RESULTS OF THE STUDY The findings of the study will be presented in three categories: current travel arrangement process, advantages of online reservations and disadvantages of online reservations. Current Travel Arrangement Process Basic Black Corporation uses a combination of e-mails and telephone calls to make travel arrangements for its on site and regional branch employees. The procedure currently in place for travel arrangements is outlined in Figure 1. |Figure 1 | | | | …show more content…
Figure 2 provides a breakdown of the number of e-mails and telephone calls required to make these reservations. |Figure 2 | | | | | | |E-MAILS AND
Feedback from employees after their travels should be recorded and referred to when making future bookings. It is important to ensure that employees have a pleasant experience when travelling, particular if alone in another city or country. Therefore any feedback is essential to always ensuring the best experiences for employees.
* Impacts of technology e.g. on traditional operational practices for selling travel services, issuing e-tickets, offering dynamic packaging
This report will consider the appropriateness of the services offered in Jetstar for leisure travelers in its discussion, and will draw a conclusion on how certain concepts of these strategies can be utilized by managers at JS. Also, the interpretation of the different product strategies JS can implement. Lastly, the report will provide recommendations that could be implemented by JS for improvement to better understand the buyer’s characteristics.
Many things will affect people’s decision to travel, the destinations they choose and for how long they stay. Different destinations are affected by different factors, here we will explore these factors and the destinations they effect.
Before the days of the Internet, if a family wanted to travel to a far-off, exotic locale, they would have to either find a local travel agent or call a travel agency and plan their getaway. In the 1990’s, the Internet became a staple of everyday life and began entering many homes. As the availability of the Internet increased, so did the services available to clients. With the increasing availability of the World Wide Web the travel industry found itself faced with revolutionizing changes. All of the tools that were once solely available to travel agents now became readily available to anyone with access to the Internet and a search engine. Websites quickly formed around the idea of providing consumers with quick vacation planning ideas at low costs. Getting
One major task of a travel agency is to develop travel plans based on a traveler's need and wants. A similar set of social worker task is to develop an intervention plan based on a client's needs and wants. Contrasting how these tasks are handling illustrates the features of the network model of interoperability. This model goes on to explain that today's interconnected information available to a travel agent has caused major changes in how travelers find vacations that meet their needs. Some of these organizations even use the information provided by the traveler to further their goals. An example the model gives is that immediately after the traveler makes an airline reservation on a travel site. The information can automatically be used by an airline application that optimize airline profits by ensuring that each plane is full with the highest paying passenger. Advantage this model has it that now u can consider technology is typically used when clients want to find a counseling service that meets their needs. Clients can just call 211 if implemented in their area to obtain a list of possible agencies to contact. Having this type of access they don't have to feel alone on making the decision about traveling they can feel confident with the decision that is made. Disadvantage on this model Schoech explain the major issues is how to make a globally connected system out of many independent local agencies. They face
Build up with this store Travelodge as good and showing you immense improvements which you can get when you travel. Win and correspond having a worth it performance and correct determination to correspond on this store inaugurated in 1985. Access and consider through effective contentions that make maximum use and efficiency you need.
3. STREAMLINED PROCESS. Manage your bookings on a calendar and get notified every time a new one comes in.
One of the ways technology has changed over the years is the way individuals travel. Technology has made traveling easier to plan, as you can book flights, hotels, and rental cars all from your computer,
We will also be responsible for obtaining the arrivals and departures manifest from the selected travel company to insure appropriate staffing levels for airport arrivals/departures and hotel check-in.
Of the total travel market only 1% was generated from the online travel market, and consumers still depended on customer call centers to confirm payment status. To counteract the risks it is important that Lucky Air create an effective business-consumer-business model that will do the obvious and draw consumers to their site and make an online purchase of airfare. To draw in consumers Lucky Air will need to focus on Web 2.0, which is the unique feature or features of e-commerce and the Internet coming together as applications and social media technologies. Web 2.0 will allow for a better online experience with inter-human connections, consumer interacted blogs and the staff to constantly monitor the site to provide consumer feedback. Web 2.0 is crucial to providing customer relationship management. Promoting reviews from consumers in regards to destinations and airline experience are important so the consumer can feel they are important enough to expose the truth from other consumers even negative remarks. But the single most important part of focusing on e-commerce is the ability to provide a online experience and advanced technology that enables customer self-service without the need for multiple customer call centers. Customers should be able to pay for fares, cancel fares, use a safe payment method that can verify a credit card, check on the status of flights and use rewards programs
There are many recommendations that it has to consider for the next three years. For instance, it has to reduce its cost to the customers. This will facilitate in ensuring satisfaction of customers as a result of affordable prices. Second it should establish other travel branches in different parts of the world the organization may use $3000 for the expansion. This will facilitate in attraction of a large market share which will result to increased profit. The organization should also ensure that it advertise all its services through various media services that will meet many customers with an aim of convincing them to prefer their services as compared to those if other organizations.
The buyers of the services of travel agencies are consumers, that is, individuals and businesses. For this industry we are dealing with a small degree of concentration, due to the wide range of services.
For many, booking travel online offers a few perks such as the ability to compare prices, the chance to comb through online reviews, and the convenience of booking your vacation at the click of a button. Nevertheless, booking travel online also comes with some risks and more and more scams are targeting consumers who are booking travel online. Booking your own travel can create a lot of headaches for yourself and for trip companions. People are experiencing significantly more issues when booking online. Of the pitfalls consumers are experiencing, there are legal issues that may arise out of booking your travel online which supports my main argument
Fast, user-friendly online reservation system by facilitating e-ticketing and reducing staffing requirements at telephone reservation centers and airport counters. (Kuzmicki, 2009)