Bieler Janitorial Services Employee’s Understanding: I gave Bieler Janitorial Services a 3 for Employee’s Understanding. In the report, the company gave two examples showing that their employees knew what to do when an issue occurred. I believe the report could have gone into a little more detail, showing that employees understand the code of conduct. Reporting Procedures: I gave the organization a score of 3 for Reporting Procedures. The organization provides steps taken by employees if an ethical issue were to arise. The report also details what happens if an employee were to violate a rule in the Code of Conduct. However, the report does not state how customers report an issue. Bieler Janitorial Services also does not provide an example
In the last three years the CEO and COO have hired two employees transferring from another state facility because of an agreement made with the other facilities CEO to help get the problem employee out of their hands. Both of the employees hired in this way have performed unsatisfactorily, displayed poor student boundaries and were ultimately fired. The UC’s noted that they were not good candidates for the position based on answering the boundary scenarios poorly. They both answered they would meet with a student in private outside the facility, give them their personal cell phone numbers and keep secrets. In regards to performance appraisals, there are few positive motivators to improve staff
Financial reporting practices and ethics have manifested an ocean of literature. This has mainly come from organization theorists that address accounting practices. These theorists and professionals have given fresh accountability measures. Their ideals give this industry the tools needed to survive, grow and prosper. The way an organization prepares and reports its financial information and handles its daily operations is in essence financial practices, and in the way it accomplishes this reveals their ethical standards to which they adhere to. This paper will discuss the financial practices, ethical standards, and
Ashley is a friendly and experienced Customer Service Rep. She is currently still with CareSource, but her hours have been cut drastically and she is now only on-call and she would like something more reliable. She is responsible for inbound and outbound calls providing service to members and providers. Prior to that, she was with Preferred Companies as a Customer Service Rep assisting Medicare/Medicaid patients. She started with that company on a part-time basis while working at Stericycle and then moved to full-time once Stericycle ended. That company ended up closing. Before that, she completed a long term assignment through Kelly Services at Stericycle in a high volume inbound call center. Bams Janitorial was her mother’s company where
The systems that have been put in place by the Better Business Bureau to protect businesses and consumers are continually being updated as it should with any organization. The Better Business Bureau has implemented change as it relates to the point system of accreditation (Ferrell, Fraedrich & Ferrell, 2015). This change has allowed the organization to be grade each organization in a more uniform fashion. It is important for organizations to remain unbiased if their mission is service the public. Being fair and unbiased will always hold creditability versus not being fair and biased.
5. Staff feedback on how customer service can be improved. 10.30 am – 11.00 am
The first and the easiest step to address a negative evaluation report is communication through counseling. An individual should make every attempt to sit down with the rating chain and discuss any discrepancies he or she believes is part of the evaluation report. As part of this communication, individuals must be specific when citing examples of their accomplishments made during the rating period. In the same manner, if certain achievements were omitted from the evaluation report, an attempt to clarify why these elements were not reflected in the evaluation report must be discussed. Communication through counseling is the preferred redress method, particularly since it can effectively and efficiently address any miscommunication between the individual being rated and the rater.
If you were to generate a report card for your organization, how would you rate its performance in each of the areas? Identify strengths and areas for improvement.
Over the next 60 days, every person is expected to receive and complete training on the code of conduct, and components of the compliance and ethics program. Additional specialized training will be available for those with special functions. An ethics hotline is also available at 1-877-ETHICAL to anonymously report illegal activities or unethical conduct inconsistent with the standards of this program. A non-retaliation policy is being strictly enforced to allow anyone to share anonymous and confidential reporting. You are the backbone of the company and I am proud that we all will carry out ethical work practices that will further strengthen our commitment to these standards and enhance our rich
I rated myself, Becky Harding, at a 5/5. I developed outlines and discussion materials which allowed members to follow along with sessions and interact with each other while identifying their triggers and learning about management techniques. I made supportive and educational contributions to facilitate a deeper understanding
| State the organisational procedures developed to report and rectify inappropriate information and unsuitable resources and how they are implemented.
The first step that D-Bart can take to improve its overall performance appraisal process is to make sure that managers are properly informed as to how to complete this process effectively. A failure to provide proper guidance is one of the biggest reasons many performance appraisal systems fail (Kromrei, 2015; Park, 2014; DelPo, 2007; Armstrong, Appelbaum, & Henches, 2003). D-Bart should evaluate its current process and seek to implement procedures which will allow managers to be more informed about this process. Some ways in which D-Bart could seek to improve this process is by creating a handbook which management can reference when completing the process, requiring every individual in a management position to undergo a training course, and specifying a designated individual to which all questions about the process can be directed. All of these will help managers feel more
During the second half of this rating period you continued to maintained and effective working relationship with your coworkers and team members but sometimes fell short of an effective relationship with customers and other external stakeholders. Katrina you have handled tenses/stressful situations calmly in order to reach resolutions but there were time when you fell short of resolving stressful situations. Katrina you makes arrangements for events when away from the office but often fall short of handling
Brian, you have received an overall rating of “Meets” on your annual performance evaluation. We will work together in the future to meet goals that you establish for yourself, as well as those that meet the needs of our unit. Keep up the hard work, and congratulations on successfully completing your annual performance
decide if the staffs are abiding by functional guidelines. Third reason, codes assist the progress of
Secondly, Jean Warshawski, who was ranked the second place under the new evaluation criteria, had excellent selling performance (Rank 1). She had strong ability to recognize and identify the customers and their needs. She had good relationship with fellow CSRs and customers. She had three year teller experience including the part-time period. Her work was also well organized. But her operational performance