1. As Cisco grew into an industry giant did they use a product or function orientation? Why? Would you have used the same orientation? 2. After the 2001 restructuring did Cisco change their product/function orientation? Was this the right thing to do? Why? 3. Before the restructuring, how did Cisco cultivate their culture? How would you describe their culture? Did they have any rituals, ceremonies, or myths? Did the culture support their mission? 4. What types of incentives/motivations did Cisco use in their customer focus initiative? Was it effective? How could you have improved the initiative? 5. How did Cisco manage their restructure and re-allignment? What do you think would have been the response to this change? Could …show more content…
But due to increasing popularity, and more consumers wanting to “get connected”, Cisco had to change their business model to help suit people with less IT experience. Come 2001, Cisco realized that they needed to restructure in order to stay competitive in the market and survive the “dot com” bubble burst. Instead of producing and proving products, Cisco switched to a function orientation and began to focus very heavily on customer satisfaction. Instead of just selling a good, Cisco understood that technical support and customer relationships could be just as valuable. Before Cisco restructured, they made sure that the culture they were trying to cultivate within the company was well known. There were four main “core values” that were consistently emphasized—empowerment, teamwork, open communication, and trust. These values were printed on employee ID badges, and referred to often in meetings and during employee orientation. Cisco culture put a lot of weight on fair treatment. Every manager’s office was the same size, with no out facing windows. There were no reserved parking spaces and everyone flew coach. The culture surely helped Cisco’s mission, create a good sense of teamwork among co-workers. Instead of working “Under” someone, the Cisco culture gave the impression you were instead working WITH someone. Cisco understood how important customer’s role was in business, and emphasized their importance very
3) In terms of customer centricity, are any functions likely to be impacted more than others by this reorganization?
Describe the organizational forms a company might have as it evolves from a start-up to a major corporation. List the advantages and disadvantages of each form.
1) What can you determine about the corporate culture from the fact that they waited this long to consider the development of an EPM system?
Organizational culture could almost be considered the roots of a company. The way a company’s employees think, the way the customers feel, and the company’s decisions are made are all based around the culture that the company has laid for itself. An employee’s values, thoughts, and actions should reflect those stated in the company’s mission. Southwest Airlines and American Airlines, while both attempting to create a culture that is comfortable and pleasing to their
Q1) What is the industry attractiveness like in 1997? Has it changed in recent years?
b. Describe the organizational forms a company might have as it evolves from a start-up to a major corporation. List the advantages and disadvantages of each form.
Cisco is clearly the one of Information Age companies. Cisco gives the priority on the Information Technology. In the case study, Cisco adopted strategy of systematic acquisitions and strategic partners, which proof that Cisco focuses on cooperated information. Cisco also concerned about standardization, flexibility, extensibility, and scalability. The decisions that Solvik and his team made during this case trends to emphasize how more Cisco becomes closer to the definition of Information Age company. They applied internet and intranet which is not so popular at that year for employee self-service, communication and distance learning, customer
3. How do you anticipate Altera’s customers will react to this new strategy? What are advantages and disadvantages for Altera’s customers?
1. From a strategic management standpoint, why do you think that corporate management at Alcoa delayed taking action for five years as the plant continued to lose money and deteriorate in other operational measures?
The Cisco philosophy regarding IT was simple: As long as someone was willing to pay for it, the IT department would work on whatever process/project specified. This is not only a waste of money, but it also creates problems when trying to work across teams. If two teams use two different processes to come
2. Given the industries in which the Cisco competes, what are the implications for the major types of buying situations?
3) What grade would you give Cisco for managing that evolution? Good or a bad? Why?
1. What are the strengths and weaknesses of Verizon, MCI, and Qwest? Where are the synergies in the proposed combination?
1. Cisco suffered from inertia when an attempt was made to engage business management in selecting software for their individual areas, and/or agreeing to participate in the ERP implementation project. List and explain reasons why management would hesitate to become engaged in the IT process/project.
1. When Cheryl Smith, the new CIO, arrived at WestJet she was asked by the CEO to advise whether the company had adequate IT or not. What aspects did she assess? What is your view on the strengths and weaknesses of this assessment? What is your view on her resulting priorities?