Three Star Hotel Case Study

Training for employees on key areas are the foundation for well-prepared workforce and will lead to a stable structured organization. The main objective of this type of training is to help to illustrate the importance of training and why achieving the proposed goals is so important for the success not only of the employee but of the entire company.

Training and Development is imperative to the organization’s progress. Training helps addressing employee weaknesses and builds a reliable and skilled workforce. This will improve the employees’ performance and boost their self confidence, and innovation. By acquiring the needed knowledge and skills, employees can perform more efficiently and increase the overall productivity of the organization.

Hotels- the most important accommodation subsector which provide the greatest total employment within the tourism industry at the global

The training ones are diverse from hotel receptionist, restaurant service, housekeeping, hotel-restaurant management to cooking class, bartender, etc. With the enthusiasm and rich educational knowledge, professions bring to learners useful and serviceable knowledge both in theory and practice to help them solve their tasks well and handle difficult situations professionally. Particularly, trainees receive certifications after finishing courses and it met management agencies’ requires to

It is important that training is provided in areas of management, business products, and business processes among others. The training is essential in ensuring that I have knowledge about the skills and competencies that my employees should possess. This will guide me during the recruitment process to hire employees that have the required skills to enhance the quality of services provided. I will also be able to acquire knowledge on how to motivate and retain the employees and the leadership skills to use. In addition, the training is necessary since it provides knowledge in business methods that and requirements. Furthermore, training is necessary so as to get information on the possible problems that are likely to affect my business. This will help in putting in strategies to mitigate the risks. It is also essential to have training programs so that I can acquire financial management knowledge on working capital management so as to increase profits. Lastly, training will provide marketing skills on how to attract new customers and retain existing customers.

3.1 For each hotel, what is the role of technology and the role of operations

In order to create the best training we will need identify the need for such and do some research about the company’s situation in depth. We will need to have a completed assessment that will include three levels:

Hotel business should undergo necessary changes periodically to sustain in the dynamic business market environment. In this change Process for any organization human aspect i.e. employees play a vital role. It implemented change in process to adopt modern day business culture for being competitive in the market.

The manager continuously reinforced service standards to keep the performance of his workers at peak levels. To enable a heighted performance from the restaurant staff, he engages them into constant training; practice as well as refresher exposures in order to enable them perform up to the restaurant’s standards. Before passing a training program workers undergo an orientation meant to instill a foundation for the overall training program. To determine the necessary training, they first ascertain gaps amid present skill and knowledge levels from the already devised ranks. From here,

The nature of the organization that I had interviewed is hospitality industry. The hotel started its operation in July 1990. The mission of the hotel is excellence in service. The hotel hopes to achieve certain objectives and goal which is courteous to the guests, productivity of the staff, staff welfare and provide guests with excellent service.

In this assignment I have chosen the hospitality industry and the firm that I have chosen is Taj hotel.

Many factors like globalization, technological change, Migration, Hospitality industry has been changed in terms of the size, structure and scope, especially Hotel and Restaurants. Amsterdam is one of the most popular destinations for Hospitality Industry in which many Indian and Nepalese Hotel and restaurants are offering products and services since many years. However, it is most important to know their status, and they should be facing many problems while operating business since this research should be focused towards the current issues like cultural barriers, legal obligation, accessibility, marketing techniques, customer satisfaction, complaint Handling, profit and loss analysis sales turnover and so on. However, the study should be mostly based on HR challenges faced by this Hotel and Restaurants. In addition to this research study also give solution to these issues, and also provides a base to gain competitive advantage over other Hotel and Restaurants.

Here for this project, I will be first collecting secondary information on Hospitality Management and Hotel Management. I will then be analyzing the Marketing models adopted by various hotel groups in India. I believe, I will be able to find a relation with Marketing and Customer Retention in every major group of hotels. I then would be interviewing Managers and other staffs of the Hotel of my study for the basic primary data. Interviews and questionnaire distribution to various customers of the hotel would be done only as the final step so that I do not disturb the visitors of the

This report is going to present the importance of planning, recruitment and selection, training and development, reward management in the human resource management of hotel industry. For detailed consideration,

special attention should be given to maintain quality in the case of the Hotel and