9e Chapter 2 Test Essay

4740 WordsMay 1, 201519 Pages
Chapter 2: Foundations of Quality Management TRUE/FALSE 1. Deming laid out a “quality improvement program” for companies such as Ford, GM, and Procter & Gamble, when invited to work with them to improve their quality. ANS: F DIF: Difficulty: Easy NAT: BUSPROG: Analytic TOP: A-Head: The Deming Philosophy KEY: Bloom's: Knowledge 2. Unlike other management gurus and consultants, Deming defined and described quality precisely. ANS: F DIF: Difficulty: Easy NAT: BUSPROG: Analytic TOP: A-Head: The Deming Philosophy KEY: Bloom's: Knowledge 3. Deming stressed that the lowest levels of operational staff in an organization must assume the overriding responsibility for quality management. ANS: F DIF: Difficulty: Moderate NAT: BUSPROG:…show more content…
Setting simple goals and targets is one of the practices that are used for implementing leadership as a quality management principle. ANS: F DIF: Difficulty: Moderate NAT: BUSPROG: Analytic TOP: A-Head: Principles, Practices, and Techniques of Quality Management KEY: Bloom's: Knowledge 19. Variation in a production process increases capacity utilization. ANS: F DIF: Difficulty: Easy NAT: BUSPROG: Analytic TOP: A-Head: Variation and Statistical Thinking KEY: Bloom's: Knowledge 20. Variation in a production process makes it easier to find the root cause of the process issues. ANS: F DIF: Difficulty: Easy NAT: BUSPROG: Analytic TOP: A-Head: Variation and Statistical Thinking KEY: Bloom's: Knowledge 21. Common causes of variation in a production process are a result of the design of the product and production system. ANS: T DIF: Difficulty: Easy NAT: BUSPROG: Analytic TOP: A-Head: Variation and Statistical Thinking KEY: Bloom's: Knowledge 22. Special causes of variation in a production process arise from internal sources that are inherent in the process. ANS: F DIF: Difficulty: Moderate NAT: BUSPROG: Analytic TOP: A-Head: Variation and Statistical Thinking KEY: Bloom's: Knowledge 23. A quality management system represents a specific implementation of quality concepts, standards, methods, and tools, and is unique to an organization. ANS: T DIF: Difficulty: Easy
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