Empathy Swot Analysis Paper

The CSR will contact the customer prior to submitting mail-in orders to verify order details and correct any potential errors or confusion of the

- Since the client was not receiving the email Krista decided to create the client's username and had the client reset the password through the website.

Initial ARP w/empathy- (0:29) (6:00) The client is having difficulty contacting a CCS assigned to his file and he decided to call CR to express this difficulty. We should offer an empathy in the ARP format to acknowledge his difficulties, foreshadow how we can assist and pivot to obtain the account information. ( " I am sorry to hear you are unable to contact him, I'll be more than happy to help you get you in contact him, is there a phone number I can locate you file with?")

Empathy-(0:55) There was an opportunity to offer empathy to the client. Any time the client calls in with concerns regarding stopping the loan process, we should dig deep and empathize to show care and concern. ( I'm sorry to hear you are looking to stop the loan process

She does a good job confirming the client has access to her email and this email address is correct.

- Conclude the call properly. Nancy misses the opportunity to ask if the client had any other questions before concluding the call. It's important that we do this in order to help promote a one call

underhanded activities that occur pervasively throughout the three collegiate divisions. Some such scandals have included the child sex charges brought against the Pennsylvania State University and overall academic misconduct amongst member colleges and universities. This is exactly where the current NCAA president, Mark Emmert is directing his focus: a return to a conservative adherence to the original mission statement, a strict disciplinary strategy against institutional scandals, and an overall modernization of the association. Emmett plans to emphasize leadership of the NCAA in order shift the association away from its capitalistic tendencies (bookshelf.vitalsource.com).

In the “Empathy Gap” by Sherry Turkle the author claims that because human beings are obsessed with being digitally connected that the empathy gap has opened making people less empathetic towards each other. Turkle reports that humans do not appreciate the value of talk which is being undermined because many people fear a real conversation which does not allow them to control the situation including giving someone their undivided attention which allows a people to become vulnerable. Turkle does not disagree that our decreased capacity for empathy can be scary she argues impressively that by showing weakness and vulnerability will help us become more empathetic. The author supports the idea that our communication is at risk because people want

An empathy theory is different ways that offer psychological explanations of empathy as being not only a persons capacity to share their emotions with others but also their ability to engage emotively with the world and the people around them and with the intentions underlying art, music and literature. A few of these theories come from;

While processing applicaitons for passports, I must check the customer's application for accuracy and completion to the best of their knowledge to prevent delays in receiving their passport.

Wondra, J. D., & Ellsworth, P. C. (2015). An Appraisal Theory of Empathy and Other Vicarious Emotional Experiences. Psychological Review, 122(No. 3), 1-18. http://dx.doi.org/10.1037/a0039252

Sympathy is a word many hear, but few accurately understand. It is often confused with empathy, and many times true sympathy is occasional. Many people take a moment to feel bad or sorry for someone, yet they rarely give it another thought. As a class, we read a short story by James Joyce called Eveline. The first time reading this story, it was a bit confusing and quite irritating. As a woman of the 21st century, one whom is “fierce” and independent, I found it tough to sympathize with Eveline. “Stop your pity party and create a happier life.” This is what I found myself saying, after my initial reading. However, I took a step back and actually looked at the story. I remembered the context it takes place in. The year, country, and how different things were back then. Placing myself in Eveline’s shoes, a woman from the early 1900’s, assisted me in sympathizing with her.

i believe i am a funny person in general, so people tend to be easy around me and not feel uncomfortable if they do not know me.

Empathy is a feeling of putting yourself on others situation, giving caring and understanding the circumstances of someones who need help, being aware of what others felt behind his/her struggles and also a feeling you want to comfort his/her despite of their worst experiences.

Social Justice is defined as “the equal distribution of opportunities, rights, and responsibility despite differences in physical traits and/or beliefs and behavior. It is an international and multifaceted issue that fights for better treatment and equality of people.” (“Pachamama Alliance,” 2017). According to this definition, my understanding of social justice is that it is a way to advocate for other individuals in order to assist their needs in society. For example, I would want to advocate for Hispanic mothers and children who have been through abuse. My empathy towards this group started because of my personal history with an abusive father who suffered from alcoholism. “Empathy involves thinking about a person and the challenges he or she is facing and coming to understand what it is like for that person to have that experience.” (Cameron & Keenan, 2013, p. 72).