Chapter 2: Foundations of Quality Management
TRUE/FALSE
1. Deming laid out a “quality improvement program” for companies such as Ford, GM, and Procter & Gamble, when invited to work with them to improve their quality.
ANS: F DIF: Difficulty: Easy NAT: BUSPROG: Analytic
TOP: A-Head: The Deming Philosophy KEY: Bloom's: Knowledge
2. Unlike other management gurus and consultants, Deming defined and described quality precisely.
ANS: F DIF: Difficulty: Easy NAT: BUSPROG: Analytic
TOP: A-Head: The Deming Philosophy KEY: Bloom's: Knowledge
3. Deming stressed that the lowest levels of operational staff in an organization must assume the overriding responsibility for quality management.
ANS: F DIF: Difficulty: Moderate NAT: BUSPROG:
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Setting simple goals and targets is one of the practices that are used for implementing leadership as a quality management principle.
ANS: F DIF: Difficulty: Moderate NAT: BUSPROG: Analytic
TOP: A-Head: Principles, Practices, and Techniques of Quality Management
KEY: Bloom's: Knowledge
19. Variation in a production process increases capacity utilization.
ANS: F DIF: Difficulty: Easy NAT: BUSPROG: Analytic
TOP: A-Head: Variation and Statistical Thinking KEY: Bloom's: Knowledge
20. Variation in a production process makes it easier to find the root cause of the process issues.
ANS: F DIF: Difficulty: Easy NAT: BUSPROG: Analytic
TOP: A-Head: Variation and Statistical Thinking KEY: Bloom's: Knowledge
21. Common causes of variation in a production process are a result of the design of the product and production system.
ANS: T DIF: Difficulty: Easy NAT: BUSPROG: Analytic
TOP: A-Head: Variation and Statistical Thinking KEY: Bloom's: Knowledge
22. Special causes of variation in a production process arise from internal sources that are inherent in the process.
ANS: F DIF: Difficulty: Moderate NAT: BUSPROG: Analytic
TOP: A-Head: Variation and Statistical Thinking KEY: Bloom's: Knowledge
23. A quality management system represents a specific implementation of quality concepts, standards, methods, and tools, and is unique to an organization.
ANS: T DIF: Difficulty: Easy
True or False: A permanent magnet is a piece of material that has been magnetized and can hold its magnetic strength for a reasonable length of time. True.
Yes, I agree with these principles. Deming uses good common sense and good business principles in his 14 points for management. I always tried to stick with the same vendors even if they charged a little more as the personal relationship I acquired helped in case a problem occurred. Training people to do many jobs also helps in customer service, manufacturing, and management. On the job training allows a company to train people exactly like they want them to perform.
List five problems that you could encounter when creating documents if you do not make use of automatic functions.
1. Ernestine Friedl says that the position of women is higher the more they are involved in (l) primary subsistence (as owners or controllers, NOT merely as laborers) and (2) the PUBLIC distribution of the product of subsistence. Use this argument to account for the position of women in Kung society. Make sure you use both part (l) and part (2) of Friedl’s argument. (Don’t worry that Friedl’s argument is simplistic; she is not trying to say that women’s role in subsistence is the ONLY factor that affects their position in society.)
The study of cultural variation among humans and collecting data regarding the impact of global economic and political processes on local cultural realities is the cultural anthropology branch of anthropology. (Wikipedia, 2013).
To begin with, quality management is defined as, “the act of overseeing all activities and tasks needed to maintain a desired level
1.1 My duties and responsibilities as a support worker are maintaining a high standard of care be it in personal hygiene, assistance with laundry and so on.
* Scrap and Re-work - When organizations attempt to force more work through already constrained production processes, attention to detail tends to suffer. As a result, error rates typically rise.
Walter Shewart was an engineer, physicist and statistician. He theorized that there are two causes of variation which will lead to decreased product quality. These two causes are the assignable cause, (special-cause variation) and chance-cause (common cause variation). Assignable Cause variation is an unpredictable, unanticipated problem within the manufacturing system. Chance Cause variation is a well-known error or cause that can effect a manufacturing process. Shewart created control charts, focusing on bringing a manufacturing process “under control.” This would only leave chance cause variation, and keeping this in control a company and predict and manage their processes cost effectively and economically (Akpose).
Understanding processes provides the background for determining the effects of variation and the proper type of managerial action to be taken. By viewing work as a process, we can apply statistical tools to establish consistent, predictable process; study them; and improve them. While variation exists everywhere, many business decisions do not often account for it, and managers frequently confuse common and special causes of variation. We must understand the nature of variation before we can focus on reducing it. (Hisson, A.)
Quality management is about the group building for dealing with the final objectives of the organization so even serves to plan appropriately and execute so can happens smooth flow of operation or work and to keep up the quality and
Quality management is an integrative management philosophy aimed at the continuous improvement of performance of processes, products and services to achieve and exceed customer needs and expectations. It is a way of managing the whole business process to ensure complete customer satisfaction at every stage, internally and externally’. It transforms an organizational status to a world-class level and helps organizations achieve excellence. It has evolved as a management paradigm to improve organizational effectiveness competitiveness and
Quality management is about the group building for dealing with the final objectives of the organization so even serves to plan appropriately and execute so can happens smooth flow of operation or work and to keep up the quality and even the correct usage of raw material.
Quality is defined as conformance to the requirement, not goodness: The first absolute explains that management must strive to ensure that during the quality improvement process everyone is getting things done right the first time. Crosby stated that in other to do this management must state clearly what are the individual roles of the employee, management must also supply the employees with the resources needed to do their task and lastly management must give continuous support and encouragement to the employees during the improvement process. When quality is defined as conformance to requirement it helps to reduce hassle and improve quality at the same time. Crosby (1995).
Edward Deming contributed to the success in improving the quality in the workplace. His ideas became the framework and foundation of different organizations, businesses, and institutions. All of them envision to serve their customers as best as they can and give the kind of service that will increase productivity. According to Deming, “A system is in harmony when subsystems are not in conflict with one another.” Based on this statement, everyone in the workplace must have a good foundation, working harmoniously, and try to reach out the goal of their organization to give the best service that they can render to their customers. Along Dewing’s teachings about the quality of services, there are other factors that help in maintaining the