Barnes & Noble: The Book Store Chain Essay

Barnes and Noble is dedicated to providing "the best specialty retail business in America. " B&N certainly delivers on its promise, offering over 1 million book titles on demand with unmatched customer service. The B&N dedication to providing superb service with an unmatched number of options serves as an example for industry competitors on how to operate successfully with the customer in mind. Let's examine the specifics of the Barnes and Noble mission statement.

In contrast to Borders Group, Barnes & Noble which is a leading bookstore in the US recorded an 11% increase in their share value in the past year with the introduction of their e-book reader “Nook”. It is clear that Barnes & Noble were not “Myopic” in their approach and were able to retain and even grow their customers as well as profits by embracing a new product.

Barnes & Noble does business -- big business -- by the book. As the #1 bookseller in the US, it operates about 650 superstores throughout 49 states and the District of Columbia under the banners Barnes & Noble, Bookstop, and Bookstar, as well as about 200 mall stores using the names B. Dalton, Doubleday, and Scribner's. The company's GameStop subsidiary is the #1 US video game retailer with about 1,500 stores under the names Babbage's Etc., GameStop, and FuncoLand. Barnes & Noble owned about 75% of online book seller barnesandnoble.com after purchasing Bertelsmann's interest in 2003; Barnes & Noble then purchased all remaining shares and took the company private in May 2004.

Barnes & Noble was created by Charles Barnes and opened the first store in 1917 in New York City. Barnes & Noble is the largest retail bookseller and a leading retailer of digital media and educational products. The company operates 640 bookstores in 50 states. Barnes & Noble’s mission statement is to “operate the best omni-channel specialty retail business in America, helping both our customers and booksellers reach their aspirations, while being a credit to the communities we serve (Booksellers, 2012).

The company I have chosen to investigate for this assignment is Barnes & Noble, Inc. Originally founded in Illinois, USA, in 1873, this business has risen to become a Fortune 500 company. This bookstore chain boasts over 600 physical locations (cite source) in the United States, as well as a strong online presence. The success of its stores, and of its subsequent web and mobile applications, is proof of its dedication to offering a wide range of quality products and providing an excellent customer experience at all times.

Proprietary e-Reader NOOK and NOOK tablet have decent 15% market share among all tablets and e-Readers (Greenfield********)

In this case, the traditional bookseller’s niche is overlapped the Big box retailers’. Because of the limited resources: only certain amount of people demand for popular books, they have to compete for the market of popular books. However, scale difference generates selection pressures. Obviously traditional booksellers have smaller scale and less purchasing power to compete with “Big box” retailers. When the electronic books came out, traditional booksellers struggle more. Although all booksellers were affected, “Big box”

Barnes and Noble Incorporated is currently the largest book and media-content retailer in the United States. Founded in 1873 in Wheaton, Illinois by Charles Montgomery Barnes, who had started it as a family business, it has since evolved into the biggest book marketplace of our time. Although Barnes and Noble has had a long-run of success, it is currently near the edge of bankruptcy. It’s lack of sales and the shift of interest in reading physical books has forced most book retailers to “close-up shop”, with Barnes and Noble being next on the list. Therefore, Barnes and Noble is not worth investing in, because of its loss

Brenner states in his article, “No Borders”, how “bookstores are victims of changing times, technologies, and economics.” In the literary, economic world, there had been two national bookstores that competed in the nation, Borders and Barnes & Noble. Sadly Borders, Barnes & Noble’s largest competitor, went bankrupt and was forced to close, due to the national recession being at its highest in 2010. Since then it has become more and more difficult for bookstores to even make it since for, “You can surf the web for a book on Amazon and probably get a better deal” (Brenner, 81). Despite this, Barnes & Noble has successfully survived in the dying literature market and has become, “One of the largest booksellers in the US” ("Barnes & Noble, Inc. SWOT Analysis", 3). Booksellers around the world are becoming rarer in our technological advance society, as these shops seem to die out

Barnes and Nobles is one of the biggest bookstores that has a brick-and-mortal store concept. In the past they were know as a “big bully” that drove small book stores to close down because of their aggressive tactics to have competetetive advantage over them. Nonetheless, with the evolving circle of technology they have had a hard time in keeping up with the E-book era. In 2014 E-books increased its reader subscription by 28% compared to 23% in 2013. This number will continue increasing because 50% off American’s have access to devices that are either an e-reader or a tablet. B&N changed its business model to adjust to this new setting before it suffered a

After visiting the websites of Amazon and Barnes and Noble, it is clear that both companies have done an exceptional job at designing sites that effectively communicate their brand along with specific products they want to sell. Amazon achieves 29 billion in revenue per year generating a profit of 1 billion and producing a whopping ROE of 24%. In contrast to this, Barnes and Noble achieves 6 billion in revenue per year generating a loss of 40 million (last year’s results) and produces an ROE of -4.5%. It is important to note that Amazon sells exclusively from a web-based environment, while Barnes and Noble

Any risk assessment of an organization begins with its current posture. From research, Barnes & Noble have five primary business operations; Retail stores, Internet, Publishing, eBooks, and College Bookstores. There are 777 retail locations around the United States with it largest bookstore on the internet. They also publish and have a large eBook storage especially with the purchase of Sparknotes and Sterling Publishers. The eBooks are available for different devices like iphone, blackberry, and their own famous Nook. They also directly operate 600 college bookstores. (5 Primary Business Operations, n.d.).

Barnes & Noble are taking different tacks with regard to agreements with authors agents, and publishers. Amazon is pulling content off the market and padlocking it to their Kindle. In response, Barnes & Noble is refusing to stock Amazon published titles in its brick-and-mortar stores. Barnes & Nobles' investment in the well-received, well-reviewed Nook appears to have been a solid business decision, the ripples of which will continue to be felt for some time. In fact, the Nook is the proverbial finger in the dike as the waters of Amazon continue to threaten the very infrastructure of the publishing business by eroding the relationship between publishers and bricks-and-mortar stores.

.Amazon’s huge success has not gone without notice by the public or media attention, and has certainly not been missed by the CEO Jeff Bezos. At the BuisinesssInsider event in New York earlier this month he was quoted saying “The book industry is in better shape than it ever has been and it’s due to [ebooks],” (Roberts). This outlook is understandable when you are one of the main beneficiaries of the profits. He is obviously not referring to the bookstores or the libraries of the country. The CEO is now the thirteenth wealthiest men in in America. Bezos firmly believes that thirty dollars is too much to pay for an eBook he believes that the lower the price is set the more readers will buy the book, leading to a bigger profit for everyone involved. This outlook has not been shared by others in the writing and publishing community, this business model may work for some authors and dramatically injure the profits of others. There are now rumors that Amazon wishes to become a publisher of print books as well, however, this brings people to wonder why one of the major forerunners in the electronic book industry would want to digress to print. This strange strategy may be due to the fact that they have realized that print books are not going anywhere, there will always be readers who prefer the print version of a book and they are looking to pick up the slack of eBooks not catering to those buyers.

Barnes & Noble, Inc. operates as a content, commerce, and technology company in the United States. It provides access to books, magazines, newspapers, and other content through its multi-channel distribution platform. The company sells its products directly to customers through its bookstores and on barnesandnoble.com. Barnes & Noble conducts its online business through Barnes & Noble.com, one of the Web’s largest e-commerce sites, which also features more than 3 million titles in its eBookstore.  Through Barnes & Noble’s NOOK eReading product offering, customers can buy and read eBooks on the widest range of platforms, including NOOK eBook