Fall 2012 MGT 585
Dick Spencer Case Analysis
Strengths as a Salesman Dick Spencer has had an interesting career. He began as a salesman at Tri-American Corporation and quickly worked his way up the corporate ladder to management level. He experienced many achievements and also many roadblocks during that time. This case analysis will examine some of the contributing factors to his successes and failures as well as provide recommendations on how he could have been more successful as a manager. Dick Spencer experienced great success very early in his sales career. His outgoing, likable personality could have factored into that success. High levels of openness to experience are associated with curiosity and a willingness to entertain new
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Cross-cultural differences can also be blamed for some of Dick’s problems at the Modrow plant. He had requested a transfer back to the United States and was instead appointed as plant manager in Canada where he was once again thrown into a different culture and expected to adapt. Scholars have blamed a lot of managers’ problems in cross cultural situations
Fall 2012 MGT 585 on their firms’ lack of pre departure training (Sanchez et al., 2000). It did not seem that Dick was given any sort of cultural training which may have been able to help him better adapt to his host countries. Although Dick Spencer was a successful business man, he was a self-proclaimed slacker when it came to accounting measures and human relations. According to Richmond, Wagner, and McCroskey (1983), “Two of the major concerns of most organizations in contemporary society are productivity and employee satisfaction. In profit-making organizations, productivity is directly related to achievement of the primary goal of the organization – increasing the profit margin” (p. 27). Dick focused on that primary goal by implementing many cost cutting procedures without regard to productivity or employee satisfaction. This is demonstrated in the siding department incident. Dick had become so single focused on cost cutting that he jumped at the opportunity to implement a new procedure, ignoring the concerns of his
2) Falvey, J. (1990) The care and feeding of new sales people; Sales and Marketing Management
A salesperson’s career depends largely on the respect that others have for him. Without respect, Willie cannot sell himself to his family, friends, or clients. Willie understands this, and takes pride in the positive reputation he thinks he has with buyers across the country. In this way, Biff is a client of Willie’s, who purchases the wisdom that his father has to offer.
Herbert Spencer was an English philosopher and sociologist in the Victorian era. Spencer is a structural- functionalism theorist. He developed an extensive conception of evolution as the liberal development of the physical world, biological organisms, the human mind, and human culture and societies.
Introduction: In this assignment I will be giving information the following point talk about each sales staff must do or be like when working for these different scenarios. Also I have included the sales technique out of four of them: Cold-calling, Face to face, Telemarketing and drop in visits. Also I have included their own personal interpersonal skills of what it takes to be a sales staff to be working for those scenarios, I have also included examples and relevant pictures.
On August 31st 1997, two families bridged together through matrimony were suddenly broken by the death of Princess Diana. These two bloodlines, one of royalty and one of aristocracy, were forced to face the commonwealth with sadness; Speeches by The Queen and Diana’s brother, The Earl, were necessary. As multiple populations were grieving and reminiscing over the loss of such a popular public patron, many were growing irritable and suspicious of the tragic car accident and the lack of communication from The Queen. With pressures rising, the funeral approaching, and individuals still looking for someone to blame, Queen Elizabeth and Earl Spencer each delivered their own speech regarding the recent events. Despite the common topics and audience, it is evident how both speeches varied, especially concerning exigence, the use of rhetorical devices, and overall effectiveness
The seemingly almost effortless success experienced by Dick Spencer in his sales role with the Tri-American Corporation did not follow him as he transferred over into the operations side of the business and began to work his way up the management ladder. Although he continued to experience success, it came only with extreme effort, personal frustration, and strained relationships, both within the
John Spencer is a fourteen-year-old kid who is all alone. He was on a ship that was attacked by the wrecker, and everyone aboard the ship died except for him. He must survive the wreckers, and try to live on his own at such a young age. The three most important reasons this book has a good title are because that’s what the bad guys in the book are named, it fits the time period, and it describes the wreckers as a group.
On July 25, 2000 George W. Bush, nominee for President of the United States announced his Vice Presidential running mate, Dick Cheney. But who is Dick Cheney. What does he stand for and what qualifies him to be the next Vice President of the United States. That is what I intend to prove in this report.
Bank of America's executive performance and retention strategy breaks down into the objectives set out in Figure 2.1 (Fisher and Congel, 2009, p. 22), 'attract, retain and develop great leaders.' This process occurs in distinct phases over the first 36 months of executive promotion but begins even before the new hire, if 'attracting great leaders' requires
Brenda Barnes began working at age 15. She would help out at a neighborhood flower shop for $1.25 per hour. She has come a long way since her humble beginnings. As a chief executive of Sara Lee, she earned as much as $15 million a year. In this research paper we will discuss her personal and professional background as well as her management style and skills. In addition, was she an effective manager/leader?
For our Introduction to Business class, we had to interview a business person. I decided to interview my uncle, William Kurtz based on his background, and the fact that he lives in the area. The purpose of the interview was not only to get information to write this paper, but to learn about a job in the business field, and how it has been affected by the changing economy.
For instance: “Thus, U.S. managers often have relatively little difficulty doing business in England, because managers in both countries speak the same language, and a common framework exists for understanding both commercial and personal relationships”( DeNisi & Griffin, 2014, p. 56). However, this can open a can of worms if both the in house management and the business country are having issues with the foreign country such as Canada or India; to name a few. These differences can alter the direct business practices to stray from its original format, causing misunderstandings, personal norms, and certain customs to play a major role in the misfortune of the situation being evaluated. “As a result of these and myriad other cultural differences, then, managers may encounter unexpected complexities when doing business in countries where these sort of cultural differences exists” (DeNisi & Griffin, 2014, p. 56).
3. Lincoln’s culture could not be imposed but must be nurtured. “Willis retained the existing managers of most of the acquired companies to take advantage of their local knowledge, but directed them to implement [underlined by author]Lincoln’s incentive and manufacturing systems [p 6].” While Willis appreciated the benefits of implementing Lincoln’s systems, he did not consider James Lincoln’s caveat that “All those involved must be satisfied that they are properly recognized or they will not cooperate – and
The next stage in the personal selling process is approaching the prospect. This means actually having an initial first meeting with the prospect for the first time, face-to-face. (Personal Selling, pg.136) Like most things in life, “Practice Makes Perfect”, and in this particular case, this statement holds true in that the more a sales representative practices and rehearses their sales presentation, the better. Practicing and rehearsing one’s presentation assist sales representatives in
First cultural misstep that Alison and John made was their lack of research prior to the task. They have conducted research regarding managers and the ways they communicate decisions overseas. They also gained insight of the success of each division but what they failed to consider some of the psychological cultural differences. They overlooked possibility of different reactions among the managers based on their background. For instance, some managers were afraid to lose their jobs where in fact that was not the case. We can see that from this quote” Every culture possesses a unique mixture of attitudes, values, and social expectations.