Etihad Airways

Employee motivation is, or at least must be, one of the key issues for directors, managers and personnel managers. The leader must be able to find the sensitive strings of his subordinates, which can be motivated by influencing them to achieve high performance. The correct use of motivation encourages staff to make more efficient use of their knowledge, skills, and talents. In today's turbulent, often chaotic environment, commercial success depends on the employee's talent and effort. Despite the many existing theories and practices, some of the motivation of leaders today remains a mystical term. This is partly due to the fact that people are motivated by different things and techniques.

In any workplace, workers are no doubt the essential mainstay that holds any business or corporation together. Employees achieve important tasks to help the company’s long term vision and goals to be successful and efficient. A business can’t be successful without a proper management that is why it is important for employees to enjoy going to work and they also have maintain a positive attitude while being productive and completing tasks. Motivation is what gives a person the purpose to perform or behave in a certain way with the desire or willingness to gain something. There are two types of motivations, motivation that comes from a person and motivation that comes from materially goals. It is very necessary that employers keep their employees motivated and encourage them to perform above expectations.

In this report we will be discussing Motivation and how it has a large impact on the way employees perform within the workplace. We will be addressing the many benefits of having an adequate amount of motivation within the organization and the employees in it. How motivation within the workplace affects the company productivity will also be mentioned within this report. As an example of a company that has been succeeding taking motivation as a large factor leading to company success, we will be discussing how CIBC has been implementing the motivation strategy within their organization to bring forth success.

Employee motivation is the level of energy, commitment, and creativity that an organization’s workers apply to their jobs. The needs, perspectives, and viewpoints of employees are instrumental.

The success of any business depends on the productivity and satisfaction of its employees. Employees need to be motivated to work. Motivation can be defined as the inner force that drives individuals to accomplish personal and organizational goals. Motivation can be either intrinsic or extrinsic. For an individual to be motivated in a work situation there must be a need, which the individual would have to perceive a possibility of satisfying through some reward. Intrinsic motivation stems from motivations that are inherent and arise from performing the task of the job itself, which the individual gets a feeling of either positive or negative motivation as a result of

Employee motivation is a tool that is usually used by employers to both appreciate the good work done by their employees and also to encourage them to do better work in the future. It is a driving force for every employee in an organisation and it also helps in creating the much needed passion and interest for the work. Employee motivation could be in different forms and shapes and the increase in the level of motivation also depends on the tool used for motivation.

British Airways tries to motivate its employees by conducting semi- structured interview which are usually related to qualitative research. The management of British Airways has already recognised the de- motivational factor of its staff because of the disputes among the employees and managements. According to British Airways annual report and accounts (2009/10) the interviews were conducted to find out the employees feelings toward their working environment and to be able to reveal problematic areas and managerial problems that needed to be resolved. These interviews were focused on employee relations, training and rewards. In 2009/2010 British airways employees training were raised by 50% as they focus more into high quality customer service (BA, 2010).

Over the last several years, the issue of employee motivation inside the workplace has been increasingly brought to the forefront. The reason why is because, globalization has been having an effect on the ability of firms to compete (which is placing more pressure on them). To deal with these challenges, most organizations are relying on their employees. The results are that those employers who are able to use this resource will be able to make adjustments quickly. This is when the firm will be able to maintain their dominance in the marketplace.

The management of British Airways has already recognised that because of the disputes the employee motivation is suffering. According to British Airways annual report and accounts 2009/10, they try to solve the problem. First they have to find a way against conflict and motivate their employees. I’ve already mentioned how serious is this situation and how many people is effected because of it. As they stated, they know that their business is multicultural and that is why they need to find more ways to help everybody within the company. The three most powerful way to motivate employees is focusing on employee relations, rewarding and training. First of all, British Airways focuses on training and development. In the last year 2009/2010, the days of training were raised by almost 50%. This high number of training means that the airline company still puts an effort on high quality of costumer service. This allows people to develop themselves and reach new goals. Another way to motivate people is to tell them, what is happening within the

Employee motivation a powerful new model explores drivers of employee motivation, the levers the managers can pull to address them and the local strategies that can boost motivation despite organizational constraints. Finding of new research introduce a model that establishes the four basic emotional need people exhibit; they are the drive to acquire, bond, comprehend and defend. Also it exhort organizations take an holistic approach to satisfy employee’s emotional needs through its reward system, culture, management systems, and design of jobs. The potential benefit of a motivated workforce to an

Industrial/Organizational (I/O) Psychology is devoted to the study of employee behavior in the workplace and understanding the issues facing organizations and employees in today’s complex and ever changing environment. Motivation refers to the set of forces that influence people to choose various behaviors among several alternatives available to them. An organization depends on the ability of management to provide a positive, fostering and motivating environment for its employees in order to increase profits, productivity and lower turnover rates of its employees. The purpose of this paper is to discuss and compare six academic journal articles and explore the behavior, job, and need based theories of motivation that can aid management in motivating and understanding their employees. Finding that delicate balance to can sometimes be elusive so effectively learning how to motivate by understanding, controlling and influencing factors to manipulate behavior and choices that are available to employees can produce the desired outcome.

An employee performance appraisal can act as motivation for an employee to improve his productivity. When an employee sees his goals clearly defined and is measured against the set goals and objectives, a need can be identified about the future strategies of employee motivation. In this review, I will look at and explore the multiple arguments of the management research articles. So, the question I must ask: is there a positive correlation between employee motivation and job performance?

This is an essay on two different theories and how they outline the needs of employees and various types of management. The relationship between motivation and success in groups and organizations will be analyzed.

THE IMPACT OF MOTIVATION ON THE PERFORMANCE OF EMPLOYEES TO ENSURE CUSTOMER SATISFACTION IN ETIHAD AIRWAYS (UAE)

Employee motivation refers to the internal or external forces that arouse employees to perform their tasks. Motivation also directs and focuses employees’ behaviors. The organization intends to accentuate employees’ intrinsic and extrinsic motivation. It intends to