Communication Essays

Good Essays


Many managers devote a significant proportion of their time to communications both within and outside the business.

Communication can be simply defined as the flow of information from one person to another.

Effective communications are, therefore, vital to the success of the business, since the delegation of work, the feedback of information and the controlling of the business all rely on accurate, quick and effective communication flows.

Good communication will reduce conflict and will prevent any misunderstandings of what is required by employees.

Formal -v- Informal Communication

Formal communication refers to the official channels of communication which exist in …show more content…

implementing systems of quality circles or works councils). This will help to improve their job satisfaction and level of motivation, as well as encouraging lower rates of absenteeism and labour turnover.

Quantitative communication involves the transmission and interpretation of data and numerical information (e.g. sales figures or financial data).

Qualitative communication involves the use of language, either spoken or written. However, these messages are often complicated by the use of non-verbal communication (e.g. body language), which can often confuse the recipient of the message and lead to the misinterpretation of the information.

Channels of Communication

The basic communication process involves the transmitter (the sender) encoding a message (i.e. putting the message and the information into a form that can be easily understood).

The transmitter then chooses the communication channel that he wishes to use in order to send it to the receiver (the target for the message). On receipt of the message, the receiver will decode it (i.e. interpret what the message is conveying) and act upon it as necessary.

There are a number of communication channels that the transmitter of the message can use to send the message to the receiver. The choice of communication channel will usually depend on the type of stakeholder

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