SU_BUS3001_W4_Mercado_C

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Feb 20, 2024

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1 Week 4 Project Ciara Mercado South University BUS3001-Ethics in Organizations Professor Schmidt December 27, 2023

2 Week 4 Project Over the past five to ten years, CVS Health has navigated various ethical challenges concerning its employees, ranging from diversity and discrimination issues to privacy and leadership integrity. This analysis aims to explore how these challenges were addressed, identify areas for improvement, and assess the potential impact on the chosen social cause of "Access to Healthcare in Underserved Communities." Ethical Challenges Faced by CVS Health: Diversity and Discrimination: Handling: CVS Health has implemented diversity and inclusion programs to create a fair work environment. However, incidents of discrimination indicate a need for improved effectiveness in these initiatives (CVS Health, 2021). Areas for Improvement: Enhancements in cultural understanding training and the processes for addressing discrimination complaints could strengthen CVS Health's response (Bredeson & Goree, 2012). Privacy Concerns: Handling: CVS Health faced scrutiny over privacy, especially regarding customer data and prescription information. The organization responded by implementing stricter data protection measures and investing in cybersecurity (CVS Health, 2021).

3 Areas for Improvement: Continuous monitoring of data protection policies and increased employee awareness can fortify CVS Health's defenses against privacy breaches (Bredeson & Goree, 2012). Leadership Integrity: Handling: CVS Health dealt with allegations of ethical misconduct by executives by reinforcing its commitment to ethical leadership and implementing measures to ensure transparency (CVS Health, 2021). Areas for Improvement: Strengthening mechanisms for holding leaders accountable and fostering open communication could enhance CVS Health's ethical leadership practices (Bredeson & Goree, 2012). Ethical Aspects Protecting CVS Health: Corporate Ethics Policies: CVS Health has well-established ethics policies, emphasizing high ethical standards, outlined in its public reports and internal documents (CVS Health, 2021). The organization maintains a Code of Conduct that stresses integrity, accountability, and transparency (Bredeson & Goree, 2012). Employee Training and Awareness: CVS Health invests in ongoing employee training programs to raise awareness about ethical considerations and ensure adherence to corporate policies (CVS Health, 2021). Regular communication channels are used to reinforce ethical values and expectations among employees (Bredeson & Goree, 2012).

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