Upward Communication
Is the type of message in which the information flows from lower levels of hierarchy to the upper levels that is being implemented in Bhutan Power Corporation Limited. It helps the employee to express their ideas, feeling, feedback, and other requirements, so it helps in alerting top management about the changes that need to be in an organization. BPC usually uses to communicate through email & if it’s urgent, pertaining to office order or Office Memo, it’s being communicated through printed copy. And if it’s between the divisions, communicate through email & if it’s urgent, pertaining to office order or Office Memo, it’s being communicated through printed copy & also verbal discussion are common among the co-workers to discuss the issues.
Advantages of upward communication
1. Providing proposals
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Facilitating collective decision: Since upward communication is participative in nature. It communication allows the subordinates to convey their feelings, constructive suggestions and opinions and the work related in the decision making process in spite of having many advantages upward communication it is not free from limitations of disadvantages.
The main disadvantages of upward communication are as follows:
1. Changes of information: In upward communication subordinates may change their accurate information. So, top executive cannot take accurate decision.
2. Unwillingness: Sometimes subordinates don’t send the information to their superior willingly. So, communication system may be disrupted.
3. Fear of inefficiency: The main problem of the upward communication is fair to superiors. Generally superiors make a question about the employees work position and efficiency. Many employees fear to communicate and share their ideas, constructive suggestions and opinions with the superiors.
4. Indiscipline: Sometimes employees communicate directly to superior by avoiding proper channel or chain of command. Here disciplines are not properly
Obstacles in effective communication among individuals in the organization include inattention, information overload, time pressures, complexity in organizational structure, and poor retention (“Communication
Communication is the foundation for sharing information between people to ensure that everything is understood and the correct action can be taken in a timely manner. Good communication is essential to complete the mission at hand. Without good communication to your chain of command it makes it impossible for your leaders to communicate to their superiors about problems or issues that you or others may be having. The (National Joint Committee for the Communicative Needs of Persons with Severe Disabilities, 1992, p. 2) defines communication as "Any act by which one person gives to or receives from another person, information about that person's needs, desires, perceptions,
Another problem arises when the superior has little or no confidence in the capabilities of his or her sub-ordinates. This leads to them ignoring any suggestions and communications made by their sub-ordinates.
There may be poor expression of messages, unclarified assumptions, and lack of planning, distrust and threat or information overload.
A leader must listen to its followers and vice versa. Both Gardner and Wooden in their books provide examples that both ineffective and effective communication can affect a group or organization—for better or worse. However, through positive open communication that is produced from the group can lead to positive and effective improvement (Wooden, 2005, p.198-201; Gardner,1990, p.86) for the work environment and respectability between leader and follower.
“Effective communication occurs only if the receiver understands the exact information or idea that the sender intended to transmit. Many of the problems that occur in an organization are: the direct result of people failing to communicate and processes that leads to confusion and can cause good plans to fail” (Clark, 2015).
Effective communication also must occur in a broader sense, flowing down, across and up the organization. All personnel must receive a clear message from top management that control responsibilities must be taken seriously. They must understand their own role in the internal control system, as well as how individual activities relate to the work of others. They must have a means of communicating significant information upstream. There also needs to be effective communication with external parties, such as customers, suppliers, regulators and shareholders.
problematic communications increase the chances that people will work with different information when performing project tasks, as well as decrease team morale and commitment to overall project.
Communication is “the process of relaying information between or among people by the use of words, letters, symbols, or body language” (Cherry & Jacob, 2011, p. 381). Communication is a two- way process; the message conveyed by the sender needs to be heard and understood by the receiver. It is important for “leaders to communicate regularly and consistently with staff” (Shifflet & Moyer, 2010, p. 252). Some
Some of the biggest obstacles organizations face is the lack of communication between leadership and its employees. Communication can be interpreted through speaking, gestures, or writing. Ineffective communication can lead to employee turnover, job dissatisfaction, poor decision-making, and missed opportunities. Organizations should set clear expectations to improve relationships among employees, company culture and values.
Clear communication skills are beneficial in all aspects of life including business and can be used effectively to inform, command, instruct, assess, influence, persuade and motivate other people. Supervisors who do not practice effective communication techniques and fail to offer clear instructions and expectations, often find that employees perform their jobs poorly due to lack of understanding what is expected of them (Rue & Byars, 2004).
Communication is the conveyance and flow of ideas from one person to another. The exchange of information takes place through letters, words, symbols and nonverbal behaviors. It involves the transmission of ideas from the sender to the receiver. Communication is effective only if the receiver fully understands the transmitted information. Many problems and failures occur in organizations due to poor communication. Objective and goals fail due to misunderstandings in the organization. Effective communication provides a chain of understanding to all participants in the organizational framework. It promotes the flow of information both vertically and horizontally.
While communicating information vertically up or down the organization does not present a major problem, why is horizontal communication more difficult to attain? Give your recommendations to improve communication in this organization.
Communication is essential in all facets of an organization. It can aid in decision making, planning and conflict resolution. The ability to effectively communicate allows facilitation of relationships between superiors and subordinates; essentially this creates higher job satisfaction (Dogra, A., 2012). Open communication where employees have opportunity to voice their ideas and concerns, corelates to employees feeling a sense of value within the organization, which creates motivation (Dogra, A., 2012). Furthermore, in conjunction with these ideas, a sense of partnership and loyalty begin to develop between subordinates and superiors. The responses to this are typically seen in greater responsibility being given to the subordinate.
Communication is an essential component in any relationship, including how it affects organizational behaviors. Too much, or lack thereof, can determine if the message was properly sent, understood, and received. According to Popovic and Hocenski (2009), leaders need to be able to communicate to their subordinates in language they can understand regardless of their level within the organization (Popovic & Hocenski, 2009, pp. 15-16). Because communication is a vital part of organizational structure, leaders need to have a thorough understanding of communication. “To determine which verbal communication behaviors are commonly used, one needs to first establish the relationship between