preview

Creating A Blue Ocean Strategy

Decent Essays

According to Michael Porter, “a company strategist who understands that competition extends well beyond existing rivals will detect wider competitive threats and be better equipped to address them” (Porter, 2008, p.16). Thinking comprehensively about the structure of the industry as well as its customers can afford companies the ability to obtain superior performance. Therefore, it is key for companies to focus on how to maintain existing customers as well as lure new ones.
Three tiers of non-customers
As we have learned from our readings, to create a blue ocean strategy means to reach out to “untapped market space, demand creation, and the opportunity for highly profitable growth” (Kim & Mauborgne, 2005, p.4). These blue ocean strategies can exist beyond existing industries/markets or they can be expanded upon in existing markets (red oceans). Either way, “companies need to go beyond competing” (p.5). To do so companies should identify and attract non-customers. The three tiers of non-customers identify different level of non-customers companies can attract to convert them into new customers. We will discuss these non-customers as it applies to the Apple IPhone.
The first tier non-customers are those smartphone users that are curious about the IPhone and interested in possible switching. The launch of the IPhone 5 was geared towards two sets of buyers; existing customers and first tier non-customers. Both sets were disappointed with the previous IPhones screen sizes. The

Get Access