Improving Staff Retention in Massage Therapy This paper shall establish a plan for Quality Improvement (QI) activities in an establishment like a therapeutic massage clinic such as the Relax Station. I have been a massage therapist since 1996. My training was in Florida, where I graduated in 1996 with 650 credit hours. I am certified from the school I attended, and am insured by one of the biggest associations for massage therapy, Associated Bodywork and Massage Professionals, (ABMP). I have worked as an employee and a contract worker for massage establishments. I am a contract worker now, but, used to work for Relax Station in Ann Arbor, MI, as an employee. The Relax Station has a problem with keeping staff, and the turnover is high. …show more content…
The concept of total quality management (TQM) has been applied to education, most notably by Edward Sallis. In attempting to apply quality management to education, however, Sallis proposes a compelling reason for why TQM should be applied to education, and that is, accountability”. The article goes on to say that accountability assesses education quality through teacher-student ratios, teacher credentials, curriculum competencies, educational outcomes (graduation rates), time to complete course, and job placement rates (Menard, 2014). According to the article, Why Accredited Massage Therapy Schools are the Way to Go, it states, standards are set by practitioners and educators in the massage therapy industry, and are regulated by the U.S. Department of Education for accrediting bodies. To prevent corruption and waste, the government approved and regulated accreditation processes to provide a high educational standard within a growing industry. Benefits of accredited massage therapy schools are: Increased Standards, Creditability, Quality, Pride, Recognition, Reputation and feedback (MTSI n.d.). One can open an establishment without a massage license, but to practice massage, most states require you to be insured, and certified, and almost all states are leaning toward being licensed with a minimum of 500 credit hours, by an accredited school, and insurance with a recognized massage association for liability. The two main insurance associations are the
2. Give some examples of ethical issues that you have experienced in jobs, and explain how HR did or did not help resolve them.
A performance appraisal helps with developing information on an employee, which will help determine if the objectives that were set forth have been met, and what needs to be improved to help with the success of the company. This evaluation happens once a year to help the employer determine whether or not an employee is a great asset for the company. Performance appraisal is very important for staff motivation, communicating, and an individual’s contribution towards the company success. Each performance appraisal must be accurate, and thought through to ensure that appraisals is effective, and to help
My experience in both my previous career in nursing and human resources has dealt with approaches in quality improvement in patient safety and different metrics in the turning up organizational behavior as well as up swinging the operations of the organizations respectively. We live in a rapidly changing world, and healthcare industry is not exempted from it. Because I will be playing an indispensable role in the future, I am very interested on the concept of quality improvement and what not and identify possible future challenges and draw lessons from healthcare organizations that has spearhead innovative changes to providing healthcare by pursuing the triple dimensions of the improvement of healthcare in general that is Improving the patient experience of care (including quality and satisfaction); Enriching the health of populations; and Reducing the per capita cost of health care.
2. The second reason for high rates of hospitality staff turnover include deficiency of plentiful doles such as company provided health insurance, retirement benefits, vacation pay, sick leave, additional schooling or exercise programs and other peripheral benefits which are so often perks of other industries. Since the labor pool for a large portion of hospitality jobs is so poor and turnover is so high, a majority of hospitality companies are unwilling to capitalize in programs which would
According to Total Quality Management (TQM) (2013, pg 1), “Total quality management (TQM) can help a school monitor and evaluate its effectiveness. There are various TQM models, but they all have a common focus on customer satisfaction and continuous service improvement toward excellence. For schools, the customer is the student.” When a Total Quality Management (TQM) is implemented in an institution it can set it apart from the other institutions. It formulates task teams to manage the institution compared to having a chain of command. An effective Total Quality Management (TQM) institution “Mission Statement” is the foundation of the education process.
If you are not already a member of AMTA or any national massage membership organization, you may want to take a look at Associated Bodywork & Massage Professionals (ABMP). The ABMP has grown significantly in the last 10 years to out number the membership of the AMTA. Both organizations offer their members significant advantages as professional massage therapists. In addition to a listing in their national therapist directories they provide free marketing tools, liability insurance for a reliable cost and online marketing training courses and workshops.
Improving service in healthcare organizations by using methods that are helpful in the QI process can be challenging. There are several methods they can
Student retention has been an important topic on college campuses across the United States. The effectiveness of and the need for campus programs and services are justified by their contribution to retaining students. Today, higher education is also being studied on how funds are being allocated due to the increasing tuition rates and fees. Programs such as campus recreation are often perceived as excessive or as a nonessential “perk” (Brandon, 2010). Despite these views, recreational sport programs on college campuses offer students additional options of learning to participate in outside of the academic classroom. These programs provide leisure opportunities in formal and informal settings and are important to the overall development of students.
Today, more than any other time in history, student demographics of college and university students in the United States are experiencing rapid and profound changes. Along with these increases in nontraditional student enrollment comes an increasing percentage of working nontraditional college students with a multitude of commitments that serve to create barriers to educational success that traditional student learners do not have in a traditional college setting (Wyatt, 2011). Based on this information, many institutions hurry to seek solutions to the barriers without considering the existent of the underlying causes. It becomes the conjecture that the solutions to the barriers can be met quickly; consequently, this assumption
Providing quality care in Long-Term Care (LTC) facilities is an ongoing challenge faced by administrators throughout the United States. There are many hurdles that need leveled in order to repair the status quo. One such obstacle is staff turnover. The financial cost is high for the facility and the emotional impact for the facility’s residents is great. In order to decrease staff turnover and increase resident outcomes, causality needs to be examined.
In this paper, I will discuss four elements of the organizational model of health care performance, quality assessment, and management of the hospital in which I work. The first element is about their organizational quality program, goals and structure. Secondly, I will describe the quality improvement projects, selection, methodology, and management. The third element will be on quality improvement training and communication. Lastly, I will discuss how the hospital evaluates QI effectiveness and outcomes.
Healthcare providers strive to improve service quality by implementing various quality management programs. Customers tend to seek for higher quality of care when choosing treatments, providers, and health plans. For healthcare organizations that desire to provide high quality care and compete in the global market, choosing a quality management program to implement is critical for performance and efficiency. Many studies have been conducted to analyze the effectiveness of such programs. Lean, Six Sigma and Total Quality Management (TQM) are three programs that will reviewed by three different case studies in efforts to understand them and to compare and contrast their capabilities.
A critical factor to the success of any company is its ability to attract top talent while retaining those already working within the company. Losing employees can have a significant impact on a company’s morale, productivity and overall profit.
Health care improvement and high quality care requires more then the technical approach of tools and methods, improvements often require a change in attitude and sense of ownership for the quality of serviced provided by an organization. Many supporting factors must integrate QI into the structure and foundation of the company, these are also known as the building blocks. Improvement also implies that it will be implemented in a variety of settings, circumstances and various levels within an organization. The structure has to also define how the different parts and levels of the QI program fit together and how they will be synchronized.
Introduction - Total quality management (TQM) has been defined as ‘continuous improvement of every production output whether it be a product or a service, by removing inefficient variations and by improving the backbone of the work process’. International managers like their domestic counterparts have found that incorporating the notion of total quality management into their management process and style can give the competitive advantage.