BSBINM501A Manage an Information or Knowledge Management System:
Case Study
Margaret House, CEO of Bounce fitness and the Board of Directors are keen to have the four Centres registered with fitness Australia (www.fitness.org.au). They feel that standards required to be met as a registered fitness centres would not only ensure the credibility of the organization in the eyes of the public but provide goals for the Centre Managers and Teams.
Registration will require meeting the code of conduct for the state in which each Centre is located and ensuring that all trainers meet, or immediately undertake training to meet, certain standards, and information about the registration can be obtained by going to the Fitness Australia website and
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The following activity has been designed for all learners to complete.
Task 2
2.1 Why is it important to research stakeholder requirements for an information or knowledge management system? Give examples of how you might collect information from internal and external stakeholders.
2.2 Consider a system that provides information to external stakeholders; for example, allowing suppliers to provide quote information or customers to make purchases.
2.3 Describe the main objectives of this system.
2.4 Develop a strategy for training the external users of this system. Include information about the method of training, how it will be contextualised for the external users and what resources may be required.
2.5 How would you assess success of the training activity?
2.6 Describe how you would promote the system to the external users.
2.7 Describe how you would protect the system integrity while providing access to external users.
2.8 Suggest strategies for resolving the following information management system problems:
2.9 You want to summarise sales information by customer type but the report does not exist in the customer management system.
3.0 Your computer is crashing regularly, causing you to lose data.
3.1 Select a component of an information or knowledge management system that you are familiar with. Describe the strengths and weaknesses of that system.
3.2 Describe SWOT analysis. Give examples of how it may be used to measure the
1.1 – The systems provided by the organisation allow employees to access databases based on people details who live within the borough. The customer information systems store, update and analyse information, which the council can then use to pinpoint any customer they desire as well as plan ahead future work which will arise in the future with monitory work items. Furthermore, these systems can integrate data from various sources such as the DWP, inside and outside the council, consequently keeping the organisation up to date with internal performance and external opportunities and threats.
Havelka, D., & Sooun, L. (2002, April). Critical success factors for information requirements gathering. TechRepublic, (), .
The organisation first opened sites in Leeds, Manchester, Wolverhampton and Edinburgh in 2009; then in 2011, Pure Gym opened its first site in London. In 2013, CCMP Capital Advisors acquires Pure Gym, then in 2014, the company set its target to open between 250-300 gym fitness centres in the UK, by 2020. Later in 2015, Pure Gym owned by CCMP acquires Los Angeles (LA) Fitness company and becomes the UK’s largest gymnastic chain operator by sites and by members, with
The part of the job of the analyst in identifying a business need that looks interesting and enjoyable to me would be engaging the stakeholders (organization management, sponsors/champions, and system users among other stakeholders) in identifying the various business requirements. This, in my view, is one of the crucial areas because it would allow me as an analyst to understanding the state of an existing system and determine how a new system would impact on the business performance of an organization. Without a clear picture of the business requirements, there is a high likelihood that a new system would not bring the anticipated results. I would use my interviewing skills to get the different perspectives of the stakeholders as an initial step in system development. It is clear to me that interviewing, as a method of gathering business requirements, is sometimes cumbersome and time consuming. However, I am of the view that with the right skills in conducting interviews, an analyst can be able to probe deeper on issues and challenges of an existing system and the specifications that a new system is expected to meet. I would achieve this through conducting individual interviews, joint interviews as well as forming focus groups.
In this work related project analysis various information will be for gathering information. Some of the areas that will be covered are; methods of searching, interviewing techniques to gather the information, agreement for articulating requirements, and strategies to gather information for computerization. Requirements must
P1: Describe, by using clear examples, the characteristics of the information used within your selected business. Look at types of information; quality of information and usability.
Analysis, Auerbach. (2007). Critical Success Factors for Information Requirements Gathering. Information Strategy: The Executive’s Journal. Retrieved from http://www.techrepublic.com/article/critical-success-factors-for-information-requirements-gathering/
To ensure the systems is what the stakeholders want, the process of elicitation and validation are interleaved so that any misunderstandings, errors, conflicts, additional extras or requirements in the documentation that are needed or have been missed are resolved.
Discuss How the Proposed System and Adoption of Meaningful Use Will Benefit the Organization By Doing the Following:
3.2 Explain the importance of recording relevant and accurate information and using records to plan for future resource requirements.................................................................................................24
Explaining end users, Production support users about the behavior and functionalities of application and preparing training materials to ramp up new joiner.
1. In terms of hardware, software, databases, telecommunications, and the Internet, what specific recommendations are you prepared to make to Sewtown to improve the speed, accuracy, and reliability of their information system?
The paper could describe how ERP or CRM or supply chain functionality would be used. In the example, this could be how a business person would access this type of information.
Q:Large numbers of companies are using their information systems as a strategic tool to improve their competitive advantage. Choose one of these companies (Toyota or Wal-Mart) and prepare an essay of 1500 words on: a) how information systems are used strategically by the company to gain a competitive advantage b) discuss if it is possible for the company to maintain this advantage in the future.