Executive Summary: Business Overview Shah Enterprise is an ambitious innovative new company founded by Pratigaya Shah as a Sole Proprietorship. Miss Shah is attempting to turn the small career and educational consulting business on its head. With an experienced consultant at the helm as President, Pratigaya Shah intends to contribute excellent career and educational advice to its clients through solid customer service, a great sales plan, proven competitive strategies, and a group of people that bring dynamic energy to the company. Objectives Pratigaya Shah’s objectives for Shah Enterprise are: • To provide an efficient and effective service to customers, understanding their needs and requirements, working to exceed these wherever possible …show more content…
The company's headquarters are located 5 Norbury Crescent Stratham, London SW16 4JS. The company was established by Pratigaya Shah and her experience in leading small businesses into prolonged periods of growth and innovation. Shah worked as a receptionist, healthcare assistant and a care support worker. These careers have taught her how to give proper guidance as well as an understanding of consultation. Services Pratigaya Shah’s business offers a variety of services to its clients seeking educational or career advice. Many of the services are customized for each client, and a bidding process is observed. The company also offers a traditional fixed rate sheet for its services. Due to the difficulty in UK’s economy within the past few years, students as well as employed individuals have had to face quite some difficult times because of the lack of jobs, opportunities, and educational mistakes. Miss Shah seeks to help its clients to its best abilities so they can choose the ideal path when it comes to career or …show more content…
Milestones are important to the implementation of this plan, and so are the visions and the will of the company's owner, Pratigaya Shah. The overall company strategy is tied very closely with the sales strategy, that is, with the front lines of the business. One of the biggest threats to any strategy is that they can become too high-minded, and not literal enough to translate into action. This will not be the case with Shah Enterprise, a solid company that hires top talent and achieves its goals on time and on budget. Through seminars, lectures, and guest events held at schools, colleges, and universities, we plan on attracting clients both looking for educational advice as well as career advice. Competitive Edge Shah Enterprise has a significant competitive edge in the following areas: • Customer service mobility – As a customer-centric firm, Shah Enterprise offers no hold phone lines, same day email responses, and callbacks within one hour. In addition, the phone technology is set up in such a way as to provide salespeople with all database information about the customer before they say "hello". • "Needs Analysis" service – Possibly the best competitive edge in an industry fraught with aggressive outbound sales teams and your run of the mill ego-centric, customer alienating,
The customer service personnel should be in a position to acknowledge their clients and pay attention well to whatever they say and put into practice active listening. They should also give a chance to the customers to respond to the services the company offers perhaps through the enterprise’s website. For any company to prosper, good customer relation is paramount in building a loyal
Contrary to the situation at E-Z RP, there is no linkage of customer service representatives to development teams. For instance, CRSs are often the last to gain access about new information or new products. In terms of the organization of customer service, E-Z RP uses a specialized call center where customer service representatives deal with a single product. At Datatronics, the call center is centralized and CRSs deal with all products. E-Z RP uses the second tier support while Datatronics uses a minimal second-tier support. In terms of the training of CSRs, Datatronics only provides minimal on-the-job training while E-Z RP provides extensive training. Datatronics hires employees with basic customer service ability while E-Z RP recruits employees based on customer service skills, business knowledge, and communication ability. The performance metric at E-Z RP is the level of customer satisfaction, while the metric at Datatronics is the time on call or between calls. Although Matt does not intend to reproduce E-Z RP’s customer service system at Datatronics, these are the key issues that he ought to consider in making recommendations for changes at Datatronics.
SERVICE. We are committed to providing the best experience and enjoy positively interacting with everyone we meet. We genuinely care about every customer we see and do our best to find solutions to any problem that might come our way.
to encourage collaboration in order to improve customer satisfaction by meeting customer needs, providing timely delivery, and promoting exemplary customer service
Ensuring that service users are treated with dignity and respect Enabling service users to achieve and maintain as much independence as possible Ensuring that service users are treated as individuals Ensuring that service user's rights are promoted and maintained Ensuring that the
My organisation’s mission is to provide an efficient and helpful service to all our customers so that our client base grows.
-To consistently provide our customers with impeccable service by demonstrating warmth, graciousness, efficiency, knowledge, professionalism and integrity in our work.
During this week was exciting with the opportunity to work on various assignments for different programs. Throughout the week consist effective communication and data analysis while corresponding to phone calls and email inquiries regarding Starter Company Plus. Ultimately, I improved the Intake Spreadsheet for the months of March, April, and May by contributing to client’s contact information, seminar sessions and business registrations. Along with, latest Starter Company Plus information uploaded onto the Applicant and Participant Master spreadsheet and evaluated each applicant to determine eligibility. Moreover, recorded individuals who visited, phoned or emailed onto a Ministry ECR Tracking List to acquire additional funding for VBEC for
This position provides me an opportunity to connect with my employees and customers. I would make it my duty to ensure that all the customers are satisfied by adhering to the alluring mission statement of ‘five star service for everyone at all times’. I would also make certain that all the daily goals I set for myself and my employees are met and exceeded. I will come every day with a sense
I have a thorough understanding of our business and our customer. I monitor the trends and behavior of our brands and those of our competitors. I use my knowledge to make the appropriates changes and to empower myself. I follow the guidelines and appropriate channels to communicate effectively with peers, supervisors and partners to get the best results in the day to day business.
To be client-driven and maintain consistency in delivering the quality products and services in the most cost-effective
- Integrate people, processes, and technology to provide a balanced service level to all customers. Create
The job objective is to promptly respond to all customer inquiries, and to perform duties with tact and professionalism, manage all aspects of contract review, order processing, manage customer accounts, generate sales, participate
Leading the industry by providing personal, honest and effective service that results in an advantageous business relationship with our customers, partners and suppliers;
This essay will be examining both sides of arguments and give reasons to why the policy is unfair to current and future university students. As for the impact on the economy in the UK, Graphs, and statistical data will be included to further explain and analyze.