Essay On Benefits Of Hotel Management

Training and Development is imperative to the organization’s progress. Training helps addressing employee weaknesses and builds a reliable and skilled workforce. This will improve the employees’ performance and boost their self confidence, and innovation. By acquiring the needed knowledge and skills, employees can perform more efficiently and increase the overall productivity of the organization.

They must provide owners with a reasonable return on investment, keep guest satisfied and returning, and keep employees happy. This may seem easy, but because there are so many interpersonal transactions and because hotels are open every day, all day, the complexities of operating become challenge that the general manager must face and overcome. The GM not only focuses on leading and operating the hotel departments but also on aspects of the infrastructure, from room atmosphere to security (Walker, 2013).

1. To understand the importance of training and development programs for the hotel employees and their effectiveness for the hotel business in order to improve the performance of Hotel staff.

The purpose of this write up is to analysis the importance of upper management training in hospitality industry and what kind of training could be given and also human resource management in hospitality industry. Before going to the case study of Hilton Hotel group let’s look at other different definitions approaches and views on training. Training could be seen as having narrow goal to specify the correct way to do something (Rodgers, 1986).According to (Lloyd and Leslie, 1997) training is learning way that involves knowing the skills, rules, attitude and concept to make employee’s performance better. Though training is a key issue now in this write up the author would be focusing on training for higher management in their own functional department. The author is creating a training plan to create developing and employee friendly path for the management staff which could be supervisors, managers or even vice president. Sometimes confusion arises between the words education and training. Education involves putting or imparting the knowledge whereas training is making change of behavior and attitude of someone (Ahammad, 2013). Training is actually very important for the functioning of any organizations or even government as it is by training that the workforce becomes more equipped with skills and more competitive which is

As we discussed in class, every business is faced with these issues and they are important to managers making strategic decisions. One of the first things learned about business is that if there is no demand for a good or service, the firm that provides it will not continue to exist. Over time the hotel industry has continued to change with market conditions and make itself attractive to business

Employees who are trained regularly are well qualified, well motivated to achieve and realize and they have better confidence and self esteem.

3) Human resources- For a hotel industry, people are the face of the organization. As rightly pointed out by a study, “effective change management increases people’s confidence in direction and outcomes, accelerates business results, and sustains the

Companies who invested in training and development programs in the long run with show that their employees great assets to their company. “Employees may gain access to training they wouldn 't have otherwise known about or sought out themselves. Employees who feel appreciated and challenged through training opportunities may feel more satisfaction toward their jobs (Frost, 2016).”

In order to engage the employees the Portman must be dedicated to a performance management system. This cannot be the “system of the month” that simply creates hype for a time and then fades away, as they experienced with the 5-Star system. The hotel must set goals, monitor and evaluate these goals, provide feedback and create a reward and recognition program. (Krasner, 244). With the introduction of the 5-Star Program, the Portman relied on the PV’s to participate in the problem solving for the hotel. The Portman should again rely on the employees with the establishment of a performance management system by using a Management by Objectives system. This type of system would incorporate participation from the employees for decision making, goal setting and objective feedback (Kreitner, 246). This program should begin with the strategic plan of the hotel and then set goals for employees that will align with the hotels organizational objective. These goals should be set using the SMART method (Kreitner, 248). Once the goals are set, management must get commitment from the staff that they believe these goals are attainable and that they believe in why they are pursuing these goals. If the Portman uses staff to set these goals, commitment will be easier to

Burgess, C. (2007). Do hotel managers have sufficient financial skills to help them manage their areas? International Journal of Contemporary Management, 19(3), 188-200.

The hotel takes employee training and development seriously by offering safety, technical and professional training to all employees. Promotions from within are commonplace among other career

For existing employees a training program also has numerous benefits: It will help them to continually improve their knowledge, skill sets and keep them fully engaged in their work.

With proper training, employees can gain an adequate knowledge concerning their field and attain more skills which will be beneficial not only for them but also for the success

Similarly, Longenecker and Fink (2005) assert that the benefits derived from training are manifold, and these include; exposure to new and better practices and ideas for application, leads to reflection, self-appraisal and retrospection, motivates employees to improve performance, encourages career development planning, helps identify specific performance problems and challenges an employee to think differently, to name a few. Other benefits are a more flexible workforce, improved performance of existing employees, decreased supervision, higher skill levels and reduced learning time, thus reducing learning costs, improved organisation morale, and to ensure for succession (Molander 1989).

This report is going to present the importance of planning, recruitment and selection, training and development, reward management in the human resource management of hotel industry. For detailed consideration,