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Diana's Disappointment Essay

Decent Essays

Case Study 4.1
Diana’s disappointment: The promotion stumbling block
Question 1
These are the various factors that I believe led to Diana not being promoted:
· Self –awareness: When Diana had not been promoted the first time, she was told by her supervisor that she needed to work on her people skills. During another visit from her supervisor, it was suggested that Diana try to be friendlier and become more approachable to the employees. At that point, Diana should have realized that this is a weakness for her and that her lack of people skills might be the cause of the high turnover in staff she has been experiencing. Since Diana did not take her supervisor’s advice, it would appear to her superiors that she has no intention of …show more content…

· Relationship-management: In the situation with the three employees initiating a new customer service tactic, Diana should have discussed the importance of abiding by the corporate policies and procedures. She also could have taken the time to advise the employees of the correct way to bring any new ideas to her attention so that they could be approved first. Diana should have shown support to them for having thought of the idea in the first place; and possibly have encouraged them to present their new customer service idea to corporate office (if the idea had some merit); this would show the employees that she is supportive and approachable.
Question 2 I feel that Diana needs to develop several competencies in order to become the next district manager by becoming:
· More flexible.
· More approachable.
· Friendlier.
· More forgiving.
· Interacting with the staff more.
· More caring.
· Empathic.

If Diana could improve her people skills, I feel that she would make an excellent district manager as she seems to be very efficient in fulfilling the other duties that would be required on her.

The company Diana works for could assist her in acquiring these competencies by offering her several training courses that deal specifically with people skills. These courses would help

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