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Case Study: Aqualisa

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Summary U.K. shower industry comprised of mainly 3 types of showers: Electric showers, Mixer showers and power showers. Plumbers were always looking for easy way out. So they preferred installing the existing showers which they had complete knowledge about. As a result it was very difficult to any company to come with technologically advanced showers. Despite above market scenario, Aqualisa invested 3 years and 5.8 million Euros to develop quartz technology in showers. Sales didn’t happen as expected by Mr. Rawllinson. To soothe the fears of consumers who are wary of electronic showers, Aqualisa has not devoted the necessary time and effort. Sales force was devoting 90% of their time in servicing existing customers. So they were not spending …show more content…

Aqualisa Case analysis Why Quartz was not selling as expected? • Quartz was priced very high as compared to other brands of Aqualisa. Developlers who thought of buying the new product were not sure inspite being offered heavy discounts. • Aqualisa had low market penetration. It was available only in 500 out of 2000 showrooms. • Low awareness about value proposition offered by Quartz amongst Trade shops who did not have the time to learn and explain to customers • Reluctance on the part of plumbers to use electronically devised …show more content…

Further benefit of targeting this group is that developers influence plumbers. A plumber has to install showers suggested by developers. So that will help in converting some plumbers to Quartz. 3) Premium Customers Purchase selection of premium customers was influenced by style and looks of the shower. These customers shopped in showrooms so we should focus on getting Quartz shower in showroom. Showrooms also offered installation services by subcontracting with contractors and independent plumbers. This will also get the attention of plumbers to Quartz. Only 25% of about 2000 showroom showcased Aqualisa’s product range. We should also focus on increasing this number to increase market penetration. 4) Standard Customers These customers gave emphasis on performance and service while purchasing shower. And since they relied on independent plumbers, we could ask converted plumbers to vouch for Quartz. These customers generally bought showers in 700-800 range; we should focus on converting this group in buying

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