A Case Analysis Report on
“Dilemma at Devil’s Den”
Submitted By Section –B , OB Group -7 Ayush Jain 2013070
Ayush Srivastava 2013071 Bala Ganesh 2013073 Debdeep Konar 2013087
Divya Vinay Shah 2013094
Lakshmidhara Sarma G 2013103
INTRODUCTION
This case, “Dilemma at Devil’s Den” is about Susan, a business student, and her experience as a student employee in the campus snacks bar called The Devils Den. It basically deals with ethics and individual behaviour of a person towards the organization. Susan observed that the employees of the Den were allowing their friend free food, themselves taking food
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This created an acceptable environment to "take extra" which after a while became the norm.
Managers did not see a value in going against the norm, this would have caused increased tension with the larger group and forced them to make a decision between friends and a job that didn 't mean much. With management allowing the group to continue the action it reaffirmed the acceptability and strengthened the norm.
Objectives of Case Analysis * ‘Freebies’- i.e. taking away food for free by employees and their friends:
Food for employees during their working hours was free. But, the employees had a habit to take food for free after completion of their shift and also for their friends.
* Inventory was not maintained properly:
Student workers as well as Student managers were not in a habit to maintain the inventories of snacks bar. This aided the employees to take food easily from the store.
* No written rules or guidelines:
Devil’s den was running without any set rules and regulations. The employees were free to act the way they wanted.
* Weak supervision by student managers:
As mentioned above, the student managers did not supervise the workers properly. Be it making inventories, guiding workers for store management etc. they were neutral. * No training or supervision for student managers:
There was no training or orientation program for new
As a result of the approach, there was high turnover of staff and there was very little initiative amongst the remaining staff. Individuals were initially reported as being highly competent but later were blamed for things going wrong, shortly before they left. The team was very tightly knit and generally appeared supportive of the team leader.
In the beginning, I feel that we did not have enough direction on what we were supposed to do or how to do it, given our lack of experience with labor relations. However, as the weeks went on and through communication and asking questions and research on our own, I think we all started to learn the process and
What principles would you need to be aware of when dealing with the ethical dilemmas in this case study?
5. Capacity and facilities. After reviewing the video I see that their facilities are in poor conditions making it harder for many to work that type of environment. The administrative office have no space/order to them along with their shipping or receiving department affecting how the company flows on a daily bases. Not having enough space along with clean, organized facilities can affect the produce and output of a company.
There was much dissatisfaction throughout the plant among the workers due to workers being treated unfairly by management (Engelmann, 2014). According to Engelmann (2014), “Foremen “traded” workers back and forth between departments – one of them laying off a worker and the other hiring him back at a lower wage”. Many workers throughout the plant would complain about being denied a day off to attend the birth of a child or a funeral service of a friend or family member or to care for their ill spouse or child. Furthermore, company foremen were instructing workers on how to vote in local and national elections, and threatened with layoffs if they did not comply (Engelmann,
Ethical theory will be outlined in relation to the example case with discussion on how the case poses an ethical dilemma in the workplace. Additionally ethical theory will be considered in light of the case with
How would you describe the ethical dilemma confronted by the managers at the law firm?
while the other group would do another. This led to many more problems, such as
Valerie Young, an employee at Wisson, a cosmetic/fragrance company, is the troubled subject of ‘How Personal Can Ethics Get?” (Hellriegel & Slocum 563). Valerie finds herself in the midst of an ethical dilemma that not only has the ability to affect her but also her colleagues. An enthusiastic finance and marketing specialist eager to learn the business of fragrance, Valerie discovers misconduct on the part of her boss, Lionel Waters.
Management constitute amongst major components of a company, organization or a business. As such, management oversees employees interactions with their supervisors and also control of people within a particular organization. Also, it includes critical and ethical decision-making process so as to address various ethical dilemmas experienced by employees while undertaking their respective assigned duties within the company. Ethical dilemmas are hereby to stay as issues usually arise now and then and place a variety of options that bear different repercussions. Therefore, it calls for ethical and critical decision-making skills so as to make the most appropriate option that bears more benefits in comparison to other options presented. While making ethical decisions, it 's substantially important to play heed to a certain ethical decision-making theory. This would enable an individual making the decision to ripe best possible consequences rather than living to regret. Moreover, ethical decision making is typically important in business as making a wrong decision may result not only in huge losses but also poor relationship amongst colleagues and miserable life for employee(s) working in a particular company or business in question.
Some employees were reluctant to perform their duties outside the job as those responsibilities were not in the review system. So they preferred only to work in the domains which were taken into consideration for their reward.
The case “Does this milkshake taste funny?” presents a situation, where company employees were confronted with an ethical decision. Their thoughts and actions were shaped by several factors, including their personal moral values and the corporate culture engendered by the management of the company for which they work. This case provides an example of how a lack of a code of ethics or ethical training within a corporation can lead to negative consequences. The major players in the case are the night shift employees of Eastern Dairy, and the management of this company that set up the rules and expectations for the night shift. The background and the ethical situation
The management system at CFS has, till now, been an unprofessional work environment with a most casual and unconcerned stance towards its employees’ immoral ways. The employees, mostly fresher’s, are devoid of any previous experience of a workplace, causing them to adopt their own set of rules and regulations on being introduced into such a careless work scenario. Added to that is the low paying job, subject to growth by a mere 15% after promotion, along with the pressures of long working hours and overnight shifts is tempting them towards ulterior means. The unchecked ways of these newbies has led to a lot of loss to the Devil’s Den, both in financial terms as well as in terms of its reputation before customers who too are taking advantage of the situation.
I have been selected by the Dreamx Coffee Parlour for the purpose of conducting survey about the causes of ethical breaches by its employees and its impact on organizational culture. This coffee shop has been in operation since a decade. Coffee shop provides the coffee lovers a unique taste of Coffee with blend of ancient Italian roaster. The coffee shop also offers juices, sandwiches, snacks, chocolates, cakes as side orders. It primarily employs college students as its employees and the management of the coffee shop constitutes of senior students. So, its management lacks experience and skills of leadership and managing employees in a way that yields positive performance and results. Moreover, the organization is poorly structured that has resulted in the decline in its revenue and profit. The purpose of employing students as its employees is to get the work done in in-convenient hours and under low wages. These practices have demotivated employees resulting in escalation of their turnover intentions.
lack of time. This led to several problems related to order management and fulfillment, and orders from