Crisis Management: Disaster in Chile Essay

Crisis communication is the most important aspect of external and internal organization communication. This type of communication ranges from image restoration campaigns to employee turnover. In the articles that I have analyzed, I discovered many examples of crisis communications and its importance. I will discuss the Bridgestone-Firestone Corporation's image restoration campaign and explain Benoit's theory of image restoration. Also, I will discuss how crisis communications fits into public relations models. Two examples for discussion will be how supervisors should convey bad-news to their employees, and group communication within employee turnover. My last example for this discussion will be Bill Clinton's image repair discourse.

The objective of this case is to understand the importance of crisis management. This case is intended to make the reader consider not only financial implications at the time of the event but the effects on the long term strategies of the organization. Also, the case urges participants to think about the consequences not only on the customer but on those within the organization as well.

1) Why did this tragedy occur and what are the root causes of this disaster?

Financial assistance would be the number one need, spiritual, and counseling to help them cope with the accident. The company must keep the families updated with the progression of the rescue mission. The representative must make sure the information that will be communicated to the families is current and correct. However, the President Sebastiàn Piñera took the initiative to use his communication skills to inform and to keep the miners' families, and the community at peace.

It is with great regret, and deepest sorrow that I announce to you today, August 5, 2010, the collapsing of our Copper mine in Copiapó trapping our family members far below the surface. At this moment we are not aware of their fate, or location, and we are making every effort possible to rescue your loved ones, and bring them back safely. We have contacted our Mining Minister Laurence Golborne to assist us with the rescue efforts. President Sebastian Pinera is also aware of this tragic accident.

Draft two communications from the mining company announcing the accident, using what you have learned about the audience and effective messages. One communication should be directed to the families of the trapped miners and the other as an internal news release to employees in the company. For both, identify the most appropriate channel—face-to-face, e-mail, video, memo,

The volcanic eruption of Nevada del Ruiz in Bolivia is another example of how some of the poorest people can be so badly affected by these events. The US volcanologist office warned the local authorities about the impending eruption but the authorities did not understand the seriousness of the situation and so did not warn any of the people. 28000 people died from the eruption and the secondary effects of the mudslides and lahars that formed. This lack of education of the risks of the seismic and volcanic hazards in the poorer countries often makes them much more vulnerable.

In his book “Deep Down Dark: The Untold Stories of 33 Men Buried in a Chilean Mine, and the Miracle That Set Them Free,” Hector Tobar recounts the story of 33 miners who spent 69 days trapped more than 2000 feet underground in the Chile’s San Jose mines following the collapse of the mine in 2010. According to Tobar (2015), the disaster began on a day shift around noon when miners working deep inside the mountain excavating minerals started feeling vibrations. A sudden massive explosion then followed and the passageways of the mines filled with dust clouds. Upon settling of the dust, the men discovered that the source of the explosion was a single stone that had broken off from the rest of the mountain and caused a chain reaction leading to

Protecting the public’s health historically has been a state and local responsibility. However, the growing threat of bioterrorism has highlighted the importance of a strong public health infrastructure to the nation’s homeland security and has focused increased attention on the preparedness of the public health system (Frist, 2011). Since the 2001 anthrax attacks Congress has passed new legislation to increase the strength of the nation’s public health system thus the funding has also rapidly increased to meet the potential demand. There is an ongoing debate however, as to what level of contribution local, state, and federal agency’s feel is an appropriate level of ongoing public health investments.

In today’s world, there has been one disaster or another, and hurricanes are one of those disasters that always happens. But, for one reason or another we are never prepared or understand the danger of any type of hurricane over a category one. Most of us have been through many hurricanes, like this learner who has lived in Miami, Fla. for over 30 years, and experienced her last hurricane which was Hurricane Andrew. Warnings are always given, first responders are trained to all ways be on alert, and FEMA is supposed to be ready to jump in once the storm has done its damage. But we can never be prepared, because hurricanes are unpredictable, and can become deadly for citizens and create millions of dollars in damages. Within this post we will discuss Hurricane Katrina, preparedness and Emergency management before and after the disaster.

An effective crisis management response plan outlines specific procedures for administrator, teachers, and students during evacuation emergencies. Administrators work with teachers, students, parents, law enforcement officers, business and community members, to develop an effective emergency and crises plan. The administrator provides leadership in developing and monitoring the school safety plan and also establishes procedures for emergency evacuation and crisis management at different stages of the plan. However, an effective leader develops a comprehensive prevention education plan, and regularly reviews the code of conduct manual for revisions and current laws.

In less than two decades, social media has revolutionized modern communication and information sharing. What began as a simple form of social networking has turned into innumerable platforms for people around the globe to share ideas, create and share businesses, promote brands, read news from various sources, as well as share and find vast amounts of information, among many other uses. Thus, with a few clicks of a button, people are now able to interact with someone on the other side of the world. The capabilities created through social media’s many uses have forever changed global politics, business, and interpersonal communication.

In a new form of protection and communication, social media is the main thing that everything is using in today’s times. Marketing employees have positions as titled as social media directors. Companies have people watching and monitoring everything that happens with their social media reputation all hours of the day everyday. Young people are seeing the power of social media everyday with teachers demonstrating how fast a picture can be shared across the world. Social media is relatively new and could possibly open many gates for communication. This depends heavily on who is publishing information and news on social media. If news spreads fast on social media, then the use of it can be used for emergencies. If many people are

What is a crisis management? It is an unexpected crisis that happens on the company that will affect the trust and loyalty of the stakeholder. It can be extremely costly because it will affect the company reputation and brand. For example like financial failure from poor business management, workplace violence, fires, cybercrime, computer viruses, product tampering or union strikes and other external issue like damaged economy that causes from London bombings, terrorists attacks on 11 September and others. The SHRM 2005 report indicates that only 56% organizations created or revised their disaster preparedness plans but 45% did not after the terrorist attacked on

Here is the final version of the crisis management strategy report which was commissioned by yourself on Monday 5 May 2014.