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Case Scenarios: Managing Diverse Generations

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Case Scenario: Managing Diverse Generations 1. What practices will help to retain these mature workers (Veterans and Baby Boomers)? First off, retention for all generations starts on day one of employment (Martin, 2006, pg. 118). Beginning in orientation, it is a good idea to ask workers what their ideal career path would be and what can be offered throughout each stage of their career. However, there are some best practices to follow to assure retention of more mature workers, such as flexible work arrangements, short-term sabbaticals, “phased retirement”, part-time work, and “bridge jobs” (Martin, 2006, pg. 168). Flexible work arrangements allow workers opportunity for flexible hours, ability to work from home, job …show more content…

Even if a member of an older cohort takes an online training course or even one in a classroom setting, individual needs may not be met in order for them to best utilize newer technology. For example, using Microsoft Outlook 2013 for email may come easy after some training, but there are ways to customize the software to their individual needs that simply may be overlooked by general training class, or not be properly explained why it may be useful for them to know more detailed parts of the software. Having a mentor in the same field or even same team may be able to show the older workers how to use mobile outlook. Further, filters can be applied to main accounts for those who receive over a hundred emails a day (like I do in the finance industry). By setting certain email addresses to go to certain folders rather than a general inbox, an employee may be able to better prioritize email as it comes in. I personally had my manager show me how to do this and it saved me about 45 minutes a day of sorting, not to mention frustration (and I’m technically Gen Y myself). Also, setting up group email accounts saves a lot of time in searching for individuals in one’s team. For instance, instead of typing each members name in the receiver’s information, one can simply set up a group called Team1 with virtually unlimited amount of people in the

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