Company Analysis : Coca Cola

885 Words Oct 29th, 2015 4 Pages
Coca-Cola to increase their revenues they need to concentrate on the customer perspectives. The company can increase their revenues by making sure they retain their customers and increase customers that buy their product. The company can make sure that they increase their revenue and customers by analyzing the company’s sales prices, costs for materials and services, quality of products and services, product innovation, timing of delivery of products and services, and improvement in customer service.
My part of the paper that I had to write about was the customer perspective of the company Coca-Cola. Coca-Cola is a much liked product in the U.S.A. and in other countries. If you go anywhere in the world you can always find Coca-Cola. Coca-Cola is the most consumed soda pop in the world today. Coca-Cola focuses on their customers perspectives by working on their product and services. They also focus on increasing their customers and retaining their customers that they have had. The Coca-ColaStore.com, they strive to provide us with the best customer service possible. They have a customer service operation where there are a lot of people helping the customers. They have this saying at the Coca-Cola Refreshment, “happiness is more than something our consumers hold in their hands. It’s something they take away from every interaction.” They have over 6000 employees. Customer service has a mission to continue to improve their customer satisfaction, installation and…

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