Case Study 4.1
Diana’s disappointment: The promotion stumbling block
Question 1
These are the various factors that I believe led to Diana not being promoted:
· Self –awareness: When Diana had not been promoted the first time, she was told by her supervisor that she needed to work on her people skills. During another visit from her supervisor, it was suggested that Diana try to be friendlier and become more approachable to the employees. At that point, Diana should have realized that this is a weakness for her and that her lack of people skills might be the cause of the high turnover in staff she has been experiencing. Since Diana did not take her supervisor’s advice, it would appear to her superiors that she has no intention of
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· Relationship-management: In the situation with the three employees initiating a new customer service tactic, Diana should have discussed the importance of abiding by the corporate policies and procedures. She also could have taken the time to advise the employees of the correct way to bring any new ideas to her attention so that they could be approved first. Diana should have shown support to them for having thought of the idea in the first place; and possibly have encouraged them to present their new customer service idea to corporate office (if the idea had some merit); this would show the employees that she is supportive and approachable.
Question 2 I feel that Diana needs to develop several competencies in order to become the next district manager by becoming:
· More flexible.
· More approachable.
· Friendlier.
· More forgiving.
· Interacting with the staff more.
· More caring.
· Empathic.
If Diana could improve her people skills, I feel that she would make an excellent district manager as she seems to be very efficient in fulfilling the other duties that would be required on her.
The company Diana works for could assist her in acquiring these competencies by offering her several training courses that deal specifically with people skills. These courses would help
A great manager will be the one who is able to examine the environment, determine opportunities and threats, plan accordingly, implement the plans and evaluate the results of his planning on frequent basis to add more value to what his/her organization is built to accomplish. Elaine Brennan needs to develop a new strategy now because according to the Systems Look at Healthcare, a merger has happened between two facilities each of which provide a different level of care. Each of these facilities was 4
Ann is very capable of performing her new job as head of marketing since she is focused and gets the job done. She also has great people skill. She listens to her staff and she lets them give her suggestions. A manager that is able to listen and act in accordance to company policies while keeping employees happy; is a manager that will make a big difference to company in a positive way.
Cynthia has always performed well in her job, and has received good performance appraisals. She has been denied a promotion to a more lucrative sales position because she was told she “is not attractive enough” for the position. Cynthia is likely a victim of
Management by storytelling- She should tell the residents and workers fascinating stories to inspire and instruct them.
The article I have choose to write about for Unit 4 is Skills to use as a Therapist. There are many skills and traits that can help you become a great councilor. Using these skills will help you become better at your job. Number one is having Empathy, having the ability to be attuned to individual's needs, also to help them understand their feelings. Second is having great listening skills. Being able to listen to your clients feelings and being able to reflect them back to them. Try to focus on what they might not be saying to you. So you are able to help them talk about the things that may really be bothering them. Third, having great social and communication skills is very important. You want to be able to communicate
I personally think the staff member job performance need to be adjusted to bring change. I am a social and talkative person and these skills can help me bring change that I wish to achieve for the health care system. I have a lot of experience with working with different age levels and personalities in this matter; I understand what it takes to bring modification. For this position, I know that I will have the advantages to bring new ideas by being in charge of the staff and overseeing their performance. By observing their performance I can determine which group of staff members I need to focus more on to provide a new strategy of change to implement outcome of quality.
Item description: This is a behavioral interview question requiring the applicant to express skill in judgment and decision making, skill in managing personnel resources, communication and speaking skills and ability to reason deductively.
All of these skills have meanings and they all tie in to one another. Without one the whole process would be incomplete in my opinion. The first skills that we learned in class were attending behavior and empathy. In the book it states that, “attending and empathy are essential to establish a working relationship with your clients and a good understanding of their issues and concerns.” (Ivey, Ivey, & Zalaquett, 2010, p. 63) I agree with that text from the
Kerrie Peterson works for a Fortune 500 company named Access. She is currently a General Manager (GM), over the corporate leading business unit. Each GM was asked to cut back their operating cost and Kerrie agreed to set her goal to 15 percent, during a quarterly financial review planning session. She was confident about meeting the 15 percent goal, but the challenge was getting her senior manager on board with the ideal. Kerrie called a meeting for her senior management team, to inform them of the changes. Kerrie stressed the fact that by their department being the largest department they must join this effort, in order to meet the goal for the greater good of the company, (Lester & Parnell, 2007, Case E). As general manager, Kerrie
1. I would let a day pass and then request another meeting with Dinah indicating a sincere desire to work through the matter and the need to come to an understanding and agreement of how to work together and with the team moving forward. At that meeting, I would start off and thank Dinah for bringing the Partco matter to my attention. I would communicate with Dinah that I respect her strong feelings and beliefs behind her actions regarding the Partco matter but indicate that if she felt that strongly about the action step I planned to take, that she should have spoken again with me or another manager within our company instead of contacting the customer direct. She should know that by going directly to the
boundaries to keep within. From the case study readings it appears the previous manager let her
Vicky must also take into account the duty to her boss, Wendy. First, Vicky must suggest that quick temper of Wendy’s be abolished because animosity between Wendy and her staff members may lead to a broader conflict. Also such behavior could lead the company as a whole to be less productive, because with Wendy’s quick temper it will be hard for staff members to share ideas. Sharing ideas between members of staff makes a company more successful.
The third major chapter deals with people skills, which is the art of anticipating how others feel, how to influence their emotions and how to works together with others. These are the skills necessary for performing well in group situations. Being able to anticipate, what others want and how to use this to reach one’s own goals.
Second of all, McCain and her HR teammates may need to be trained to learn more about business knowledge, such as markets, finance and so on. This knowledge can enhance HR’s strategic role in the organization. Training programs need to be designed and implemented to identify, coach and develop professional skills in HR.
Throughout Princess Diana’s lifetime she loved, cared, and helped others along the way. She had many accomplishments in life. Such as her children and her many organizations.