Level 3 Unit 1 Promote Communication in Health

Non-verbal communication is very important and is often more important than verbal communication. This consists of eye contact, hand and body language and facial expressions.

1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role

P1 – Explain the role of effective communication and interpersonal interaction in a health and social care context

By observing us children learn how to interact with others, accomplish goals, and get along in the world. We are the examples, and what many do not realize is that our non-verbal messages and actions are stronger than our verbal ones. Non-verbal communication consists of expressions, tone of voice, eye contact, and actions.  The way you listen, look, move, and react tells the other person whether or not you care, if you’re being truthful, and how well you’re listening. When your nonverbal signals match up with the words you’re saying, they increase trust, clarity, and rapport. When they don’t, they generate tension, mistrust, and confusion. There are many different types of nonverbal communication. Together, the following nonverbal signals and cues communicate your interest and investment in others.

As a care assistant effective communication is a vital skill in the workplace, on an everyday basis. I use all of these below to help promote and ensure the wellbeing of all service users and my colleagues.

2.3 – Explain how and when to access information and support about identifying and addressing specific communication needs.

Speech and language services: This service can support people who have had a stroke and have problems with their speech.

Nonverbal communication or body language makes up 55% of effective communication. This plays the biggest part in communication, and it shows the client or colleague more information than words alone ever could. Nonverbal communication includes facial expressions, body movement and gestures, head movements, eye contact, posture, and the use of distances and space. Understanding and using nonverbal communication can enhance the connection between you and others, navigate challenging situations and well as expressing interest in the conversation. this can also established effective rapport between you and the client or colleague.

Questioning is the act of forming an inquiry and interpersonal communication to gain information which assist in making decisions. There are two common types of questions that are mostly used in an interviewing scenario, that is; closed and open questions. Closed questions are restrictive and require short answers .For instance, “Yes/ No “answers. The amount of information gained is limited while, open questions begin with “What, Why/ who?”They allow patients the freedom to talk about what they wish and invite an argument, long answers are required for these types of questions. (Stein-Parbury, 2009).

Hand gestures, smiles and posture, these are all examples of non verbal communication. All people no matter their age, gender or physical state show non verbal gestures . According to business dictionary.com the definition of non verbal communication is as the following,”Transmission of messages by a medium other than speech or writing.”

Communication is the process by which information is exchanged between a sender and receiver, resulting in a common understanding. The word communication originates from the Latin word communis meaning common. Therefore without a common understanding being achieved from an information exchange, communication has not taken place. It has become recognised that quality of communication in the healthcare setting is as important as practical skills and clinical knowledge and a vital component of an integrated approach to practice in healthcare. It has been demonstrated that understanding the needs and desires of the client, putting client choices and

"The body never lies." Martha Graham. Nonverbal communication is a sum of gestures, body movements, spatial messages, postures, facial expressions, touch or postures, which speak more than words filled up precise and comprehensive words with meanings.

Furthermore, I communicated with Brenda through my actions. Though I did not say anything I still communicated with her. Nonverbal communication focuses on the messages people send to one another that do not contain words, such as messages sent through body motions; eye contact, touch, and vocal qualities; and the use of time, space, artifacts, dress, and even smell, according to Neuliep (2015).

Non – verbal messages are conveyed through your hand gestures, body, face, eyes, touch, environment which helps us improving as a communicator as well as improve your relationships with other people and helps you to improve your self-esteem. Non-verbal communication is more dependable because it exactly tells you message when our mouth fails to do. Non-verbal communication is more reliable because it shows true intention and attitude of a person. In non-verbal communication, the tone of a message is more clearly understood due to the involvement of gestures and facial expressions. The person can understand weather the other person is being professional, polite or rude. In business nonverbal communication can benefit in leading the employees and team members of an organization. Non – verbal communication can help you to even improve your ability to deceive people. Non-verbal communication is used by us in our everyday life. Basically non-verbal communication includes all communication which is not achieved purely through the use of words or other symbols which perform same task as words. Non-verbal communication is often used to express sentiments or feelings which would not be acceptable if there is a use of words. Up to 93% of emotional

Nonverbal communication is a collection of body movements and expressions, such as hand gestures, spacing, facial expressions, eye behavior, and posture as a way of transmitting messages either with or without vocalization. An individual uses these expressions both consciously and unconsciously. (Heider, 2007, p 106).