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Empathy Swot Analysis Paper

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Strengths: Jeremy greets the client in a polite and a professional tone. He places the client on hold the gift card is still valid and confirming the turnaround time. The call ends on a polite note. Inches: Empathy-(0:59) (1:41) Throughout the call, there missed opportunities for empathy where the client expressed confusion regarding the delivery of the gift card. Opposed to providing empathy, Jeremy made our process the client's problem by not clicking the redemption link. Consider offering empathy for any inconvenience not receiving the gift card. Verifying mailing address- Whenever we are manually submitting information to be sent to the client, we should take the time to verify the mailing address to confirm this is correct.
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