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Case Study on Hunter Worth

Decent Essays

Question 1
Based on Vicente Ruiz’s actions and his conversation with Chuck Moore, what differences do you detect in cultural attitudes toward communications in Mexico as compared with the United States? Is understanding these differences important? Explain. The cultural differences emerged in the communication channel adopted by Vicente Ruiz and Chuck Moore. In this case, Chuck Moore was upset with the delayed shipping of toys from Mexico plant. He was then decided to send an electronic mail to the respective plant manager, Vicente Ruiz. He was expecting a reasonable explanation for their inefficiency. However, electronics medium used by Chuck Moore is not appropriate in showing the urgency of the matter. This is because in Mexico, …show more content…

According to the hierarchy of channel richness, telephone conversations are ahead of electronic messaging. The human voice carries a tremendous amount of emotional information which enhances the whole conveyance of information in relative to electronic messaging where none of any real emotional elements can be detected. Also, all desired inquiries can be answered instantaneously during calling. Almost every disagreement occurred in this case can be eliminated at all.
On the other hand, getting known the working style of other divisions of the company also reduced the unnecessary argument. If Chuck Moore understood the working style of the Mexican, he would adopt another form of interactions to push their production efficiency. He is no longer fumed with the replied from a secretary but listens to the actual reason of the late shipping and helps to resolve it for mutual benefits.
In conclusion, both communications channel and understanding of the working style contribute to effective flow of information.

Question 2
What was the main purpose of Chuck’s communication to Vicente? To Michael Sato? What factors should he have considered when choosing for a channel for his communication to Vicente? Are they the same factors he should have considered when communicating with Michael Sato? The main purpose of Chuck’s communication to Vicente is mainly to express his concern over the late shipping. This is

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