Creating world class quality standards
Introduction
Customers expect to be able to buy products that meet certain standards. Standards can be written down and published for use by manufacturers and service providers. They can be used as guidance. BSI stands for British Standards Institution. It was the world’s first Standards body, and is the National Standards Body for the UK. BSI works in three main fields:
. Setting British and international standards
. Product testing
. Quality management systems (QMS)
Standards are based on agreed best practice. Businesses are keen to use standards to show they have a place in global markets. There are thousands of standards covering all manner of goods and services.
Quality
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It shows that a business has had a product tested to the relevant standard. Schemes cover various products and services. Examples include lighting, 13 amp plugs, motor cycle helmets and car repair garages. The Kitemark shows that the business sees safety and quality as vital. It shows the customer that the product or service has been tested and has reached the relevant Standard. Other symbols are required by law, for instance, CE marking. This shows that a product conforms to certain European Union regulations.
Processes
ISO 9001 is a key international standard. It shows that the business uses a QMS. It shows that quality is built into all aspects of operations. This must include all systems, whether inside or outside of the business. It therefore includes suppliers. There are eight quality measures that must be met to gain certification to ISO 9001.
Conclusion
Products include both goods and services. These can be made, operated and sold on a global basis. International standards for them are therefore vita. BSI helps to create these standards. Standards help businesses to build good reputations based on quality, safety and reliability.
Issues for Discussion
1. What do you understand by the term `quality’ in relation to a product you buy?
2. What is the BSI Kitemark? How might this help you to choose a product to purchase?
3. How might meeting the Standard ISO 9001 help a business to gain
In each working sphere there are sets of regulations and standards. You may find out more information about standards in a code of practice, national occupational standards, regulations, minimum standards.
Consumers are guaranteed to receive products and services that do not provide any harm to them. For products, the quality of products has to be acceptable, fit for the purposes, match with the sample, description and demonstration. More importantly, the products and services have to be matched and fit as what the staff said.
A standard is an idea or thing used as a measure of people in the organization. The benefit of standard is easy to communicate on base language, such as the ability to work together (interoperability) or exchange information on system. The organization standard developers have many organize such as the ISO, ANSI, SDOs and IHTSDO. Interoperability is the ability of the healthcare system to work together that can be communicated and exchanged the data correctly, effectively, and consistently. Health Information Standards have 4 categories: Content Exchange Standard (HL7 CDA, Patient summary data set), Standard Vocabularies (ICDs, SNOMED-CT, LOINC), Messaging Standard (ICDs, SNOMED-CT, LOINC), and Privacy and Security Standards (PKI, SSL, Digital
(International Organization for Standardization) ISO 9000, Quality Management Systems is a series of standards which outline how an organization may create and sustain an effective quality assurance system. The standards offer direction to organizations that want to ensure their services and products consistently meet customer
Every standard has its characteristics to fit the needs of different targets. However, it is hard to find one standard which is totally fit the organization. Although some standards are identified as global or international in name, they may in fact be geographically limited in use. They may not be necessarily recognized by retailers worldwide. For example, the BRC standard is mainly used by the British market; the IFS by the German and French market; SQF is faced to the American market.
19. Firms that wish to do business with the European Community can benefit from having a quality management system that needs ISO 9000 standards TRUE
Rationale: the consistency ensured by using standards will improve BJ 's ability in general, both in terms of investment protection and customer satisfaction. Standards for interoperability also help getting support from multiple vendors, and improve supply chain integration.
Performance standards are a very integral part in the underlying business operations of any firm. Competition, particularly from foreign entities is becoming more intense. As such, standards must be created in order for companies to maintain their competitive advantage over their peers in a particular industry. One only needs to look at the auto industry to see how a lack of standards and oversight can be a detriment to business. Many foreign firms, due to competition have entered into the auto market that was once dominated solely
international standards- Meant to be conducted in a diverse legal and cultural environment within the organization- to adhere to basic principles, promote value adding and improve orgnizational processes and operations,
Building code: Standards - common principles and standards that drive architectural decisions and design (e.g. web services must be used for integration, off-shelf preferred over custom build).
A standard, as formally defined in Merriam-Webster’s dictionary is, something set up and established by authority as a rule for the measure of quantity, weight, extent, value, quality, custom, or general consent as a model for example. Most all industries, professions, and governmental agencies have standards that define and regulate how services are to be provided; products, tools, and resources should function and how organizations as a whole should operate. Standards presuppose collaboration of industry professionals, content specialist and governing agencies, working together to develop regulations, policy and procedures, and best practices to set a minimum baseline of quality and performance. In such collaboration several advantages are derived, such as; assuring the existence of large markets for particular types product and services, encouraging mass production and integration leading to lower costs; improving communication between multiple vendors leading to flexible equipment selection and use. Some disadvantages are that the pace of standard(s) development, because of the focus on a collaborative agreement across and industry, is much slower than the development of technologies within an industry. Due to this, some technologies have made it to market without the having a met a prerequisite standard of quality and performance.
Well firstly, standards are documents laying out procedures, stipulations and guidelines. Standards are designed to ensure that services, systems and products are consistent, safe and reliable. The term open standards can be define as a standard that is independent of any single owner and the general public can also amendment such standard. It also facilitate interoperability and maximise access to data, products, resources and services and are intended for widespread adoption.
Over the last few decades, there has been an increase in companies following a set of recognised standards to make sure quality standards are maintained across the board. There are different standards relating to different aspects of running a business. Out of these standards, ISO 9000 series of standards are recognised some of the best known standards1. There are 4 standards within the ISO 9000 series; namely the ISO 9001:2008, ISO 9000:2008, ISO 9004:2009, ISO 19011:2011.1
Standards are criteria against which results are measured. They are norms to achieve the goals. Standards are usually measured in terms of output. They can also be measured in non-monetary terms like loyalty, customer attraction, goodwill etc. Some of the standards are as.
Organizations both large and small understand that perfection is a dream, but the pursuit of perfection is what drives efficiencies, process improvements, talent development and more, which should result in increased revenues and bottom line profits. In addition, organizations that manufacture goods and services are always concerned with the quality of the goods and the strategies involved for continued improvements. Heizer and Render (2014) stated that improvements in quality are synonymous with increased sales, reduced costs, and increased overall profitability and that quality falls into three categories, user based, and manufacturing based, and product based. The quality of a product will directly influence an organizations reputation, liability, and global implications. For all these reasons, ISO 9000 international quality standards were developed. Organizations looking to introduce ISO 9000 must understand that the program is only as successful as the belief and hard work that is put into it from the employees. In this paper, I will introduce ISO 9000 and explain exactly what this quality management system does. Additionally, I will present the benefits of ISO 9000 and what conditions must be in place for an organization to be successful. Finally, I will discuss the challenges organizations face if the employees are not fully committed to the implementation of ISO 9000 standards.