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Citibank: Launching Credit Card in Asia Pacific

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Citibank: Launching the Credit Card in Asia Pacific 1.0 Launching the Credit Card in Asia Pacific Region Citibank should launch the card product in Asia for several reasons. Firstly, Citibank can ride on the rapid economic development in the region via credit card products. Secondly, it is also an excellent way to overcome distribution limitations imposed on foreign banks in the region. Thirdly, it allows Citibank to expand its customer base from the upper income segment to include the rapidly growing middle-income households, which is consistent with its global growth strategy and mission in Asia Pacific. Fourthly, by introducing credit cards, Citibank will be able to cross-sell other product lines such as Auto Loans and Ready Credit …show more content…

A differentiating product would present a decent growth opportunity for Citibank. 3.2 Countries not to Enter for Now India – With 80% rural population, personal income of majority Indians may be too low to meet the minimum income requirement for credit cards. With poor infrastructure, extremely low card penetration rate, limited merchant acceptance and heavily regulated foreign exchange transactions, it is not yet a good time to enter. Citibank should target markets that already have high growth potential, less income inequality and also a high rate of literacy. Philippines – It is still underdeveloped with weak local infrastructure to support the credit card business. With a D rating for political environment, the country has high political and economic risk. Singapore and Australia - Both markets are rather saturated. Citibank currently does not hold any competitive advantage and is facing strong competition from both international and local players. Hong Kong and Korea - Citibank has been managing Diners Club business in both markets. We recommend Citibank to focus on improving the current customer service quality, deepening its relationship with these customers before introducing its credit card business. 4.0 Convincing Country Managers in Asia Pacific Resistance from country managers are mainly due to the following reasons. Firstly, country managers are fully

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