Communication is essential for an organisation to operate effectively and efficiently. Effective communication helps to ensure that information is relayed accordingly and accurately within the organisation. If the relay of information is inaccurate, the organisation’s productivity may be affected. This essay will describe the concept of communication in relation to management and explain how effective communication is undermined by barriers such as cultural differences, generational differences and filtering of information by referring to academic literature such as journal articles. Furthermore, an example will be used to explain how managers can increase the productivity and performance of their organisation by developing an effective …show more content…
The reason for this is because, they did not understand the information passed to them by their English speaking co-workers or the English speaking co-workers did not understand their accent (Tagreed 2012). This may result in inaccurate information being relayed. Generational Diversity is also a barrier for effective communication as different generations have different ways of relaying and processing information. Tolbize (2008) states that generational diversity has made the workplace more rigid and demanding. The author further states that the four main generations in the current workforce are the Veterans, Baby Boomers, Generation X and Generation Y. Kyles (2005) notes that people communicate differently to others even if the difference in age is five years. The Veterans are also known as the traditional generation. The reason for this because the Veterans are strict followers of formality and authority (Tolbize 2008). The author further states that the Veterans and Baby Boomers do not question authority and use formal methods and language when communicating. Generation X and Y are more flexible in their work life (Tolbize 2008). The author notes that they prefer informal communication and do not appreciate authority. These differences may cause a problem in communication as most middle or senior managers are Veterans or Baby Boomers and they would expect their employees to respect authority and communicate formally. Generational diversity also has
Communication embodies the ability for one to convey a message through the use of verbals (words) and non-verbals (behaviours) in a process to compare, transmit and interpret messages. Garside and Kleiner (2007) portrays communication as sharing thoughts and feelings with other people. For this process to be effective the message should be transmitted with "maximum accuracy and minimum effort" (Garside and Kleiner 2007) with "mindfulness" (Burgoon, Bieger and Waldron 2002) from both parties. Mindfulness requires the sender and receiver to be alert to "the content, situation and sequence of verbal messages, as well as the paralinguistic cues, gestures, facial expression, body movements and cues produced by the physical environment that
Every generation is influenced by its period 's economic, political and social events. From the Great Depression to the civil rights and women 's movements to the advent of television and advanced computer technologies. Thus generational background/situation may also affect the way they work. The key is to be able to effectively address and take advantage of the differences in values and expectations of each generation in the workplace. The current work place consists of four different generations; The Baby Boomers (1946-1964) who are slowly retiring and existing the workforce, The Generation X (1965-1976), The Generation Y or millennia (1977-1997), and the Generation Z who are about to or are just entering the work force. Although these different generations tend to want similar things in a workplace their environment/background has shaped their character, values, and expectations (Hahn 2011).
It’s the first time in American history that five generations are sharing the workplace, from Traditionalists, Baby Boomers, Generation X, the Millennials or Generation Y, and the new unnamed generation. With five generations come five sets of ideas, how to conduct one’s self, approach activities, values and motivators. Different beliefs, understandings, and undertakings create misinterpretations and frustrations. The fire service is currently facing a similar situation. It’s imperative to recognize and understand these differences to avoid misunderstandings and to help your department work effectively to meet its goals. Not every employee displays aspect of their generation category, but understanding the individualities of each generation will help with teamwork, supervision, embracing change, and productivity. With each generation there are different communication styles and driving factors that motivate production. It is essential that you understand how each generation communicates and what they motivators are so that you can communicate ideas and organization vision to them. What can we do in the fire service to prepare to handle these challenges?
Purpose: The purpose of this speech is to educate and inform my audience of the risks inherent from unintended hypothermia. I’m eager to alert perioperative staff of the potential dangers as well as the preventative measures that can be taken in order to avoid complications associated with unintended hypothermia. My central idea is hypothermia management saves lives.
An example of when it could be used is, ‘What time shall I come see you today?’
The workplace is an environment where more and more Americans are spending significant portions of their time. In fact, 25 million workers reported spending at least 49 hours a week at work, (Schabner, 2013). This means that having effective communication in the workplace is becoming increasingly important. Not just to improve business practices, but to improve the quality of both employer AND employee satisfaction. Effective interpersonal communication is the most important aspect in determining the success of workplace practices. Effective interpersonal communication includes practices such as honesty, clarity, and mutual respect.
Today, the workforce is made up of many different generations, which is affecting and effectively changing the workplace culture as a whole. The major generational differences between millennials and baby boomers can be either positive or negative depending on whom you ask. Boomers may categorize millennials as lazy and entitled, while millennials may call themselves innovative. No matter what they call themselves or each other, they all have to work together now as simply as that. This topic has sparked a lot of discussion as to how it’s best for each generation to act and deal with their other generational coworkers.
The generational span is exceedingly larger today than in the prior history of our nation. The multiple generations consist of the veterans 1922-1945, the baby boomers 1946-1964, the generation X 1965-1981, and, the generation Y 1982-1999, in addition, upcoming millennial generation born 2000-2016 (Murray, 2013). There frequently are misconceptions and misunderstandings based on the differing perspectives of each generation. Moreover, as an effective leader, one must comprehend and acknowledge the characteristics of each generation and utilize these individualities to mentor and motivate the staff they are leading (Hendricks & Cope, 2012). In addition to considering the impact of the generational
The workforce is seeing up to five generations working together for the first time in history. People are choosing to work longer and delay retirement. Ultimately, the workforce could experience up to six generations working together. It’s the role of business leaders to embrace diversity and guide their teams to cohesion. Generational gaps can pose challenges in the workplace, but understanding each generation 's unique characteristics and skills sets will assist in effectively managing diversity to keep a peaceful coexistence.
TO: Alison Allen, Human Resources Director; Cary Hasler, Marketing/Advertising Director; Joseph Earl, Customer Service Director; Elizabeth Hope-Earl, Client Account Director
I believe that all four of the generations in the work place can work together without having any conflicts. Many professional facilities and companies have people of different age groups working together in the same field. There are many articles written by different people who say that studies show that there are many conflicts between the generations, while working together. The four different types of generations are the veterans, the baby boomers, the generation X, and the generation Y. I will talk of all their important characteristics and compare and contrast their qualities based on work ethics, education, and multi-tasking.
For example, the workplace may have many generations and their life experiences can influence them in numerous ways. There are several conflicts that exist when dealing with communication across generations. For example, Traditionalist and Baby Boomers may appreciate verbal communication about policy or procedures changes, while Generation X and Millennials may prefer emails, instant messages, or corporate broadcasts. Another issue that may arise between generations in the workplace is the lack of respect that the different generations may have for one another. Another issue that generations may see in the workplace today is that people preferred their method of communication or most popular mode of communications is used. Unfortunately, this method is appropriate for the “sender” but is frustrating for the “receiver(s)”. We all know that one person you email for days but will only respond through phone conversation. They will not respond to the email but you have to call them to get a respond from that person. Another issue that may become present is that traditionalist has always referred to senior management much more formal that someone who is of the Generation X or Millennials generations. When they are not communicated with the same level of formality, it may be seen as a lack of
This is the first time in American history where we have four generations in the workplace at the same time? While it is a good problem to have, this situation creates some diversity issues because of generation gaps and stereotypes. As stated by Diana Rigg, “Maybe at this stage in my career, it’s from that younger generation that I have most to learn.” If the older generations and the younger generations took this approach, the workplace would be a more inclusive and efficient place. In learning about the four generations, we can break through the stereotypes created by history and generational misunderstandings to highly functioning teams. As we discuss each
In recent months, the Roanoke branch office has been experiencing difficulties. After a change in management, the graphic artists and copywriters have made it apparent that their work is no longer being received well. Although it is not completely clear, this employee upset may be the cause of the complaints that the branch has received by four of its clients. This matter demands immediate attention, as the Roanoke branch services some of the companies’ most valuable clients and thus
The conflicts or differences can be caused due to various reasons like the preferences in the Communication Style, the Traditionalists and the Baby Boomers prefer more of face to face communication and the GenX and the Millennial prefer email and text messaging ([16] Glass ,2007:[52]Wagner,2007) Differences can also happen how they view authority and Management like Traditionalist believe in a chain in command , Baby Boomers believe in a consensus Model ( Roy,2008a,b) And when it comes to career stability, Traditionalists and Generation X likes to focus on employability over climbing the career ladder. And Generation Y has a high preference for engaging workplaces