in the new system to improve the process? Actually, I think there could be a function in the system that would help me feel less anxious about getting fired. I'm genuinely scared of getting fired. If, as their nurse, I was not allowed access to a 1

patient's records under the new system, that would be fantastic. Patient files that I don't work with that day shouldn't be accessible to me due to security concerns. To be honest, within the last year, a few nurses lost their jobs due to improper access to medical information. I'm always worried that I'll experience anything similar. What is the weekly count of "John Smith" patients that we see? What happens if I open the incorrect patient file and begin to mix up the patient data? I don't want to lose my job because of something that wasn't my fault in the first place and might have been avoided if our system worked properly. Not being able to overbook appointments is another feature I would want to see in the system. This kind of tool would enable us to respond to cancellations promptly. We could schedule and fill appointments more quickly if we did that. Business Admin 1. What is your role in providing services to patients? As a business administrator, I am in charge of all the administrative procedures that take place between a patient's arrival and their departure. Along with how the patient may interact with our online services, I also take into account their pre-appointment experience. When the patient shows in, I want to make sure that the visit has been arranged, if at all feasible, and that the staff members are present to perform the services. It is imperative that we verify the accuracy of the patient's insurance details so that we may promptly charge the insurance company for the services received. When the patient arrives, you must get the necessary copayments from them. In the case that a patient has to make an appointment on short notice, it is also the duty of my team to make sure there are adequate time slots available throughout the day. Patients who are overbooked will endure a significant wait for attention from their healthcare practitioner. 2. What do you dislike about the existing process and software system? Information about the patient's healthcare provider is one of the topics that need investigation. Patients may see changes to their copayment amounts and insurance information if they move employment. When this information is not readily available and correct, it takes longer to provide customers with a service. The issue of inaccuracy has also existed. When a patient checks in at our receptionist's desk, we may recognize them as the one booked for the medical treatment, but the medical technician may be picking up the wrong patient. The present system contains an issue that occasionally causes patients' planned appointments and identities to be confused. 3. What features and functions would you like to see in the new system to improve the process? It would be beneficial to have the patient complete an online form with their current insurance provider and medical history prior to their visit. By doing this, patients will receive their medical evaluations and services from the doctor or nurse more quickly and admitted. Also, it would be great if there was more accurate communication between all of the systems. The systems that the nurses and medical personnel utilize and the check-in system appear to have some issues. For this reason, we're working to create a more cohesive system that the whole company can utilize. The most important thing to remember is that it is against MHC's privacy standards for our staff to ever be permitted to read and examine a patient's medical history. Pharmacist 2

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